Mike Murdock | Page 8

I experenced GREAT customer service, honest and clear communication, and I definitely will return in the future!! communication, and I definitely will return in the future!! More

by SPUD0804 Verified Customer Verified Customer

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Was looking for a vehicle for my daughter and saw an Alfa Romeo listed at Bozard . I submitted a lead and was contacted by a salesman Mike Murdock, who said the vehicle had just come in and was going th Alfa Romeo listed at Bozard . I submitted a lead and was contacted by a salesman Mike Murdock, who said the vehicle had just come in and was going through service and that he would send me a video when it came out. This was on 12/01/24. . I didn’t hear back at all until 12/05/ telling me it was still going through service and should be completed today or tomorrow. On 12/07 Saturday he emailed me saying it was still going through service . I told him I was going to try and make it up there Sunday afternoon ( I live about an hour away). He emailed back advising he would be off but to see his partner Jesse James . I got an email then from Jesse James wanting my phone number and if I was still coming to see the Alfa Romeo. ( this was on Sunday ) I said yes should be there after 3 pm. I get to the Lincoln section and walked in the showroom. Couldn’t find anyone to greet or help us , after a few laps through the showroom I went to a salesperson or someone who was in one of the offices staring at his phone , and asked if he could help us, and page Jesse James. He did and we met the salesman Jesse James who said I have no idea where the vehicle is, so we walked the entire lot looking ( it’s a large dealership) never could find the vehicle, so the salesman goes let me go check the key machine, he then comes back outside to my wife and I and goes I’m sorry it came out of service this morning .and was sold . So hey things happen, I figured I would hear from the original salesman Mike atleast explaining what happened but nothing. I have no problem it sold but the lack of communication is pathetic. Why make people drive and hour , not have the car ready ( when they have advised they are coming up) not even know where the car is, etc. so I was emailed to confirm I was coming up there to look at a vehicle that they had already sold ? Very frustrating situation. More

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Mike and the Bozard team are a class act. They walked my wife and I thru the choices on the Lincoln Aviators. We purchased the Aviator Premier with the Jet pack and could not be happier. T They walked my wife and I thru the choices on the Lincoln Aviators. We purchased the Aviator Premier with the Jet pack and could not be happier. Thank you to Mike, Donald and the Bozard team. More

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We have always had great experiences with Bozard Ford Lincoln. The sales staff has never been pushy and are knowledgeable about the vehicles they sell. Lincoln. The sales staff has never been pushy and are knowledgeable about the vehicles they sell. More

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Mike Murdock is an excellent salesperson. He made the buying process transparent, easy and stress free. Fair pricing and trade in for our vehicle. We would definitely purchase another vehi He made the buying process transparent, easy and stress free. Fair pricing and trade in for our vehicle. We would definitely purchase another vehicle from Bozard. We also appreciate all of Mason’s help as well! More

by cesocket Verified Customer Verified Customer

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Bozard Ford Lincoln is clean and very updated with computer making signing easier. Mike Murdock did great job communicating with us, deaf couple. He has patience taking time and write down when its ne computer making signing easier. Mike Murdock did great job communicating with us, deaf couple. He has patience taking time and write down when its needed. Bob Caruso did great job with Mike. More

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Mike created the best car buying experience I have ever had! He went above and beyond to get the car to the dealership for me in a short period of time. He answered every question I had and followed up whe had! He went above and beyond to get the car to the dealership for me in a short period of time. He answered every question I had and followed up when he said would. Will definitely refer all my friends and family! Thank you! More

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The whole experience from start to finish was wonderful ! We got a great car and an even better deal! We got a great car and an even better deal! More

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I have never been treat so nicely at an automobile dealership. Every one was so nice and so very helpful. Everything and eveyone were first class and the followup has been amazinfly good. dealership. Every one was so nice and so very helpful. Everything and eveyone were first class and the followup has been amazinfly good. More

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Great customer service, my sales man Mike Murdock at Bozard Lincoln. St. Augustine Fl. Went above and beyond to help me find the car of my dreams. He was very helpful answering all my questions. I cann Bozard Lincoln. St. Augustine Fl. Went above and beyond to help me find the car of my dreams. He was very helpful answering all my questions. I cannot say I could have had a better experience. The delivery person Chris Brown went through all the features and was very easy to understand. I would definitely recommend you dealer ship Mike and Chris were awesome!!! More

by hardwick.jeff Verified Customer Verified Customer

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