Mike Macedon | Page 16

Fantastic Sales Experience w/ Mike! ! ! ! ! ! I have to applaud Audi Hoffman Estate. My mother and i first met with Mike and Hoffman Estates, we had a stellar experience back the first month of A I have to applaud Audi Hoffman Estate. My mother and i first met with Mike and Hoffman Estates, we had a stellar experience back the first month of August. The next two months, we hit the "pause" button. Upon reengaging with Mike and the dealership, the response could not have been more positive! I will gladly recommend as well as have my mom service her car at the dealership! Thank you Audi + Hoffman Estate! You have a very happy customer! More

by BETH3 Verified Customer Verified Customer

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Excellent all around From the professionalism of my salesperson, Mike Macedon, to the deal that I received, to the knowledgeable and quick service department, I couldn’t b From the professionalism of my salesperson, Mike Macedon, to the deal that I received, to the knowledgeable and quick service department, I couldn’t be happier with Audi Hoffman Estates. If all car dealers followed their lead, the industry would be much better off, and customers wouldn’t prefer a root canal over buying a new car. More

by smh780 Verified Customer Verified Customer

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Inconsistent, overpriced and didn’t complete recall The charge of nearly $800 for a new key was absurd. When I called, they could not find my car to know if it was done. A day later, I got a recall not The charge of nearly $800 for a new key was absurd. When I called, they could not find my car to know if it was done. A day later, I got a recall notice for that car in the mail. Why it wasn’t done while it was there suggests that care wasn’t taken to inspect the car as suggested. Poor attitudes among the service people who pushed me from one person to another. More

by Grove Verified Customer Verified Customer

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New car rattle I brought my new 2018 A5 SB in for a rattle that appears to be connected to the cover in the back. The technician added some felt and we we then went I brought my new 2018 A5 SB in for a rattle that appears to be connected to the cover in the back. The technician added some felt and we we then went for a test drive. During the drive, the rattle was muffled, but still there. Since then, I have driven quite a bit and the rattle is back, just as loud as before. The guy who checked me in and the technicjan were very courteous and I like the video and checklist that was sent to my email, recapping what was done. Unfortunately, the issue wasn’t fixed and I will need to bring the car back for another appointment. More

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No time for a used car customer I had identified 4 used cars from their website that I was interested in test driving and purchasing one of them. Excited they had all 4 I was intere I had identified 4 used cars from their website that I was interested in test driving and purchasing one of them. Excited they had all 4 I was interested in Q7, Q5, Toureq and MDX. After arriving and explaining we were looking to test drive these the front desk salesman told us he wouldn't do that and maybe 1 or 2 he could give us the time for. We were the only customers in the showroom or parking lot and when we drove by an hour later that appeared to still be the case. Why promote used cars on your website if you are not willing to spend time with a customer showing them? Very disappointed in the manner in which we were treated but luckily we were able to find a nice Acura dealer down the street more than happy to help us with a used car to purchase. More

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Problems with car. I came in for window wipers, how to use my cell phone that has always been a problem and help me to know what I was doing wrong.plus my car was clean I came in for window wipers, how to use my cell phone that has always been a problem and help me to know what I was doing wrong.plus my car was clean and every one was very nice. More

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Timely and professional MMI unit in my Q5 froze up and new module had to be put in. Received a video from Mike W. In the service dept. explaining in detail the process. Also MMI unit in my Q5 froze up and new module had to be put in. Received a video from Mike W. In the service dept. explaining in detail the process. Also did a multiple point inspection of everything from tire tread to brake pad life. Also the car was washed when I went to pick it up. More

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Great customer service Great buying experience.. Great customer service.... Only place I will buy future vehicles... Overall a wonderful experience from beginning to end Great buying experience.. Great customer service.... Only place I will buy future vehicles... Overall a wonderful experience from beginning to end.. Always greeted and treated in a professional manner More

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New car purchase The purchase process went smoothly. Everyone was very friendly and helpful. Mike took time with me to go over all the options and explain how everythi The purchase process went smoothly. Everyone was very friendly and helpful. Mike took time with me to go over all the options and explain how everything worked. More

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Great dealership Went in and was thinking it was gonna be another dealership but was way wrong. Very friendly ppl not pushy at all. Mike macedon was my sales guy and h Went in and was thinking it was gonna be another dealership but was way wrong. Very friendly ppl not pushy at all. Mike macedon was my sales guy and he Gave me a great deal on a car without any hassle. Def buy from here again and recommend friends and family here More

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