Mike Lee | Page 4

Melloy Nissan responded

Devon, thank you for the 5-star review! We're so happy to hear that Victor was able to show you all the details of your vehicle and that you were satisfied from the moment you pulled onto the lot. Enjoy your new ride. Mike L. - Melloy Nissan

Melloy Nissan responded

Patricia, thank you so much for the wonderful review! We are so happy to hear that Sal Chavez has earned your trust over your last two vehicle purchases. It’s great to know that his attentive, 'no-pressure' style and his expertise made such a positive impact. We truly appreciate your referrals and your kind words about our maintenance department as well. We look forward to seeing you (and anyone you send our way) again at Melloy Nissan! Mike L. - Melloy Nissan

Melloy Nissan responded

Thank you so much for the 5-star review! We are incredibly grateful for your continued loyalty—buying three cars from us is the highest compliment we could receive. It’s wonderful to hear that Alvin provided such helpful service and made your experiences so positive. We’ll be sure to share your kind words with him and the rest of the team. We look forward to seeing you again at Melloy Nissan!" - Mike L. - Melloy Nissan

Melloy Nissan responded

Dear kingzgraphix, Thank you so much for choosing to return to Melloy Nissan for your recent vehicle purchase! We are thrilled to hear that Victor Blankenship and Jason Taylor provided you with such excellent service. Our goal is to make every experience smooth and helpful, and knowing that their support is the reason you came back truly means a lot to us. We appreciate your recommendation and look forward to assisting you with all your future automotive needs. Mike L. - Melloy Nissan

Melloy Nissan responded

Jr., thank you so much for the 5-star review! We are thrilled to hear that you had an excellent car-buying experience with us. It’s wonderful to know that Safiya provided the professional, knowledgeable, and pressure-free service we strive for. We want the process to be easy and transparent for all our guests, and we're glad Safiya made that happen for you. Mike L. - Melloy Nissan

Melloy Nissan responded

Hi beckyschreck, thank you for the wonderful recommendation! We’re so glad to hear that Alvin took such great care of you. Being available to answer questions and provide support is exactly what we strive for, and it’s awesome to know Alvin made your experience so positive. We’ll be sure to pass your kind words along to him! Thank you for choosing Melloy Nissan, and we look forward to helping you or anyone you refer to us in the future. Mike L. - Melloy Nissan

Melloy Nissan responded

Thank you so much for being such a loyal member of the Melloy Nissan family! We are honored that you’ve chosen us for your last three vehicle purchases. It’s wonderful to hear that Eric Zisman, Mike Lee, and the rest of our team have consistently provided you with great customer service. We truly value your continued trust and look forward to helping you with many more miles to come. Thanks again for the high recommendation. Mike L. - Melloy Nissan

Melloy Nissan responded

Nancy, Thank you for sharing your feedback. We take concerns like these seriously and feel it is important to clarify several key points, as there are significant inaccuracies in your account. This vehicle was purchased at auction specifically at your request, based on very detailed criteria you provided regarding model, color, and equipment. It was a difficult vehicle to locate, and transportation and reconditioning required several days. This timeline was communicated throughout the process. Regarding the claim of a “5-day return” or “cooling-off period,” New Mexico law does not provide a cooling-off period for in-person vehicle purchases. That provision applies only to certain in-home sales and does not apply to automobile transactions conducted at a dealership. Once the contract was executed, the vehicle was sold. Susan maintained thorough, time-stamped notes in our dealership CRM throughout this transaction. Those records do not support the claims of misrepresentation, dishonesty, or withheld information regarding financing, delivery timing, or vehicle condition. Financing was successfully completed, which can sometimes require placement with a different lender—this is common and fully disclosed during the process. With respect to vehicle condition, the vehicle was detailed prior to delivery. Any minor cosmetic concern could have been addressed had it been raised at the time. As for the jack, this is the first time the issue was raised—approximately seven months after the sale. Despite that delay, we offered reimbursement for the jack, which was declined. At no point were you prevented from leaving the dealership, nor were your keys intentionally withheld. Any suggestion that our staff acted with cruelty—toward you or any animal—is offensive and categorically untrue. Your personal scheduling decisions, including appointments unrelated to the vehicle purchase, were entirely within your control. We regret that you are dissatisfied, but we stand by our team’s professionalism and the documented facts of this transaction. We remain committed to fair, transparent, and respectful dealings with every customer. Mike L. - Melloy Nissan

Melloy Nissan responded

J, Without a name it is difficult to respond to your review in detail. I can address a couple of issues. First, the Warranty Forever is provided to our customers at no charge so you did not pay extra for that coverage. The Warranty Forever coverage requires that you perform all of the maintenance that is recommended by the factory. It does not require that the maintenance be performed by the selling dealer, but does require that you get a pre-approval if you choose to take it to another shop. It appears from your comments that you did not comply with the terms of the warranty and the warranty company has denied your claim. While I am sorry that your claim was apparently denied the Warranty Forever is administered by a third party and our dealership nor Nissan North American has any control over their decision to approve or disapprove a claim. If you have any questions regarding the Warranty Forever coverage I will be happy to put you in direct contact with them. Mike L - Melloy Nissan

Melloy Nissan responded

Spencer, We appreciate your feedback but want to clarify that our dealership does not have a Mustang in inventory and no sale has taken place. It seems there may have been some confusion regarding an online advertisement, which featured a generic vehicle listing rather than a specific car available for purchase. We always strive for clear and accurate communication, and we regret any misunderstanding. If you have any concerns regarding online listings, we recommend reaching out to the platform where the advertisement was viewed. Mike Lee - Melloy Nissan