Mike Icenhour | Page 3

The BEST car dealership I've ever dealt with in my life. This is the most honest, caring and committed auto dealership I have ever had the pleasure of purchasing a vehicle from. My salesperson Barbara Yarbe This is the most honest, caring and committed auto dealership I have ever had the pleasure of purchasing a vehicle from. My salesperson Barbara Yarber is knowledgeable and most importantly honest and committed to her customer. I had no problem asking her opinion of various options and feeling very comfortable that her recommendations were in my best interest. Following my auto purchase as I was leaving the dealership parking lot (still in the lot) an individual backed into the side of my brand new car. I was devastated as they towed my car away. After some discussions with the dealership personnel the general manager made the decision to replace the car and the dealership would take responsibility for the crashed brand new car. I am so appreciative for the level of commitment to customer satisfaction by all of the employees starting at the very top. More

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Exceptional Experience at Autopark Honda: Ask For Jeremy!!! Jeremy made my first time car buying experience wonderful. From the moment I drove on the lot until the moment I drove off the next day with my new ca Jeremy made my first time car buying experience wonderful. From the moment I drove on the lot until the moment I drove off the next day with my new car, he made sure I was heard, comfortable, and happy with the car that I was looking for and ultimately bought. Jeremey was well informed with the cars I wanted to test drive, guided me towards the better options for my budget and lifestyle, and made sure to answer any questions I had about the multiple cars I was interested in. Since it was my first time buying a new car from a dealership, I was anxious about finding a car that fit my needs and stayed in budget. Autopark Honda when I finally decided on a car were very helpful in giving me multiple financing options, getting me the best rate, and making sure everything was covered to assure that I was comfortable in purchasing a car that I was happy with. Before leaving the lot, after closing time, Jeremy made sure I was set (and knew how to operate my navigational system) before driving off. He further made sure in the following days that everything with my car was going well and I was happy with the car! I would definitely recommend Autopark Honda if you are interested in buying a new or used car, and would ask for Jeremy as your experience will be exceptional from beginning to end! More

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Satisfaction Our experience with Ferrante at Auto Park Honda was smooth and professional. This is our family 6th car to buy from this dealer and we have been happy Our experience with Ferrante at Auto Park Honda was smooth and professional. This is our family 6th car to buy from this dealer and we have been happy with the service, location convenience, and gold star service from managers and sales representative. More

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5 Star dealership! This auto dealership has the BEST customer service!! The employees are customer focused and they do an EXCEPTIONAL job! I have had dealings with manag This auto dealership has the BEST customer service!! The employees are customer focused and they do an EXCEPTIONAL job! I have had dealings with management, sales, finance, and the service departments and everyone has been great! More

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Great service!! Strongly recommend this dealership! Chris was wonderful to work with. We love our new Honda Pilot this is the fourth car I have purchased here! Strongly recommend this dealership! Chris was wonderful to work with. We love our new Honda Pilot this is the fourth car I have purchased here! More

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Excellent...all the way around Start to finish, the buying experience was exceptional; from the sale discussion to wrapping up the financing and then delivery from the prep crew. T Start to finish, the buying experience was exceptional; from the sale discussion to wrapping up the financing and then delivery from the prep crew. The offer of unlimited future support added a value that cannot be ignored and put the icing on the cake. I couldn't have asked for anything more and very much appreciate the way this buying experience was handled. More

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Auto Park Honda is the best!!!! Mike Icenhour, Chris Perri, and John Escano were Exceptional! This is the absolute best car buying experience I have ever had. They were professional Mike Icenhour, Chris Perri, and John Escano were Exceptional! This is the absolute best car buying experience I have ever had. They were professional, courteous, and attentive. I am a customer for life. More

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I decided on the CR-V in part because of my experience here! THIS is what car buying should be like everywhere! I was shopping the compact SUV segment which is a crowded segment with lots of good choices. When THIS is what car buying should be like everywhere! I was shopping the compact SUV segment which is a crowded segment with lots of good choices. When making my pros and cons list to help me decide on which vehicle to purchase, let me tell you that "my experience with Autopark Honda" was an actual line item on my pros list! The Asst. Gen. Manager at this dealership, Mike Icenhour, is a true professional and very customer focused. He made himself available before, during, and after my purchase. You can imagine if that is how it is at the top that it only trickles down from there. My salesperson Chris Perri was a delight to deal with. He respected my wish to communicate via email, didn't bombard me with phone calls or emails, accommodated my numerous requests to come and test drive the vehicle and didn't require too much back and forth to settle on pricing and fair trade in value that was fair for both of us. Also, there were no exorbitant and unnecessary dealer add-ons (something I found commonplace at a lot of other dealerships). There was none of that dreaded "slimy" dealership experience. Well, maybe at the end when they offer you warranties and you have to decide right there and then, wish they would give people time to go home and mull those additional options over, that would be my only negative. They also give you free lifetime oil changes with your purchase (sure that may be a ploy to get you to take your car to them so they can upsell you by finding things wrong with your car, but doesn't AAA and JiffyLube do that AND charge you for the oil change too?) Only time will tell what my experience on the service end of things will be like but hopefully my CR-V will be as reliable as my husband's Ridgeline has been these past 10 years and I won't have to find out. If you're even thinking about a Honda, go here, ask for Chris, it will help make your decision easier. More

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Best new car dealer and s ales associate Could not have asked more from Icee, vance, and especially Malik. Already trying get my sister in a car from you. Thank you for such Ann gentle and ve Could not have asked more from Icee, vance, and especially Malik. Already trying get my sister in a car from you. Thank you for such Ann gentle and very rewarding experience. .. More

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Erik made it easy! Actually they all made it easy, from the sales side to the finance side. Erik answered all my questions honestly. If he didn't know the answer, he too Actually they all made it easy, from the sales side to the finance side. Erik answered all my questions honestly. If he didn't know the answer, he took the time to get it. He made no attempt to sell me something I neither wanted or needed. He gave me the information I needed then the time and space I needed to make a decision I would be happy with. The treatment before the sale is a reflection of the service after the sale. I was looking at 2 different brands of cars across 4 different dealers and what I encountered from Erik as compared to the other dealers lead me straight back to Cary Auto Park Honda. More

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