Mike Lee

Let me be a good bad example. I trusted Susan in the used car department to be honest and uphold her word(s). I was hesitant to purchase a used car sight unseen. Susan shook my I trusted Susan in the used car department to be honest and uphold her word(s). I was hesitant to purchase a used car sight unseen. Susan shook my hand and looked me in the eyes and "I promise I'll take good care of you." multiple times. It was my naivety believing her and the finance person, and the used care manager. Don't EVER BUY A CAR WITHOUT test driving it. Susan told me the car would be ready by Tuesday, well within the 5 day limit to return a used car. Somehow the car wasn't ready until that Thursday. 1 week past the signed contract date. I asked to void the sale. The male manager told me,"It's too bad, it's already been sold." I had brought my DD 214 into the dealership that Wednsday. I was told by Susan and others that it would only take a few minutes when I picked up the car since they had all the required documents. The day I picked up the vehicle, I made an appointment for my dog for her injury 3 hours after my scheduled pick up time. On my way, Susan called and told me I had to sign some more documents. I asked her how long, "just a few minutes." Well, I missed my dog's appointment because I was there over 2 hours! I specifically asked Susan if there was a problem w/ the financing. "oh, there's no problem." Well, that was another lie. I got financed but they had to go to another credit union. Supposedly the car had been detailed by Susan. There was a foam sticky circle stuck on the dashboard. I asked Susan if she saw it, she said no, show me. So, I did, "oh yeah I saw that." To add insult to injury, it was over 100 degrees that day. I was getting ready to leave, when Susan stopped me and told me I couldn't leave because she didn't have the truck keys and what did I do w/ them. I gave her the keys when I walked into the nightmare. So, I had to wait outside for another 20 minutes waiting for her to find the key. I was going to MN to see my sister. I was checking the car to make sure I had a jack, spare and put my battery cables in the car. The car was missing the jack. I messaged Susan who told me let me ask my manager about what I can do. I waited a day, no reply, so I went and bought a jack myself. Oh, they did offer me a free oil change, so I think I have like 3 free oil changes between the finance person, Susan and the one you get w/ purchase. The moral of my story is don't buy a car without test driving it. It's one thing to mistreat me but to cause harm to an animal is another whole level of cruelty. More

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Worst company to buy a car from. Bought 2 and both had issues, now I have 2023 Rogue with transmission out at 68k after paying extra for lifetime warranty they dont what to replace i Bought 2 and both had issues, now I have 2023 Rogue with transmission out at 68k after paying extra for lifetime warranty they dont what to replace it. TRASH COMPANY!!! More

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Worst ever in customer service. cant get no help.this is crazy.paid for a car I can't pick up. cant get no help.this is crazy.paid for a car I can't pick up. More

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This company forgets the importance of a customer, they only seek to sell defective trucks and treat a customer with lies and deceptions. I bought a titan 2023 and afther two months the transmisson stops w only seek to sell defective trucks and treat a customer with lies and deceptions. I bought a titan 2023 and afther two months the transmisson stops working without mentioning the electrical details they already have more than 20 days with it and they do not yet have a date for when they repair it to see if it works IF YOU PLAN TO BUY SOMETHING HERE , think about it more IT’S TRASH” More

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We had a great buying experience! Everyone was very polite and professional. We are very happy with the service. Everyone was very polite and professional. We are very happy with the service. More

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Great customer service. Very friendly and understanding about customer concerns. Would recommend to others. Thank you Very friendly and understanding about customer concerns. Would recommend to others. Thank you More

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Horrible communication. Do not work with Brian. I was told labor fees would be $27 I paid $130 an hour for 6 hours. And 800 in parts. A fob, starter and easily accessed fuel pump under my back seat. I wa told labor fees would be $27 I paid $130 an hour for 6 hours. And 800 in parts. A fob, starter and easily accessed fuel pump under my back seat. I was in tears More

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The sales person wanted a satisfied customer but only got an unsatisfied customer. This place has rude employees and supervisors. They also lack professionalism and communication. an unsatisfied customer. This place has rude employees and supervisors. They also lack professionalism and communication. More

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Everyone was kind and helpful and helped me get the car I wanted ! We were able to get financed at a very low interest rate and our buying experiment was great. Recommended my mother go and purchase a vehi wanted ! We were able to get financed at a very low interest rate and our buying experiment was great. Recommended my mother go and purchase a vehicle, which she did . Great experience More

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Overall good experience very helpful people kind and generous. Salesman took time to hear us out and help us with our sale listen to specific details very appreciative in what he did. generous. Salesman took time to hear us out and help us with our sale listen to specific details very appreciative in what he did. More

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