Mike Gervais | Page 6

Devens Fleet repairs From the initial phone call for an appointment to picking up the vehicles, The Gervais family and their employees have always made sure that we were t From the initial phone call for an appointment to picking up the vehicles, The Gervais family and their employees have always made sure that we were taken care of and kept up to date during the service process. More

by Dave Verified Customer Verified Customer

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Explorer rear suspension recall. I have relied on this Ford dealer for excellent service and DIY parts for both my 2014 Ford Explorer Sport and 2003 Lincoln LS vehicles. I have relied on this Ford dealer for excellent service and DIY parts for both my 2014 Ford Explorer Sport and 2003 Lincoln LS vehicles. More

by Jack's Explorer Sport Verified Customer Verified Customer

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Quick and effecient warranty work Quickly agreed to my initial assessment of bad front wheel bearings on my Explorer just as the power train warranty was about to expire, took care of Quickly agreed to my initial assessment of bad front wheel bearings on my Explorer just as the power train warranty was about to expire, took care of me. More

by gregk Verified Customer Verified Customer

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Loyal Geravis Customer Extremely Disappointed I had taken my car to get its oil change and was driving home when a light came on that said pre-collision assist sensor was no longer available. I th I had taken my car to get its oil change and was driving home when a light came on that said pre-collision assist sensor was no longer available. I thought nothing of it and figured there was dirt or something blocking the sensor. It continued to happen and thought I should get it checked out in case something needed to be fixed as it was still under warranty (2016 Ford Explorer bought brand new). I dropped the car off and received a call later that day from Mike telling me that a sensor needed to be replaced but it was not under warranty as the car was clearly in an accident. I was in shock as I am the only one who drives the vehicle and would have remembered getting in an accident. Then I was informed that if I wanted it fixed it would cost me just under a $1,000. Of course now I am extremely upset as I know I was not in an accident and this sensor light never came on until after I left the dealership after it got an oil change. I cannot be certain that this "accident" happened at the Gervais dealership but there is a strong possibility that it could have considering my vehicle was fine before I brought it for that oil change. I returned to the dealership to get my car and view the damage the that they had found and it appeared to be a little scuff on the bumper that I would have never suspected to be a $1,000 repair. They could not honor the warranty on my brand new car because of that scuff. As loyal Gervais customer and Loyal Ford Customer I was extremely disappointed. Our family has bought 5 vehicles through the Gervais dealerships (Lincoln, Kia, and Ford). We have also been loyal Ford customers and over the years have had over 14 Ford vehicles. I am thoroughly disappointed with the service that I received at Gervais. More

by Martha M Verified Customer Verified Customer

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Poor Sirius Radio reception Gervais Ford did everything in their power to deal with my concern about poor reception on SIRIUS radio. There is nothing mechanically or electronica Gervais Ford did everything in their power to deal with my concern about poor reception on SIRIUS radio. There is nothing mechanically or electronically wrong, but by comparison to the reception that I get in my 2016 Ford Fusion I am disappointed. I plan to call SIRIUS and lodge my complaint with them. More

by wbeaushene Verified Customer Verified Customer

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Warranty repairs done like clockwork Our commercial Transit van had a problem with the throttle body. I brought it into the service department, it was fixed the next day and was covered Our commercial Transit van had a problem with the throttle body. I brought it into the service department, it was fixed the next day and was covered under the warranty, so no charge! We have had no further problems. Top notch service after the sale. More

by GMullenElevatorEng Verified Customer Verified Customer

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Recall with a smile I had a recall for a small issue with my 08 Escape. Gervais Service was fast, friendly, and efficient. Just my kind of service when you don't really w I had a recall for a small issue with my 08 Escape. Gervais Service was fast, friendly, and efficient. Just my kind of service when you don't really want to be there in the first place. More

by mike.morphy Verified Customer Verified Customer

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Words cannot describe how amazing the team is here. This place couldn't be more friendly and helpful. My truck broke down on the highway heading north. on 495. I got a tow to Gervais ford. Best decision This place couldn't be more friendly and helpful. My truck broke down on the highway heading north. on 495. I got a tow to Gervais ford. Best decision I could have made. They made sure I was taken care of and was comfortable. Took care of my truck and went out of the way to make sure I was on my way as quick as possible. I don't know what I would have done if I had gone anywhere else. Ive been to a lot of ford dealerships over the past decade owning my truck and I've never encountered one with such caring and truly amazing staff. Thank you to everyone who made my trip possible getting me back on the road. More

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Great service Always very helpful and accommodating, they give great service. Our truck is 6 years old but they still got we needed covered by Ford. Much appreciate Always very helpful and accommodating, they give great service. Our truck is 6 years old but they still got we needed covered by Ford. Much appreciated. More

by PATRICIA_HURTER Verified Customer Verified Customer

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truck repair excellent service as always, service was completed with all issues resolved and extended warranty was well worth having thanks for all your help mak excellent service as always, service was completed with all issues resolved and extended warranty was well worth having thanks for all your help making sure we had all the benefits covered More

by CBOSWORTH Verified Customer Verified Customer

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