"I had a WONDERFUL experience here. The staff was..."
I had a WONDERFUL experience here. The staff was excellent and accommodating. Very professional and willing to assist customers. I was assisted by a one Mr. Mike Harris who was AWESOME! He attended to my every need from inception to sale! I could not have asked for a better person to have assisted me with my purchase purchase of my new vehicle! I would HIGHLY recommend visiting Mr. Harris and his team over at Hennessy Lexus of Gwinnett for your next and future Lexus purchases...
"My wife and I could not have worked with a better..."
My wife and I could not have worked with a better salesman than Mike Harris. He was courteous, honest and patient throughout the entire process. Our experience with him was first class from beginning to end and future customers will be in great hands with Mike.
"It was a very pleasant experience. They worked hard to..."
It was a very pleasant experience. They worked hard to make sure I was happy and. Mike Harris was a great salesperson and answered all my questions and went out of his way in helping me on this purchase.
"Went in to look at a Certified pre owned and Mike took..."
Went in to look at a Certified pre owned and Mike took good care of me and my wife, Got us a good deal and followed up with us after we purchased the car.
"Mike Harris - Best Salesperson at Hennessy Lexus"
Mike was highly recommended by my service tech, Drew Wagner. He said he will treat you with respect and is not pushy at all. So… I contacted Mike, told him what I was interested in and he emailed the information on the cars so I could review them at home. I scheduled an appt to meet with Mike and test drive the 2020 RX 350. I was immediately impressed with Mike’s kindness and making me feel at ease. There was no pressure at all to “hurry up and purchase” a car. I don’t like pushy salespersons and have walked away from making deals when I feel pressured. We worked on a deal which I took home to think about and contacted Mike the next morning to finalize the deal. He worked very hard to get me the best deal possible and I’m very pleased with the outcome. When I returned to take ownership of the car, Mike had everything preprogrammed - door locks, lights, radio, seats, climate control, nav system, and even connected my phone before I left. He went over everything in the car and answered any questions I had. I could not have asked for someone going over and beyond with superb customer service to make their customer happy with their new purchase. Mike is professional, thorough, knowledgeable & very patient and cares about his customers. Mike is outstanding in selling cars, but he believes in making a friend and not just a deal. If you want a genuine trustworthy person to work with, then I suggest you contact Mike – you won’t be sorry.
"Mike Harris was knowledgeable, patient and helpful as we..."
- Glenn and Sonia
Mike Harris was knowledgeable, patient and helpful as we debated new versus pre-owned SUVs. His no-pressure professionalism is appreciated. When we returned two days later, we specifically requested Mike to test drive our choice and close the deal. We will definitely return to Mike for our next Lexus purchase.
"The buying experience was fine until the very end. After..."
- Steve S.
The buying experience was fine until the very end. After completing all of the paperwork, and ready to walk out the door, I was only given 1 key to the car. When asked for the 2nd key my sales rep - Mike said that's all they had. I asked why they didn't disclose that during the sales process and the answer was "You never asked". I told him that had I known that I would have asked for compensation to cover the cost of the missing key, his response was "I can't help, the car is sold 'as is' ".
When I told the sales rep, that a replacement key is approx. $300 - $400, and this is a big deal, he said that he wasn't sure how much they cost. I find that very hard to believe that someone who has sold cars for 10+ years is not aware of the cost of a replacement key.
Again, very disappointed, don't buy a used car here!
"Impeccable Customer Service"
Very few companies, provide the impeccable customer service I received from start to finish, at Hennessy Lexus of Gwinnett. Mike Harris made this the best car buying experience I’ve ever had! With his knowledge, experience and a personality he is a superb asset to Hennessy Lexus dealership.
I was told that I would get a better price at CarMax, I had been working with them for six weeks, to find me the car of my dream a 2016 RX350 with low mileage with the right interior/exterior color comb. The dealer told me that it would be impossible to find everything I want in a used vehicle, he had a car on hold for me just in case he couldn’t find one with everything I wanted because I had a preapproval auto loan from my credit union that was about to expire.
Saturday, I decided to go to Hennessy Lexus of Gwinnett and spend a little more money to get my dream car. Mike found me the exact vehicle I was looking for (down to the trim options and interior/exterior color comb) but there was one problem it was a 2019 and I knew I couldn’t afford it. I told him that this is all I have to spend and it has to include the tax and tag. Mike stepped away for five minutes and came back with a seal deal. I couldn't believe it was less than the 2016 that was on hold. The moral of this story is if you want a Lexus go to Hennessy Lexus of Gwinnett and ask for Mike Harris.
Mike, then introduced me to Tom Kim who took the time to discuss finance options that best fit my needs, and beat the offer from my credit union he was very informative and made the final closing a smooth transaction.
I felt like I had purchased a vehicle from a friend, I will definitely recommend Mike Harris & Hennessy Lexus of Gwinnett to my family & friends
"Mike and the staff at Hennessy Lexus of Gwinnett"
Mike and the staff at Hennessy Lexus of Gwinnett went the extra mile to bring me the Lexus of my dreams!! Honest, helpful and informative are a few of the words that come to mind when I think of Mike and my experience. He is not your typical high-pressured car salesman. Mike definitely reminds you of that knowledgeable good friend who has your interest at heart and strives to make sure you are happy and satisfied. I highly recommend Mike Harris and everyone I came in contact with at Hennessy Lexus of Gwinnett!!
"Changed the car buying experience!"
Customer service EXEMPLIFIED... from the moment I walked in the door until the final hand I shook after my purchase! Mike made the car buying "process" what it should be... an enjoyable experience! Thank you Mike and the team @ Hennessy Lexus of Gwinnett!