Mike Hatcher | Page 19

Easiest Car Purchase EVER! I purchased a used 2014 GMC Terrain from Mike on 2/28/17 and it was the easiest experience I've ever had. He gave me a more than fair price on my trad I purchased a used 2014 GMC Terrain from Mike on 2/28/17 and it was the easiest experience I've ever had. He gave me a more than fair price on my trade in and the car I was purchasing was in great condition and priced fairly. I didn't know what to do with myself when I realized that I didn't need to argue about price at all. I would recommend anyone to purchase a car from this dealership and specifically from Mike. More

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Great as always!!! We love Mike ! We have been buying cars from him for years now. He is always patient with me as I tend to change my mind a lot! He always gives us We love Mike ! We have been buying cars from him for years now. He is always patient with me as I tend to change my mind a lot! He always gives us great customer service. I highly recommend him as it is hard to find an honest car salesman these days! More

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Bought a new Yukon XL It's been great experience. Mike has been wonderful even after buying car. Happy with doing business with nice people. I would not hesitate in recomme It's been great experience. Mike has been wonderful even after buying car. Happy with doing business with nice people. I would not hesitate in recommending or doing business again. More

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Terrible Experience! Horrible Customer Service! HORRIBLE EXPERIENCE!!! I will NEVER buy a vehicle from this dealership again! We purchased a used SUV from Jim Ellis on July 3rd that needed a new r HORRIBLE EXPERIENCE!!! I will NEVER buy a vehicle from this dealership again! We purchased a used SUV from Jim Ellis on July 3rd that needed a new rear view mirror and to have a small crack in the windshield repaired. The dealership wrote us a "We Owe" for the repairs/replacement. No one contacted us as of August, so we began to call them. I called several times and left multiple messages with no answer or returned call. I finally was able to get someone in service, in September, and was told to bring the vehicle in and that they had ordered the replacement mirror. We took the car to the dealership on September 22nd (almost 2 months from purchase) and the next day another guy called and said they hadn't ordered the mirror and would do so that day. The car was finally repaired on September 29th, almost 2 months from when we purchased it. If we hadn't called them and pressed, I don't think they would have ever called us or honored their "We Owe". There were other minor issues with the brake petal and steering wheel that the salesman said "wouldn't be an issue to have fixed" that dealership refused to repair as well. This was the 2nd vehicle I have purchased from this dealership but will definitely be the last! I would expect better customer service for a repeat customer! I will be filing a formal complaint with the State Attorney General as well. AVOID THIS DEALERSHIP! More

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Great, up front, fair, followed up. I ended up Great, up front, fair, followed up. I ended up purchasing a vehicle elsewhere, but it was not these guys fault. I simply found the EXACT vehicle I Great, up front, fair, followed up. I ended up purchasing a vehicle elsewhere, but it was not these guys fault. I simply found the EXACT vehicle I wanted. Jim Ellis does my service work though, and I highly recommend them. More

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