Mike Kline | Page 6

Poor communication throughout the entire process. Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec sheet had incorrect mileage and listed the vehicle as CPO. During the signing, we find out the car is not CPO. The finance team utilizes the sales team as an intermediary for negotiations, making the process as arduous as possible. Talk to a financial manager, get an extended warranty included, as they admit the lack of CPO is their mistake. Fine, satisfied with the price and with the compensatory extended warranty offer. They ask if we have financing, we say yes, and that we prefer to go through our bank, sales team, and finance team up front, stating, "let us pull some numbers, we guarantee we can beat the bank's rate". Go to the last finance person, Mike. Starts adding additional dealer "coverages" and add-ons without asking for approval, shows total price (which is higher than what was negotiated with the previous finance person). After having to tell him to remove all non-previously agreed to additions repeatedly, I ask how much better a rate they can offer than my bank. Mike states the negotiated price is contingent on the loan being through them. I tell him that was not part of the agreement, and he states that he has the final say. With the rate being the same as our bank offered, I begrudgingly agree to the rate. To add final insult to injury, the dealership charged the tax for the extended warranty they offered to include due to their error. We get in the car to leave, the experience taking over 5 hours from arriving to closing, and come to find out the car is missing the owner's manual. Again, the only positive in the whole experience was Casey, who offered to replace the missing book. OTD price being over $60k with a luxury brand, the entire experience was way off the mark, would only shop here again under dire circumstances, and frankly would pay a higher APR not to deal with the finance department again. More

by John Smith Verified Customer Verified Customer

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Mark was extremely helpful and very professional. I have been in the market looking for a specific car and Mark stuck with me and found exactly what I was looking for. We sat down and put together wh I have been in the market looking for a specific car and Mark stuck with me and found exactly what I was looking for. We sat down and put together what I feel was a fair deal for both me and the dealership. Mark has followed up several times making sure I am completely satisfied with the car and the dealership. Strongly consider working with MArk to find you what you are looking for, you will not be disappointed! Thanks Mark! More

by ralph.triompo Verified Customer Verified Customer

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I bought a used Lexus NX 300 that I saw on the internet, site unseen except for pictures, from John Taylor at Lexus of Sarasota. It was a much better experience than the past when I physically went to a Lex site unseen except for pictures, from John Taylor at Lexus of Sarasota. It was a much better experience than the past when I physically went to a Lexus dealership. I got exactly what I wanted and was promised. John had the car detailed and delivered to me in Ft Lauderdale and picked up my trade in. There was a bad sensor displayed on the dashboard and Lexus of Sarasota went out of its way to accommodate me by picking up the car in Oldsmar FL, leaving me with a loaner and returning the car to me a few days later fully repaired and filled with gas. What more can you ask for? I give John Taylor and Lexus of Sarasota my thanks for a painless car buying experience. More

by BLM.martin Verified Customer Verified Customer

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Very attentive and great to work with. It was a very easy process to work with them. It was a very easy process to work with them. More

by CCONGELIO Verified Customer Verified Customer

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I highly recommend Ana Lima. She's a very professional and friendly salesperson. She didn't pressure me to buy and found the best option for my needs. Communication was constant; She's a very professional and friendly salesperson. She didn't pressure me to buy and found the best option for my needs. Communication was constant; 5 stars aren't enough. I'm also glad that the General Manager, Christ, took the time to come and share my joy when I picked up my car. More

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Recent quick fix was just that…much appreciated as heading north next week. Everyone in BODY SHOPPE informative attentive professional and pleasant. heading north next week. Everyone in BODY SHOPPE informative attentive professional and pleasant. More

by cath1942 Verified Customer Verified Customer

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Everything was handled pretty well & the one small “hiccup” was resolved quickly. So much tech on my new RX350h that I really needed the help of Ty Thompson.. “hiccup” was resolved quickly. So much tech on my new RX350h that I really needed the help of Ty Thompson.. More

by marc48 Verified Customer Verified Customer

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Very accommodating and easy to work with. It was a pleasant experience. Appreciate the appointment with Jaden. It was a pleasant experience. Appreciate the appointment with Jaden. More

by BROOKE.GUTHRIE15 Verified Customer Verified Customer

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Devyn is excellent to deal with. He is helpful, nice to talk to and found the car I wanted. (plug-in hybrid) this is the third car he has helped us with. When I or someone in my fam He is helpful, nice to talk to and found the car I wanted. (plug-in hybrid) this is the third car he has helped us with. When I or someone in my family/friends contacts is looking for a car, I always recommend him. More

by NSDUBIN Verified Customer Verified Customer

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Ana was amazing from start to finish! The process was smooth and accommodating! Love Lexus of Sarasota! The process was smooth and accommodating! Love Lexus of Sarasota! More

by bld20bd Verified Customer Verified Customer

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