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Mike Hana
Mike Hana | Page 38
Assistant Service Manager
Victory Toyota of Brook Park
13775 Brookpark Road
Brook Park, OH 44142
441 Reviews
Dealership Experience
14 yrs, 5 mos
Industry Experience
17 yrs, 5 mos
441 Reviews of Mike Hana
November 01, 2018
Fantastic I can’t imagine going anywhere else. Jeff has been my salesman for three cars. He is informative, talks to ME. He knows what I want in a car. Gets me I can’t imagine going anywhere else. Jeff has been my salesman for three cars. He is informative, talks to ME. He knows what I want in a car. Gets me a fair deal all the way around. Great gentleman More
by DONNATEAMAN@yahoo.com
Verified CustomerOther Employees Tagged: Jeremy McClish, Bob Albright , Jeff Scharbach, Barry
November 01, 2018
Best customer service ever! Metro Toyota is best in car sales, automobile service and customer service. They treat all customers equal and aim to keep you as a customer and not Metro Toyota is best in car sales, automobile service and customer service. They treat all customers equal and aim to keep you as a customer and not just your money. I have owned cars for over 30 years and this has been the best experience I have ever had with a car dealership. More
by rodrigo7
Other Employees Tagged: Jim Greenfield, Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Stephanie Talbot
October 30, 2018
Maybe I didn’t like the fact that everyone car was clean except mine he put the floor matte in the trunk of my car and left it there I had to look for it an I didn’t like the fact that everyone car was clean except mine he put the floor matte in the trunk of my car and left it there I had to look for it and I pay for the service it not like it was free overall it was a bad experience More
by TBEAVOGUI
Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot
October 27, 2018
service change, replace rear muffler and heat Shield Over all service was very good, Courtesy = 5 Timely = 5 Cost = 4 Parts order = 3 (delivery of parts took too long) Customer wai Over all service was very good, Courtesy = 5 Timely = 5 Cost = 4 Parts order = 3 (delivery of parts took too long) Customer waiting area was very clean and well stocked with drinks and snacks, WiFi etc. I will give it a 5+ Keep-up the good work! More
by APLAW2
October 26, 2018
Prepaid Service The prepaid service was provided as advertised. Care got thorough inspection, even windshield wipers were replaced as they were worn. I appreciate t The prepaid service was provided as advertised. Care got thorough inspection, even windshield wipers were replaced as they were worn. I appreciate the honest and careful service. Thanks More
by JFSMBS
Other Employees Tagged: Barry Greenfield, Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot
October 19, 2018
Service is Great Mike Hana is very professional & Service Dept is great !!! The waiting area is clean and very accommodating. It makes waiting worthwhile. This is the Mike Hana is very professional & Service Dept is great !!! The waiting area is clean and very accommodating. It makes waiting worthwhile. This is the third Highlander that we’ve leased or purchased and the service is one of the reasons we come back for more !!! More
by DWMTMC
October 18, 2018
Taking care of their customers I had the Service for my car scheduled in the morning. Something came up and I needed dropped off at home. The person I was dealing with went out of I had the Service for my car scheduled in the morning. Something came up and I needed dropped off at home. The person I was dealing with went out of his way to make sure I got home. This is one of the many reasons I still go there. I do not know The name of The driver but he was polite and very professional. Metro is lucky to have both of these fine young men working for them. The car service was done well and completed on time. Thank you. More
by RICK.KLONOWSKI
October 17, 2018
I got ripped off I went in with a check engine light. they diagnosed the problem to be the catalytic converter. they charged me $1000 for an aftermarked converter. I went in with a check engine light. they diagnosed the problem to be the catalytic converter. they charged me $1000 for an aftermarked converter. I researched the cost of this part and the most expensive one I could find was $500. so the dealership doubled the price of the part. after labor and taxes I was out $1500. I will never take my car to this dealership again. they are a rip off. More
by tomtoth0
Other Employees Tagged: Joe Rogers , Devin Rupert
October 10, 2018
Fast, efficient and very professional! We are long time Toyota owners also Metro Toyota new car buyers and always return for service. Our vehicles typically last 7 to 10 years before trad We are long time Toyota owners also Metro Toyota new car buyers and always return for service. Our vehicles typically last 7 to 10 years before trade in. More
by BOBEPARTEZANA
October 10, 2018
The Best of The BEST!!! Always accommodating whenever I need service!! Don’t sell you things you DON’T need!! If you don’t make them your service stop you have lost Out!! Always accommodating whenever I need service!! Don’t sell you things you DON’T need!! If you don’t make them your service stop you have lost Out!! More
by mofinjo
Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot
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