Daniel Yusko

The sales team was great but my lone service experience was incredibly frustrating and quite possibly the worst dealership experience I’ve had. I pulled up and the doors to service were locked. I began wal was incredibly frustrating and quite possibly the worst dealership experience I’ve had. I pulled up and the doors to service were locked. I began walking around the dealership checking doors and others were similarly locked. Several employees were outside and observed me checking doors and didn’t approach me. As I begin to call the dealership a person that I recognize as the owner’s son pulls up and advises that the person opening the dealership forgot their keys and it will be another 5-10 minutes. Once open I begin working with the service adviser and was told I would need to speak with the finance manager to determined the insurance provider on my tires. The finance manager was great and questioned why he sent me to do this and speaks to the adviser. The manager leaves and I begin working with the adviser who then tells me he is unable to verify my tire warranty claim since it was a Saturday. I was given the option to pay for the tire and request a refund later, or to return the following week for replacement. This made an already frustrating experience much worse since I had called earlier in the week and was advised that tires aren’t repaired and they ordered me a replacement that would be covered under my warranty and then made my appointment for a Saturday. I requested my keys from the adviser and as I waited for my car I went and spoke with the finance manager who resolved the situation by again interjecting with service and replacing my tire on a Saturday. I was sold on the small dealership experience but the big dealership where I’ve purchased a different German brand doesn’t treat their service customers in this manner. More

by Dan G Verified Customer Verified Customer

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I had a mechanical issue that the pre-sale inspection missed and when I brought it to the dealer’s attention, they identified the issue and took responsibility for it. In the end the cost to repair the i missed and when I brought it to the dealer’s attention, they identified the issue and took responsibility for it. In the end the cost to repair the issue was more than the dealer or I was willing to pay so they reversed the sale, gave me all of my money back and wholesaled the car. We both wish the sale would have worked out but I am extremely happy with the way they took responsibility and I gained a lot of confidence in and respect for the company. More

by robertson827p Verified Customer Verified Customer

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Christmas is over and I can finally write a few comments on my experience buying my 2023 Audi. Carlos was absolutely wonderful during our time at your dealership. He was very professional, very knowledgea on my experience buying my 2023 Audi. Carlos was absolutely wonderful during our time at your dealership. He was very professional, very knowledgeable, very willing to answer all of our questions and always very kind. I would recommend him to any of my friends who are interested in looking at an Audi. We had a slight noise coming from the back of the car and Carlos immediately got us an appointment with the service department. They fixed it and were all very nice. Carlos also secured a second key for us at his own expense. He was just so great and added his little touch of humor during our purchasing process. I know we can continue to count on Carlos and your service department for future concerns or services to our Audi. Thank you! More

by Pat Verified Customer Verified Customer

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Audi of Hoffman Estates always does a phenomenal job. Impeccable service from the minute you walk through the door until your car is delivered to you once it’s finished. Impeccable service from the minute you walk through the door until your car is delivered to you once it’s finished. More

by CELESTE3 Verified Customer Verified Customer

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The service department did everything they said and did it in a tlmley fashion very pleased it in a tlmley fashion very pleased More

by DONALDSCRAIG Verified Customer Verified Customer

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Great service. Tim was nice and very helpful as was the cashier. Will be back Tim was nice and very helpful as was the cashier. Will be back More

by SANDRA.ALBU16 Verified Customer Verified Customer

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★★★★★ Had to buy a car from these guys all the way from NJ, and Dan Yusko really came through for me. When I ran into some issues with my purchase, Dan didn't give me the runaround - he just fixed it. from NJ, and Dan Yusko really came through for me. When I ran into some issues with my purchase, Dan didn't give me the runaround - he just fixed it. No drama, no hassle. Super responsive to my texts and actually backed up their reputation with action. Big shoutout to Audi Hoffman and Dan for being straight-up and making things right. Would def recommend. More

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The car I wanted was available and the dealership was prompt and courteous. The entire process of purchasing my vehicle was relatively quick and Robert was informative. prompt and courteous. The entire process of purchasing my vehicle was relatively quick and Robert was informative. More

by MrsPez1315 Verified Customer Verified Customer

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Mike Macedon and his team were outstanding—not only in securing the cars we wanted but also in quickly arranging winter tires and floor mats. Overall, their customer service was exceptional, and we will d securing the cars we wanted but also in quickly arranging winter tires and floor mats. Overall, their customer service was exceptional, and we will definitely return for future company cars! Our only regret is not getting our Audis from them much sooner. Instead, we endured 10 years of inferior service from the Audi dealership up north. More

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Greate service. Timely response and resolved the issue..Thank you for fixing my audi Q5 Timely response and resolved the issue..Thank you for fixing my audi Q5 More

by gvp12 Verified Customer Verified Customer

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