Mike McConkey | Page 2

Scranton Dodge Chrysler Jeep RAM responded

I speak with almost every customer who leaves a review - especially if they are negative. As the owner of the dealership, I strive to correct or learn from our errors. I have reviewed this posting with both my body shop & service department and no one can recall having an issue as you describe. That is why we would like to speak with you. We certainly want to make things right - and will go out of our way to do so when given the opportunity. I understand you have chosen to go elsewhere - as is your right. But our entire team would appreciate the opportunity to discuss and understand what we could have done differently.

Jeepdriver responded

Same speal every time. Failed promises. Poor business that’s being operated here. I’ll go to another dealer with my money. We had two separate vehicles at this garage. Each vehicle was never fixed. Poor poor way to operate business. We make a lot of money and will spend it somewhere else. Poor way you all do business. No pride in this area. Poor poor business.

Scranton Dodge Chrysler Jeep RAM responded

The Diamond Package includes some great benefits. 1 - Engines For Life Protection - Your Engine is warrantied for as long as you own your car. 2 - 6 credits of$39.95 each towards Oil Services. 3 - 4 Free State Inspections 4 - 2 PA Emissions Inspections 5 - 6 Free Service Loaners 6 - Lost Key Return Service 7 - $200 Towing Reimbursement - (Some folks have used this to tow cars from out of town back home.) 8 - An additional $500 Trade-In Value when you trade your car. 9 - Friends & Family Referral Bonus of $150 Points. Every time you refer someone we will credit your account $150. We have many customers who have earned and used over $1,000 just from this feature. 10 - Earn 15% in points for every dollar you spend in service. The points are used as cash down when you trade or purchase a vehicle from any of our 3 stores. Its real savings just for being a loyal customer. To help put the value in perspective - 7 out of 10 customers buy Diamond Elite and 90 % buy it the 2nd and 3rd purchase. I believe that speaks volumes for the true value people just like you experience with Diamond Elite. Let me know if you have any other questions - I really do want to make sure you are happy with our dealership. I am very sorry for the poor communication on our side. I do have one question? Do you have a Diamond Elite Booklet with all the coupons and instructions on how you can earn points? It is a black booklet the size of an envelope titled " Pompey Automotive Group - Diamond Elite Benefits Guide".

Scranton Dodge Chrysler Jeep RAM responded

Hi - I haven't heard back from you in a few days. I know the snow storm goofed everyone's schedule up so I thought I would circle around one more time and check in with you regarding what you'd like us to do. Hope you are well and I look forward to hearing from you.

Scranton Dodge Chrysler Jeep RAM responded

Hello, Thank you for taking the time to post your experience. My name is Matt Pompey, Owner of Scranton Dodge Chrysler Jeep RAM. I have reviewed your paperwork and you signed disclosures itemizing everything before you took delivery. If you would like to review the documents again we will gladly do so in person with you. John Epp & Mike McConkey have reached out to you several times to review these items. My phone system tracks all calls and I have verified that they have made multiple attempts to reach you. We would never sneak any products or extras into a deal - we simply don't do business that way. Please let us know if you would like another set of the disclosures you signed itemizing the products and costs. I am sorry you feel you were deceived but assure you that Scranton Dodge Chrysler Jeep RAM does not practice those types of behaviors. It is precisely why you signed so many documents before taking ownership of your vehicle. Please feel free to reach out to myself or my staff. We want nothing but your complete satisfaction.

Scranton Dodge Chrysler Jeep RAM responded

The booklet would have been part of your paperwork at delivery. They have a serial number assigned to them for our accounting department and service team to validate coverage.. I can cancel the coverage and refund the purchase amount. There is a cancellation letter I will need signed to cancel the coverage that has already been placed onto your vehicle. Just confirm this is what you want me to do and I will take care of it. From what Mike has told me you are good with the GAP coverage? Is this correct? Thanks for conversing with me and I hope that myself and our team can regain your trust. You will still receive a Basic Pompey Rewards Benefit package that will provide you with a $39.95 credit towards your 1st Oil Change with us. I will make sure those details are fully explained to you when we finalize the refund and take care of the paperwork.

Disappointed responded

Thank you for your response. I understand I signed the paperwork. I never imagined that items would be added that were not discussed with me prior. My fault for trusting the salesman and not reading every document. I don't know what number John Epp & Mike McConkey were calling, but I can assure you that I received one, only one, phone call from Mike on Thursday, November 1 at 1:07pm. He left a voicemail in which I returned. I did ask Frank when signing the documents why $450 was listed for the Diamond package and he stated "I have to mark some figure down". It is what it is at this point.

Disappointed responded

Can you tell me what the diamond package is? Just oil changes?

Disappointed responded

So it is 6 oil changes, not lifetime. Interesting. We did not receive anything about it. Where would we get the booklet? Is there a way this can be removed and I get my money back. I would not have chosen this package if presented. I appreciate your responses and getting back to me.

Scranton Dodge Chrysler Jeep RAM responded

Hi Mr. Grant, Thanks for the additional information. Rich did say that you were a straight up guy! I would love to speak with you to make sure you are ok with the purchase and service afterwards. I see you live close by and I would hate if you felt like you couldn't service with us. We do service a lot of Jeeps, Challengers, and many other vehicles that are modified. I am surprised to hear that we would not inspect your Cobalt. That is not protocol and I am looking into why this happened. Like I said - I would love the opportunity to talk with you. I am out of the office Thursday, but am available all day Friday. How does you schedule look for a call or meeting? If not Friday any day next week will work too. I look forward to your reply. Matt Pompey 570-344-1261 Ext 1312. (It will also ring my cell phone)

beyedup responded

Thank you for your response Mr. Pompey. It's a pleasure to discuss this with the owner directly. I do understand that you need to make money on the cars and that's why you're in this business. But as far as views on the website of these vehicles, the Cobalt SS is by far from stock. It has an aftermarket tune and performance parts not listed. This car hit the dyno at almost 309 wheel horsepower and 405 foot pounds of torque to the flywheel. Not bad for a little 2.0l 4 cylinder engine. The exhaust is a full legal racing exhaust. It's a full 3" downpipe with high flow cat and has a high flow resonator with muffler delete. It is from ZZP, a well known performance mod company. The Cobalt shouldn't have any issue with passing a Pa. inspection. Shocks, brakes and exhaust were all just redone. Tires are very good still as well. I found your service department wouldn't even try the inspection though. That's odd. The vehicle was never neglected and to hear that they wouldn't even try an inspection was hard to understand and hear. But, it's your service department and vehicle. Should this concern me if I were to modify this brand new vehicle that I just bought from you? Would any modifications to the new vehicle force your service department to not look at my vehicle? There are many modifications that can be done to this new vehicle that will not void any warranty. I have already looked into certain things that wouldn't void warranty. But seeing how the service department is already with the Cobalt doesn't make me feel better about returning to your dealership for future service. Now the JGC on the other hand was on your site for weeks already without a current vehicle pic. That didn't do the vehicle any justice at all. Being that that also is very far from stock and well modded. At least there were most of the modifications listed in the description with the stock image up. But without seeing it, it didn't help in any as far as views or inquiries. I wouldn't mind speaking or meeting with you if need be. I'm a pretty "down to Earth" person. Thank you for your time.

beyedup responded

Sorry for delay in response Mr. Pompey. I've had a death in the family and the past few days have been hectic. I do appreciate the conversations. I currently work Monday-Friday during the days. I'm not sure if you're in the office on Satudays at all. Otherwise, we'll have to stick to speaking over the phone. I'm glad to hear that you will look into the Cobalt issue. I will hopefully have the new vehicle that was purchased from your dealership serviced there as well. And Rich was an excellent salesman! No complaints at all about how he handled the sale. Also, I have been directing people to your site/ dealership asking about my traded vehicles. I know, it's not my job or duty. But, I'd like to see them sell too. I know they were well taken care of and would make someone happy as well.