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Mike Fales
Mike Fales at Glenbrook Dodge Chrysler Jeep Fiat

Mike Fales | Page 5

Sales & Leasing Consultant

Glenbrook Dodge Chrysler Jeep Fiat

100 W Coliseum Blvd
Fort Wayne, IN 46805

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130 Reviews

Dealership Experience

7 yrs, 2 mos

not yet
rated

130 Reviews

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130 Reviews of Mike Fales

July 09, 2021

Dealership Rating
Employee Rating

Mike F is an excellent sales person who is very friendly and personable. Great guy, funny and knowledge. Thanks Mike. Everyone buy from Mike Fales. More

by gmill_34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Stoffel

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Jul 09, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for the great review! We are happy to know that our team here at Glenbrook Dodge Chrysler Jeep Ram FIAT provided you with a pleasant experience. We look forward to your next visit!

Jul 09, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi, Your review is concerning and we would appreciate the chance to better understand what happened. Please reach out to me directly so that we can address your concerns. I look forward to connecting with you. Best, Matt McKibben General Manager 260-484-1533

Jul 09, 2021

gmill_34 responded

This dealership SUCKS. It took them 53 days to payoff my trade. I had to call and get them a NEW 10 day payoff quote 3 Times. I received a "Late Payment" on my credit report because of this. They tried to tell me I owed them $314 because the payoff amount was more than it was on day one. And because they say I owed them money they never sent my Certificate of Title to the state, so my registration transfer, which they charged me for, was not valid for the vehicle I bought, so for almost 5 1/2 months I was driving illegally. If it wasn't for me trying to renew my registration, I wouldn't have ever known they never sent it to the state. They're supposed to send it in within 45 days of purchase. They sent it in 5 1/2 months later when I went into the dealership and caused a commotion. And on top of it all I had to pay the late penalty for it being past 60 days late. This dealer is shady. After I bought my vehicle from them and started having these problems, I read reviews and it seems they do this kind of thing to alot of people. Watch going to this place, they will try to extort money from you like they did me and countless others. I will never do business with them ever again nor will I ever refer someone there.

June 30, 2021

Dealership Rating
Employee Rating

Everything was smooth and friendly. The entire buying process was great. More

by Franzdorf
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lamont Mills

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Jul 02, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for the positive feedback! We are delighted to know that you had a good car-buying experience with our Sales Team, and we hope that you will continue to visit us at Glenbrook Dodge Chrysler Jeep.

June 03, 2021

Dealership Rating
Employee Rating

Mike and Omar, Brandon did very good they went beyond to help me.highly recommend them. Just a over all nice experience. Not push kind More

by Donna
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Omar Jiminez, Brandon Jones

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Jun 04, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for the excellent review, Donna! We are so pleased to learn that our team earned your recommendation with their pressure-free service. If there is anything else that Glenbrook Dodge Chrysler Jeep can do for you, please be sure to let us know.

May 22, 2021

Dealership Rating
Employee Rating

Mike was friendly and informative. We’ll be back when my husband needs a truck. This was the best buying experience I’ve had with a vehicle. More

by Amy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Print
May 23, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

Thanks for sharing how Mike took care of your time at Glenbrook Dodge Chrysler Jeep Fiat, Amy. We look forward to helping your husband with a truck in the future. Congratulations and happy driving. Thanks in advance for your repeat business.

May 17, 2021

Dealership Rating
Employee Rating

Sale of car was quick and easy. Sales person was very knowledgeable of the Jeep Compass, would recommend friends and family to visit Glenbrook Dodge for car purchase. More

by Daniel Trowbridge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Print
May 20, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi Daniel, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about any interaction you had during your sales visit. Can you please contact me at your earliest convenience? I appreciate your time! Matt McKibben General Manager 260-484-1533

May 08, 2021

Dealership Rating
Employee Rating

Mike was amazing! I walked in kind of skeptical because of the car I had for a trade in, but he def made it happen! The whole is amazing! 10 out of 10 would definitely recommend! I will not go anywhere els More

by Jennlynn83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Print
May 10, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi Jennlynn, We appreciate your positive feedback. Your satisfaction means everything to us, so we are thrilled that Mike was able to meet your expectations. We express our gratitude for your recommendation. Thank you for choosing Glenbrook Dodge Chrysler Jeep Ram and we hope to see you again.

May 08, 2021

Dealership Rating
Employee Rating

Zack Haley and Mike Fales were excellent. They provided lots of communication, friendly service, fair and honest information that showed their professionalism. I would highly recommend them! More

by chris.nunley
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zack Hakey

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May 09, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi Chris, Thank you for your five star review. We are thrilled to hear that Zack and Mike provided you with excellent service. We appreciate your recommendation. Thank you for choosing Glenbrook Dodge Chrysler Jeep Ram and we hope to see you again.

May 01, 2021

Dealership Rating
Employee Rating

Very friendly and patient. We really appreciate all the hard work you did to get the double Jeep sale done. Great purchasing experience! Thank you 😊 More

by cherylutterback
Recommend Dealer
Yes
Print
May 03, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

Thanks so much for the five stars! We're thrilled to hear you had a great experience, and we hope you enjoy your new Jeeps!

May 01, 2021

Dealership Rating
Employee Rating

Mike was awesome! Drove up from Indy because the price was right! Got the deal done, had dinner, drove the new gladiator back home! Thanks! More

by utterbackchrisd
Recommend Dealer
Yes
Print
May 03, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

We're so glad you had such a great experience with Mike! Enjoy your new Jeep Gladiator!

April 28, 2021

Dealership Rating
Employee Rating

Mike got me my dream car! He was friendly and easy to work with. Very helpful throughout the whole process. I’m so excited for my new Jeep Wrangler! More

by samanthasutorius
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Print
Apr 29, 2021

Glenbrook Dodge Chrysler Jeep Fiat responded

Hi Samantha, From our team at Glenbrook Dodge Chrysler Jeep Fiat we thank you for your five star review. We strive to create a customer driven experience, so we are thrilled to hear that Mike was able to make this possible for you. Enjoy your new Jeep Wrangler. We hope to see you again.

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