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Mike Hana
Mike Hana | Page 44
Assistant Service Manager
Victory Toyota of Brook Park
13775 Brookpark Road
Brook Park, OH 44142
441 Reviews
Dealership Experience
14 yrs, 5 mos
Industry Experience
17 yrs, 5 mos
441 Reviews of Mike Hana
February 15, 2018
tire pressure I was able to make an appt. for the same day. Tire pressure icon on my dashboard. They found an old nail in the tire, plugged it and serviced my car I was able to make an appt. for the same day. Tire pressure icon on my dashboard. They found an old nail in the tire, plugged it and serviced my car very quickly. More
by captn222
Verified Customer
February 15, 2018
Excellent It was routine 95 thousand miles service. Mike who met me was very friendly and polite. In the waiting area there were fresh coffee and my favorite co It was routine 95 thousand miles service. Mike who met me was very friendly and polite. In the waiting area there were fresh coffee and my favorite cookies. Service was great. More
by NADIYA
February 12, 2018
Not good. The service department employees were unfriendly, unsmiling, not happy to be there and looked right through you. I would go anywhere else but there. The service department employees were unfriendly, unsmiling, not happy to be there and looked right through you. I would go anywhere else but there. They all acted like the customer was completely unimportant and insignificant. This service department needs work. More
by tbreeden
Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot
January 25, 2018
Efficient, quick service with a great customer experience. I was able to be in and out of the service center within one hour with no trouble - Mike was great to work with, very knowledgeable and personable. I was able to be in and out of the service center within one hour with no trouble - Mike was great to work with, very knowledgeable and personable. More
by kdowning0
January 24, 2018
Service Dept Everyone was very friendly and knowledgeable in the service dept. I had to be shuttled to work and the gentleman taking me there was so pleasant. Everyone was very friendly and knowledgeable in the service dept. I had to be shuttled to work and the gentleman taking me there was so pleasant. More
by Michele
January 24, 2018
Professional and quick. We took our 2011 Toyota Camry in for an oil change. Thank goodness we did. It needed a new battery. No issues with this car. It only has 14,000 mil We took our 2011 Toyota Camry in for an oil change. Thank goodness we did. It needed a new battery. No issues with this car. It only has 14,000 miles. Practical good car. We would definitely go here again. The service people there give us great peace of mind. They check everything. Pleasant and efficient!! We depend on them to keep us safe. Great people!! More
by Mckrell
Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot
January 24, 2018
Great service as always I drive an hour to get all my service done at Metro. Very friendly and let you know if something needs work done without pressuring you. Work was done I drive an hour to get all my service done at Metro. Very friendly and let you know if something needs work done without pressuring you. Work was done quicker and under cost quote I was given. Always excellent service More
by jmvest06
January 22, 2018
Service visit January 11,2018 I had an oil change and got a new battery. The service was fast and courteous. I like that you are always informed on your car's progress. I had an oil change and got a new battery. The service was fast and courteous. I like that you are always informed on your car's progress. More
by pckamuf
January 22, 2018
My experience at Metro Toyota My experiences at Metro Toyota have been awesome! They take the time to listen to my concerns and work diligently to make everything the way I wanted My experiences at Metro Toyota have been awesome! They take the time to listen to my concerns and work diligently to make everything the way I wanted it to be. I would recommend the dealership to everyone, and I do. More
by SUSANMCKINNEY930
Other Employees Tagged: Dominic Theodore
January 22, 2018
Last service Needed a tire do to slow leak nail in side wall, did not put a valve cap on, went and bought caps, they adj all the pressure, checked they where all a Needed a tire do to slow leak nail in side wall, did not put a valve cap on, went and bought caps, they adj all the pressure, checked they where all at 30 psi not the 35 psi called for. The little things that bother, don’t like filling tires in a cold garage! More
by JASSTONER
Other Employees Tagged: Aaron Andrews, Scott Barrier, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan, Devin Rupert, Stephanie Talbot
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