Mike Jendreas | Page 6

Dishonest and integrity less They are completely dishonest to get you in the door for high pressure sales. Good luck if you choose this place as a dealership! Wasted my night! They are completely dishonest to get you in the door for high pressure sales. Good luck if you choose this place as a dealership! Wasted my night! More

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Sold damaged car- responsibility TBD I was in a not at fault accident that totaled my car. Attorney referred me to Emich. I would have never driven clear out to Lakewood without a referra I was in a not at fault accident that totaled my car. Attorney referred me to Emich. I would have never driven clear out to Lakewood without a referral. The $500 discount helped too. I purchased a used Hyundai, only 3 years old. We'll skip the frustrations I had during that process because the sale all worked out. I noticed right away that my car drove with a little pull but I thought I needed to get used to how it drove. It continued but I remembered that Emich did "an extensive inspection" and the Carfax was clean so I kept thinking it was just me or its windy out or this road is terrible. About two months in I decided I should have it looked at because it seemed to be getting worse. I took my car to have the tires looked at. They said the tires were fine, it looks like an alignment issue. So I took my car to have it aligned where I was told that an alignment wouldn't fix it because there was something else going on. They advised that it seemed to be either a bent trailing arm or sub frame but they didn't have the ability to dig in any more to find out. They also mentioned that there were paints marks on the rear trailing arms, which indicated that someone had already looked at the car and marked it up. They asked if I had hit anything on the rear side of my car. I definitely had not and was surprised to hear that this was missed during the extensive inspection by Emich. They said that the previous owner likely decided to trade in the car before getting the necessary repairs done. I contacted Emich and spoke with an extremely rude service rep. I asked to speak to the service manager, Jason Robinson so I was transferred to voicemail. I wanted a few days but didn't get a call back so I called and left another message. Jason finally called me back and we set up time for me to come in. He told me that they would look at it and that the GM would be made aware of the situation and although Jason wouldn't be there, the GM would. Jason assured me that they would do the right thing and if it was an easy fix we would get it taken care of. I sent him the information from my alignment appointment. I drove almost an hour to get there, was in service for close to 3 hours when I was told that the suspension system had several broken parts. The parts alone, without mark up would be just under $2400!! I asked about the markings that showed that this had been looked at before and what did they say? "There are no markings that we saw". WHAT! Right then I became leary of what would happen going forward. I was told to call Monday and talk to Jason again about everything and how we should proceed because there was no one with that kind of authority there that day. I guess the GM wasn't there after all. I called, left a message of course, waiting 3 days with no call back. So, since the GM was already aware of the situation I asked to speak to him. I won't go into how I finally got a hold of him, just that he called me back a few minutes later. We discussed the situation and I was told that I needed to bring my car in again and he and I would look at it together. I was honest with him and told him that I felt like I couldn't trust them and felt that possibility the technician had removed the markings. I was asked why didn't I bring this up right away instead of waiting over 2 months. And why would his technician remove the markings? So who do I trust? The alignment guy that had nothing to gain by telling me his thoughts and that he saw paint marks or the dealership who would be responsible for a costly repair because they missed the issue during their inspection before they sold the car to me? I have been made to feel more and more like I'm being accused of dishonesty than getting help for a situation that was out of my control. I didn't ask to be that car accident and I sure as xxxx didn't ask to be sold a damaged car. All I'm asking is for Emich to do the right thing and make the repairs so we can all carry on with our business. My appointment is in a couple of days so I'll post another review when this is all over. More

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Amazing Dealership....From Sales to Service!! We have been dealing with Emich Chevrolet for over 8 years. They are always wonderful to deal with and always go above and beyond to ensure client sat We have been dealing with Emich Chevrolet for over 8 years. They are always wonderful to deal with and always go above and beyond to ensure client satisfaction. From Sales to Service, they truly take care of their clients. Ryan Meyers in Sales is fantastic!! He listened to what I needed and helped me find the right car in a short amount of time due to a car accident. I recommend these guys 1000% over. We won't go anywhere else...You truly feel like part of the family at this dealership!! More

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Silverado Purchase Great experience at Emich Chevrolet when I purchased a new Chevy Silverado! Matt the sales person was friendly and helpful. Everyone else I encountere Great experience at Emich Chevrolet when I purchased a new Chevy Silverado! Matt the sales person was friendly and helpful. Everyone else I encountered at the dealership was also friendly and helpful. I didn't feel pressured and the answered all my questions. More

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Excellence in Customer Service Just wanted to give a huge shout out to Colt Emich for providing the best customer service! The amount of time he invested in our purchase answering Just wanted to give a huge shout out to Colt Emich for providing the best customer service! The amount of time he invested in our purchase answering questions and searching for information was greatly appreciated. It is always refreshing to conduct business with knowledgeable professionals. Thanks for making this such an effortless purchase for us! Will definitely recommend and refer family and friends. More

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Easy Purchase The team at Emich is very understanding and helpful. I have purchased two other vehicles in the past one at a Honda dealership and the other at a dodg The team at Emich is very understanding and helpful. I have purchased two other vehicles in the past one at a Honda dealership and the other at a dodge, and Emich Chevrolet were the most patient while I was making a decision. I also really appreciated Tom Hardin and the way he easily negotiated with me to get me the best deal possible for the trade-in on my old pickup and for the purchase of my 2014 Camero. Great job Emich! A+ More

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