Mike Gervais
Mike Gervais at Gervais Ford

Mike Gervais | Page 5

Service Manager

Gervais Ford

5 Littleton Rd
Ayer, MA 01432

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5.0
101 Reviews
5.0

101 Reviews

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101 Reviews of Mike Gervais

January 22, 2018

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Employee Rating

Excellent service, friendly and kept me informed of what was Scheduling was very quick and easy and the communication with me was excellent. Also were able to finish the repairs in a very timely manner More

by CBOSWORTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 21, 2018

Gervais Ford responded

Thank you for choosing Gervais Ford, we do our best to make sure you and your vehicle get back on the road safely and quickly. For us, we keep the customer in the loop and informed through each step of the process. It’s your vehicle and we want you to know what is being done. I am glad we give you a good experience. Thank you again for choosing Gervais Ford and Thank you for allowing us to be your automotive guide.

January 21, 2018

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Simply the best automotive dealer in the New England area. Mike Geravis is patient, caring and thoughtful. He will never steer you in a direction that is miss leading. Mike will always advise and direct the c More

by Skip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 24, 2018

Gervais Ford responded

Thank you so much for the wonderful review. Mike and our Service team work hard to make sure we check over your vehicle thoroughly. Our goal is to get you and your vehicle back on the road safely and quickly.Plus we look for solutions to best help you. Thank you again for choosing Gervais Ford for your service and letting us be your automotive guide.

January 03, 2018

Dealership Rating

Quality of service I had an issue will my 2013 F150 4x4 radio cutting out. First issue is that it's not to old at all for he radio to go bad. They checked it out and s More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 11, 2018

Gervais Ford responded

Thank you for leaving us a review and helping us to improve. we are so terribly sorry we did not provide you with an excellent experience. We would like it if you would please contact Dean Farnum at 978 772 6600 x625. He would love to chat with you to full understand the situation and would also like to make it up to you. Thank you for choosing Gervais Ford and thank you for helping us to improve.

December 20, 2017

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Excellent service We bring our company vans to Gervais for service. The work is always done quickly and correctly and there is never a hassle over appointment times. More

by GMullenElevatorEng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Cummings

Dec 29, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to make sure we get you and your vehicle back on the road quickly and safely. Thank you again for choosing Gervais Ford for your Service.

December 05, 2017

Dealership Rating

Sticker,oil change, tire rotation. Paperwork and description of work to be done was quickly completed. Work was fairly quickly done and well done. The Quick Lane team did a great prof More

by willy12nu69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Cummings, Dean Farnum, Mike Gould

Dec 13, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best in our Quick Lane to get you and your car back on the road Quickly and safely. Plus, it is our goal to keep you informed along the way. I am glad we could do that for you. Thank you again for choosing Gervais Ford for your Service.

December 04, 2017

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Employee Rating

Customers needs always come first They go out of their way to make everything right. Bill Adamson and the other sales guys are great, 2 cars purchased from there...many more to come! More

by BCASEY758
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Adamson , John Santoro

Dec 12, 2017

Gervais Ford responded

Thank you so very much for choosing Gervais Ford and thank you for the wonderful review. We do our best to deliver the best to you with every visit. Bill and JJ are wonderful examples of that. Keeping clients informed and helping them choose the option best for them. We are client centered and even our owners chip in to be a part of the day to day operations to help keep everything on track. Thank you for choosing gervais Ford and we are so glad we are able to be your Automotive Guide.

November 24, 2017

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Employee Rating

Very easy to buy from Gervais Gervais has been a family run business for many years. The quality of service you receive there is low pressure and high value. Very highly recommende More

by Ford Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Gervais , Mathew Rosenlund

Nov 27, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford, we consider ourselves Automotive Specialists that are here to guide you. We want you to have choices and to make the choices that best fit you. I am so glad we could give you that experience. Thank you again for choosing Gervais Ford.

November 02, 2017

Dealership Rating

Maganamous The knowledge of my vehicles is in the hands of Gervais Ford. What better people to have to maintain and service my vehicles. They are part of my fa More

by ATAMITRAVEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dean Farnum

Nov 17, 2017

Gervais Ford responded

34 years is really wonderful! Thank you for continuing to visit Gervais Ford for service on your Ford Taurus. We want to make sure that you and your vehicle stay safe on the road; that is why we always provide you with our vehicle inspection reports, helping you make the best choices for you and to be aware of any upcoming maintenance. It is wonderful that we continue to provide you with excellent service as your automotive guide. Thank you again for choosing Gervias Ford for your service.

October 16, 2017

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great service service was quick and complete at fair price--thank you.it is nice to know that you always will be treated fairly at this dealer. More

by DEANFARNUM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to bring each and every client excellent service. Our goal is to make sure we get you and your vehicle back on the road quickly and safely. Thank you again for choosing Gervais Ford for your Service.

October 10, 2017

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Employee Rating

Went above and beyond The service center at Gervais, especially Mike Gervais, went above and beyond to ensure our Explorer was safe for our family's everyday use. Thanks More

by bradharper4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Gervais

Oct 12, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, When problems arise you want to feel at ease that you and your family are safe in your Ford Explorer. our goal is to make sure you have piece of mind and that you and your vehicle stay safe out on the road. We are always happy to go the extra mile, and we are here to answer any questions you may have. Thank you for choosing Gervais Ford as your automotive guide.

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