Mike Jaloudi
Mike Jaloudi at Lexus of Orange County
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Mike Jaloudi | Page 3

Sales Manager

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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4.3
65 Reviews

Industry Experience

7 yrs, 10 mos

4.3

65 Reviews

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65 Reviews of Mike Jaloudi

October 19, 2022

Dealership Rating
Employee Rating

The staff is very professional, helpful and courteous. The sales process was flawless and quick. More

by rsmarley1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Horan, Govaia Larcher

Oct 24, 2022

Lexus of Orange County responded

Hello, congrats on your new ride! We're pleased to see you received professional, helpful and courteous service during your car buying experience. See you next time!

October 18, 2022

Dealership Rating
Employee Rating

Chris was very helpful and insightful, will only bring my car to Lexus and only deal with him! More

by thomas.howard22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2022

Lexus of Orange County responded

Hi Thomas, we're pleased to hear Chris was very helpful during your recent experience. We look forward to seeing you again soon!

September 13, 2022

Dealership Rating
Employee Rating

A very pleasant buying experience. Very professional and communicative. I would recommend this dealership to anyone who asks. More

by christopherpmayo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Govaia Larcher, Daniel Becerra

Sep 16, 2022

Lexus of Orange County responded

Hi Christopher, it's wonderful to see you had a pleasant car buying experience with our professional team. Let us know if there is anything we can do for you in the future!

August 27, 2022

Dealership Rating
Employee Rating

Sales and Marc was great. Service department was exceptionally helpful. Finance was unsatisfactory. Guess my $51,000 was not enough. We're badgered to buy extra service it More

by happylsc
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 01, 2022

Lexus of Orange County responded

Hello, thank you for sharing your feedback. I’m pleased to see you had a great experience with Marc and the sales team. However, I regret to learn you are not satisfied with the interaction in the finance department. We strive to provide excellent communication and it’s. unfortunate we fell short of that. I would like the opportunity to address your concerns and answer any questions you may have. Please contact me at your soonest, thank you. Stephen Berkowitz 845-589-5424 Sales Manager

August 17, 2022

Dealership Rating
Employee Rating

This is my first experience with Lexus and I couldn’t be more pleased to have such a supportive team at Lexus navigating my maintenance needs!!! I am thankful for this team of professionals that always prov More

by katie.nivins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2022

Lexus of Orange County responded

Lexus of Orange County is glad to have you as a valued customer, Kaite! Our Service Department takes great pride in providing pleasing experiences and professional interactions. We look forward to offering you more VIP treatment for your future automotive needs.

August 05, 2022

Dealership Rating
Employee Rating

Excellent customer service from test drive to purchase. Took the time to explain and demonstrate all options. Very friendly and accommodating. More

by Kathleen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Jean, Marcial Mendoza

Aug 07, 2022

Lexus of Orange County responded

We appreciate your five-star review, Kathleen! Our Sales Team is glad to learn we provided you with excellent service and support from start to finish throughout the purchase process. Enjoy your new vehicle, and thanks for shopping with Lexus of Orange County.

August 04, 2022

Dealership Rating
Employee Rating

I was overall very happy with buying my rx 350. Josh,Stephen, and Mike were very pleasant to work with, answered all of my questions and even helped me a little with the overall pricing with my tra More

by Steven
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning, Stephen Jean

Aug 06, 2022

Lexus of Orange County responded

Congratulations on your purchase. Our Sales Team strives to provide a top-notch experience to everyone who comes in to see us. Thank you for your business at Lexus of Orange County.

July 21, 2022

Dealership Rating
Employee Rating

Bought vehicle from driveway. com and when i recieved vehicle car had a hug dent in rocker and rust above rear hatch glass. No mention of either. I did take it to get inspected a More

by MLBO73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2022

Lexus of Orange County responded

Hello, Thank you for taking the time to share your feedback. I regret to learn about the condition your vehicle was in upon delivery. For clarity purposes, Driveway is an e-commerce platform established by our store’s parent company, Lithia Motors for all out of market transactions. While we understand your frustration, this vehicle was only shipped to us from Driveway to help facilitate delivery. We do not have any prior detailed information on the vehicle itself. Please email their customer satisfaction team for resolution at customercare@driveway.com. They will need your complete contact information and this review attached with your feedback for reference.

June 22, 2022

Dealership Rating
Employee Rating

Damaged my car during service failed to diagnose proper repair was by reached by different dealership. Lied about car having body work in order to avoid warranty work confirmed by 3 other shops and 2 deale More

by chrisaluna95
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 23, 2022

Lexus of Orange County responded

Hi Chris, the Lexus Certified Warranty will not cover physical damage that may have been caused by the consumer or other service facility. If you have further questions, please feel free to reach out to our service department, thank you. Lexus of Orange County Team

May 19, 2022

Dealership Rating
Employee Rating

They were fast and respectful. Didn’t push me into something I didn’t want More

by stefastar1012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 20, 2022

Lexus of Orange County responded

Hello, it's wonderful to see you received fast and respectful service from our team. See you next time!

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