Mike (Jersey Mike) Arencibia
Mike (Jersey Mike) Arencibia at Germain Honda of Surprise

Mike (Jersey Mike) Arencibia

Product Specialist

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.8
14 Reviews
4.8

14 Reviews

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14 Reviews of Mike (Jersey Mike) Arencibia

June 06, 2025

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Employee Rating

Very smooth process, did not appreciate having to take out a cashiers check for the down payment instead of them taking the money out of my bank account, but other than that I was satisfied. More

by Jacob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ty Crews, Reese Spivey

Jun 09, 2025

Germain Honda of Surprise responded

Congratulations on your new Honda. We appreciate your business and feedback. Best Regards, Sassha Motz General Manager

June 05, 2025

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Always professional and no pressure to buy. Willing to work with you to get what you want. Love them More

by noreencapra20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ty Crews, Alex Rivas

Jun 06, 2025

Germain Honda of Surprise responded

Thank you so much for sharing your experience with our Sales Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business and the positive feedback. Best Regards, Sassha Motz General Manager

June 05, 2025

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An amazing dealership. Also friendly and helpful pulling out all the resources to make what you want happen. I’ve purchased 3 cars from them every experience has been top n More

by hipolito71
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jun 06, 2025

Germain Honda of Surprise responded

We are delighted to hear that our team provided you with an excellent car-buying experience. We feel fortunate to have a customer centric team dedicated to customer satisfaction. We hope that you are enjoying your new car, and we look forward to serving you again in the future. Best Regards, Sassha Motz General Manager

June 03, 2025

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Friendly, knowledge and Evan in finance goes above and beyond. We're enjoying our new cr-v More

by todder0313
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Recommend Dealer
Yes
Jun 04, 2025

Germain Honda of Surprise responded

Thank you for sharing your complete satisfaction with your recent experience. We wish you many happy journeys in your new Honda. Best Regards, Sassha Motz General Manager

May 31, 2025

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Great experience, dealership was willing to work with me, highly recommend, my salesman was great More

by goodyear0522
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Adrian Alvarez

Jun 03, 2025

Germain Honda of Surprise responded

A big congratulations to you! We hope you are enjoying your new Honda! We will share your kind words with Adrian and Mike. Thank you for choosing Germain, and we look forward to serving you again in the future. Best Regards, Sassha Motz General Manager

May 26, 2025

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I have been using this dealership since it opened. One time there was a problem with a part (new) that was used. They made good. More

by needles23mysch
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ty Crews, David McKee

May 27, 2025

Germain Honda of Surprise responded

Our goal is to ensure the complete satisfaction of our valued guests. Thank you for choosing to work with us here at Germain. Best Regards, Sassha Motz General Manager

April 29, 2025

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As far as my personal experience, the salesmen (Connor Brandtman, Adrian Alvarez and "Jersey" Mike, with a couple of others) I had the pleasure to meet and work with were great! Very helpful (especially A More

by tcoaster456
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 30, 2025

Germain Honda of Surprise responded

We're sorry for the experience that you had, our customer experience is most important to us and we would like the opportunity to improve our service and relationship with you. Can you please contact me at your earliest convenience to see how I can assist. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

May 05, 2025

tcoaster456 responded

Hello Sassha, Thank you for your response to my review of your dealership. I'm sorry that I didn't have a good experience as I felt should've taken place. At this point, unfortunately there's really nothing that can be done to improve the relationship. My Ridgeline is a dream truck for me and while I absolutely love the vehicle, I simply figured the experience of purchasing a $50,000 truck should've been more pleasant and complete. Great salesmen, not so great management and vehicle delivery. Again, love the brand, just not the experience. I'm just one customer that's a detailed car person when it comes to my vehicles and spending money to obtain them. Many customers may not care or even flinch, but I felt my experience needed to be brought to the surface. Thank you again for reaching out, best wishes moving forward and GO HONDA! Take care, sincerely.... Ty C.

April 27, 2025

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I would not have been able to make the amazing decision to buy this car without their help! More

by jonathanojeda5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Evan Winje

Apr 28, 2025

Germain Honda of Surprise responded

Providing impeccable service is so important to us here at Germain Honda of Surprise and we are glad that our team's efforts met your satisfaction! We are thrilled to know that they were thorough with their explanations, attentive to your needs, upfront and nice to work with. Congratulations on your new vehicle- behalf of the entire team! Best Regards, Sassha Motz General Manager

April 03, 2025

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Brandon was very knowledgeable, conscientious, and seemed to really care about our needs and concerns. I would purchased another vehicle from him and/or recommend him to a friend or relative. More

by joejoeromano2@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: George Bell , Brandon Schilling

Apr 04, 2025

Germain Honda of Surprise responded

Congratulations on your new Honda. Your business and kind recommendation of Brandon are greatly appreciated. We look forward to the opportunity to assist you in the future. Best Regards, Sassha Motz General Manager

March 30, 2025

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Employee Rating

JP was a great salesman and all the staff very friendly and well informed. As one who has purchased many vehicles through the years this was a one of the best experiences I have had. More

by BILLCAP1200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 02, 2025

Germain Honda of Surprise responded

Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Best Regards, Sassha Motz General Manager

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