Mike Frazier | Page 2

The wait time was excellent, the service technician and customer service folkes were great, they explained what was done. The waiting facility was very clean and comfortable. customer service folkes were great, they explained what was done. The waiting facility was very clean and comfortable. More

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Well I took my truck to Hill Kelly because of fearing further damage to my 2500 if continued to use. Hear a slight knocking or tapping of lifters no less than 3weeks from coincidence of changing oil. I further damage to my 2500 if continued to use. Hear a slight knocking or tapping of lifters no less than 3weeks from coincidence of changing oil. I expressed my concern to Mr. David Delgado and he took it in to have as requested Master Mechanic Cleavland assess possibilities. Few days passed and came back nothing major noted initially. So I authorized recommended services be completed, after services completed the knocking was heavily noted and Mr David and Mr Cleavland sprang extremely and professionally into action. After communicating with corporate word came back to agree to repair under 50/50 ruling saving me $$. I could not be so thrill to work together with these two professionals achieving the absolutely best results. Initially when this all started, I was at my wits in totalling loosing my confidence in any Dodge recently built products. I've own nothing but dodge products since the age of 14 starting with 67 Dodge 100, satellite, New Yorker, Dodge caravan, 2005 Dodge Dakota, 2011 Dodge, 1949 sports deluxe coupe and finally 2015 2500. Habe been thinking regrettably to try a Chevrolet or GMC Product, but I can confidently say that the Team of David Delgado and Cleavland and have returned my faith in Dodge along with great supporting staff of Ms Tracey. These people mentioned are in my opinion worthy of great praise and recognition. Merry Christmas and lastly thank you for making mine a little brighter. More

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Michael kept updated on progress. He found me in the waiting room several times and told how they were progressing on my trucks service. Thank him for me waiting room several times and told how they were progressing on my trucks service. Thank him for me More

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The service dept @ Hill Kelly is always courteous and informative. Vehicle is normally ready when promised or sooner. The cashier is always very friendly also informative. Vehicle is normally ready when promised or sooner. The cashier is always very friendly also More

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The Service Team was excellent. In and out quickly so I could get back on the road. Highly recommend! I was able to make an appointment online and although there was a bit of fumbling when I got there, b could get back on the road. Highly recommend! I was able to make an appointment online and although there was a bit of fumbling when I got there, but the Service Tech quickly got everything going. More

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Very courteous and professional appreciated the honesty also going beyond to make sure I understood the pricing, warranties and most of all, made it my choice. also going beyond to make sure I understood the pricing, warranties and most of all, made it my choice. More

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Great Service As always Mike Frazier took great care of my truck, always very attentive and on top of things keeping you updated on the process and explaining eve As always Mike Frazier took great care of my truck, always very attentive and on top of things keeping you updated on the process and explaining everything being done in a polite and professional manner More

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Efficient, pleasant, competent, honest, speedy, accommodating. Best experiences at a dealership. Honest: don't find things to repair or service unnecessarily. Usually service accomplished in less t accommodating. Best experiences at a dealership. Honest: don't find things to repair or service unnecessarily. Usually service accomplished in less time than estimated. More

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