Mike Loucks
Mike Loucks at Fred Martin Superstore

Mike Loucks | Page 9

Service Advisor

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.8
99 Reviews
4.8

99 Reviews

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99 Reviews of Mike Loucks

July 22, 2021

Dealership Rating
Employee Rating

This was my first time dealing with the service department, Mike was very helpful and professional! I was in and out in about 15 minutes!! Awesome experience. More

by CHUCK7523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Fred Martin Superstore responded

Thank you, Chuck, for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

July 22, 2021

Dealership Rating
Employee Rating

Mike was very friendly and if I need to bring my vehicle back for service I would like to work with him . Thank you Mike More

by Bbednar0529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 22, 2021

Dealership Rating
Employee Rating

Efficient isn’t the first thing that comes to mind. Well run with great employees. I wouldn’t go to another dealership. Always happy when I leave. More

by EVAMICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

July 22, 2021

Dealership Rating
Employee Rating

Service was excellent, as soon as I got there Mike met me and started explaining the details of the work to be done on my Durango. He told me about the need for an alignment as well. Service eas done promptl More

by SportfishingJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 22, 2021

Dealership Rating
Employee Rating

Service advisors and technicians are great! I rely on their expertise. They are trustworthy and responsive. I will always use Fred Martin service and have for 25 years. More

by JASHLEY007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

July 22, 2021

Dealership Rating
Employee Rating

Everyone was polite, helpful and did a great job.I came in be because my tire was leaking air. They plugged it and I was on my way. They squeeze me in for my appointment. More

by apreese66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

July 21, 2021

Dealership Rating
Employee Rating

Fast, effectively and informative. I was very satisfied with my oil change and car wash. The employees kept me informed about the process going on. More

by ELSIE131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco , Mathew Gorbe, William Monroe, Devon Richardson, John

Jul 22, 2021

Fred Martin Superstore responded

Elise, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

July 21, 2021

Dealership Rating
Employee Rating

I turned to Fred Martin for the recalls, and a radio issue I was having in my vehicle. I spoke with Mike from service who was very kind and extremely helpful. If you have any problems, I highly recommen More

by Pleased customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2021

Fred Martin Superstore responded

We appreciate your business and our team looks forward to serving you again soon! Thank you - Fred Martin Superstore Team

July 21, 2021

Dealership Rating
Employee Rating

Dropped off for 8 am appt didn’t pick up till next day. No work completed. Terrible communication and can’t imagine what took so long to not get anything done More

by jmbinc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jul 23, 2021

Fred Martin Superstore responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

July 21, 2021

Dealership Rating
Employee Rating

Very good service and everyone seems to care about what there doing and want there customers to be satisfied in there work. I'm very satisfied More

by AKGEITGEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco , Mathew Gorbe, William Monroe, Devon Richardson

Jul 22, 2021

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

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