Mike Kennedy

I am a long time customer of East Hills Chrysler, Jeep, Ram, having purchased or leased multiple vehicles at the dealership over nearly 3 decades (despite the fact that I live 45 minutes or more from the d Ram, having purchased or leased multiple vehicles at the dealership over nearly 3 decades (despite the fact that I live 45 minutes or more from the dealership). I have always been a satisfied customer of their sales and service departments - until now. My current lease is a 2023 Wrangler 4xe with three months remaining on the lease. I leased the vehicle in October 2022 with the intention of helping to limit pollutants and save money on gasoline. During the period of my lease there have been 4 recalls… 3 this year. All of the recalls have been for risk of spontaneous fires - the first three related to battery separation on the lithium battery on the electric motor. Most recently, I became aware of a new recall resulting from risk of the wiring harness spontaneously combusting (even when the vehicle is off). In multiple recalls we have been advised not to park the Jeep near structures or other vehicles. In two of the recalls, we were advised not to charge the electric motor and to drive the vehicle on gas only (defeating the purpose of driving a non gasoline vehicle and adding expense to my monthly budget on top of the premium cost of leasing a hybrid electric vehicle. After the previous recalls I asked East Hills to take my lease back early as well as provide the contact information for the Stellantis zone representative as I do understand that this is a manufacturer issue primarily. I never received a response with the zone rep information. When I became aware of the most recent recall, I again reached out to the leadership at the dealership advising that I no longer feel safe driving the Wrangler and asking them to take the Jeep back and cover the remaining 3 lease payments. Again I requested the name and contact information for the Stellantis Zone representative so that I could follow up with them directly. I have not received any acknowledgment or response from the dealership to this request. Interestingly enough, I did receive a “personalized” email from Mike Kennedy, the floor manager at East Hills, highlighting the current Jeep specials and encouraging me to come into the dealership to discuss getting out of my current lease and into a new Jeep. These “personalized” emails come regularly (sometimes more than once weekly) but the leadership at the dealership won’t respond to a specific concern initiated by a long time customer. I am not interested in leasing or purchasing another product manufactured by Stellantis as their quality control and attention to detail is suspect. That said, East Hills has several other vehicle manufacturers in their portfolio. I would have considered leasing or purchasing from one of these other dealerships until my most recent experiences. I cannot in good faith do business with a corporation that does not value the safety of its customers (especially a long time repeat customer). I realize that product defects and recalls are plaguing multiple vehicle manufacturers. How the individual dealership responds to their customer’s needs and concerns dictates whether a customer is likely to continue doing business with that dealership. Barring East Hills or Stellantis reaching out to resolve these concerns, I will drive the Wrangler only as necessary until the lease ends and hope that my safety concerns are not realized. More

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Great and easy experience with great customer service. They were very helpful with the decision of purchasing a new vehicle. They were very helpful with the decision of purchasing a new vehicle. More

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Thank you very much to the staff, especially Curtis Rose who always makes this process of getting a vehicle stress free and positve, it is appreciated very much. who always makes this process of getting a vehicle stress free and positve, it is appreciated very much. More

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Mike he as been a great heip as well as making sure i will return. been a customer for 20 years and he’s one reason why! will return. been a customer for 20 years and he’s one reason why! More

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Mike Kennedy is the absolute best! He is extremely personable and patient. He conveys his knowledge in the kindest manner. We will always return to him. He is extremely personable and patient. He conveys his knowledge in the kindest manner. We will always return to him. More

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Yes I have recommended not only the dealership but I recommended Mike Kennedy for a salesman to several people. My son has had many jeeps and Mike was his salesman. My son brought me in to the dealers recommended Mike Kennedy for a salesman to several people. My son has had many jeeps and Mike was his salesman. My son brought me in to the dealership to work with Mike for a new lease. Mike was professional, easily explained my options during when cars lease and cost has gone up in price - and I ended up with the Jeep I love driving in. I believe in my opinion Mike is a great salesman and I will continue to use him in the future. And, when I have a question during the year he answers with a friendly willingness. More

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I came in with my daughter to start looking for her first car. We were met outside by a nice salesman who took the time to explain the differences on the cars. I didn't want to deal with the whole run around car. We were met outside by a nice salesman who took the time to explain the differences on the cars. I didn't want to deal with the whole run around that car dealers do and when I asked for a price I got one without hassle and pressure to buy it immediately. More

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My experience at East Hills Jeep was absolutely amazing and smooth as can be! My husband and I were greeted with the most friendly, warm welcome from the ENTIRE staff - we ended up working with Mike Kenned and smooth as can be! My husband and I were greeted with the most friendly, warm welcome from the ENTIRE staff - we ended up working with Mike Kennedy who honestly was one of the best car salesman we’ve ever dealt with - super nice, easy going and above all knowledge, patient (not pushy at all) and gave us the time we needed throughout the whole leasing process to make the best decisions for our family. We walked away happy with our new Grand Cherokee Limited :) Thanks Mike and cheers to your fabulous team! More

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Mike was professional, patient and ensured me that he will find the car I wanted. will find the car I wanted. More

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Mike was true to his word and we received the deal that he promised us when we placed our order. Other dealerships said they couldn’t do it. We received our SUV within 2 months and couldn’t be happier with he promised us when we placed our order. Other dealerships said they couldn’t do it. We received our SUV within 2 months and couldn’t be happier with Mike and East Hills. Thank you. More

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