Mike Ferrett | Page 29

99% good I paid in full 13,000 + on a used Toyota corolla se, traded in my Tacoma, and have been a faithful customer for years, my father , mother Ann Morley I paid in full 13,000 + on a used Toyota corolla se, traded in my Tacoma, and have been a faithful customer for years, my father , mother Ann Morley and Ken Morley all bought cars at Metro. I am 67 years old retired Cleveland Police Officer, every thing was going Ok until the Manager had me sign over my title and write the checks. This person must think he's a big shot as he talked down to me, like I was a kid, his people skills need to be addressed. He acted like he was doing me a favor, and I just paid in full for my used vehicle. I am happy with the car but how many people pay in full for a car? not many. He did explain my free oil changes and tire rotation , still I think I should have been treated with respect.. More

by lilpete971 Verified Customer Verified Customer

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Mr.Ferrett I was extremely happy and satisfied. Mike was very patient. I got the car, the down payment, and payment that I wanted. I am happy. I was extremely happy and satisfied. Mike was very patient. I got the car, the down payment, and payment that I wanted. I am happy. More

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Positive & Professional Dan Schneider Sales Manager/Part Owner Metro Toyota 13775 Brook Park Road Brook Park, OH 44142 Dear Dan, In the past 38 years, I have bought Dan Schneider Sales Manager/Part Owner Metro Toyota 13775 Brook Park Road Brook Park, OH 44142 Dear Dan, In the past 38 years, I have bought at least 17 vehicles and in that same time frame, I have held professional sales positions from entry level sales to VP of Sales. Ninety-nine percent of those purchases from that “filter” was the most miserable experience a consumer could ever experience. I hate buying cars for that reason and it is perhaps one of the reasons I hold onto my cars for so long. You and Mike Ferrett reside in the 1%. Thank you for a pleasant experience in the purchase of my 2015 Avalon! I would also like to commend Mike to you. He is a true professional who “owned” my experience from the moment I walked into the showroom. My schedule is very tight this week and he went above and beyond, first to hold the vehicle, so I could look at it, and in every aspect thereafter, to assure my complete satisfaction. His willingness to drive me to the airport on Friday so that I could leave the Avalon for some post-sale detailing (caused by my schedule this week) goes above and beyond. He represents your dealership and a much-maligned profession very well. Sincerely, David L. Huller More

by DHULLER Verified Customer Verified Customer

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Exactly what we needed! Mike was absolutely fantastic! He was able to answer all our questions and helped us with getting everything in place including our trade in and new p Mike was absolutely fantastic! He was able to answer all our questions and helped us with getting everything in place including our trade in and new plates. Would absolutely come back to purchase another car. More

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Excellent! Everyone at Metro Toyota is friendly, courteous and professional. All service and pricing for car maintenance is explained to me in advance and after Everyone at Metro Toyota is friendly, courteous and professional. All service and pricing for car maintenance is explained to me in advance and after completion. I am always kept well informed. I like that Metro always stands behind their work and they get it right the first time. The waiting room is pleasant. The customer areas are always clean and tidy. What can I say, I love Metro Toyota and that's why I keep coming back. There are no surprises. More

by Loyal Customer Verified Customer Verified Customer

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Mike at Metro Toyota mike was very helpful and got me in the car i wanted! he got me something i could afford and didn’t try to upsell me! he was very kind and i know i wi mike was very helpful and got me in the car i wanted! he got me something i could afford and didn’t try to upsell me! he was very kind and i know i will be back for my next car! i’m really excited with my purchase! More

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Mike Farrett at Metro Toyota I had a wonderful experience dealing with Mike Farrett at Metro Toyota. I knew that I wanted a 2017 or 2018 Camry or 4 Runner and wasn’t sure if I wan I had a wonderful experience dealing with Mike Farrett at Metro Toyota. I knew that I wanted a 2017 or 2018 Camry or 4 Runner and wasn’t sure if I wanted to lease or purchase. Mike worked with me on the phone and through text and narrowed down things quickly and painlessly for me. I had all the info and it was between 2 Camrys. I went to the dealership and picked the one I liked and we took care of all the paperwork in less than an hour. Great experience! I drove away in a beautiful new Camry fresh off the truck with one mile on the odometer. Mike is great at what he does and I would highly recommend him to anyone who wants a smooth and easy car buying experience! More

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EXCELLENT CUSTOMER SERVICE! This is the 3rd car I have purchased through 'English Mike', and I intend to continue to buy my automobiles from Metro, with English Mike as my Sales This is the 3rd car I have purchased through 'English Mike', and I intend to continue to buy my automobiles from Metro, with English Mike as my Sales Representative! I love the concern all staff show toward customers, from the Sales Personnel, Finance Dept, and Service! I have NEVER had a bad experience with Metro, and I purchased my first Toyota from Metro in 1995. I think the snacks and coffee provided for customers while waiting is a real demonstration of hospitality. More

by debsorenson Verified Customer Verified Customer

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