Mike Pahlas | Page 22

Had a horrible service experience. We brought our 2021 car in for the first service and the next morning had a puddle of oil under the car. Called service and they made excuses that it was leaking because car in for the first service and the next morning had a puddle of oil under the car. Called service and they made excuses that it was leaking because it was a new car and the drain plug probably was not right. Service manager Mike explained it was a bad nylon washer, but the drain plug does not even have a nylon washer!. No one would take responsibility for the mistake of not tightening the drain plug correctly. I understand that mistakes happen, but not owning up to it is unacceptable. More

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I was extremely happy with your service at Columbia Ford. Your appointment team was very flexible and professional in scheduling the appointment, parts had all the parts in stock!!! And we were pleased with Your appointment team was very flexible and professional in scheduling the appointment, parts had all the parts in stock!!! And we were pleased with the actual service. More

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Columbia ford does a good job in the shop however ripped me off. I paid then a week later Columbia ford withdrew money from my account a second time for the same service. Taking from someones account withou me off. I paid then a week later Columbia ford withdrew money from my account a second time for the same service. Taking from someones account without permission is considered fraud and should be handled as such. Just to be clear, the people you are making me rate are not all the people i worked with in service. Also I’ve only worked with one of the sales people shown. More

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Columbia Ford is always clean and the staff is very friendly. I would come here before any other place to have my car maintained. The service area is like sitting in your living room. friendly. I would come here before any other place to have my car maintained. The service area is like sitting in your living room. More

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Great professional service... I want to buy my next car through Columbia but right now I Am not quite ready to purchase a new vehicle through Columbia but right now I Am not quite ready to purchase a new vehicle More

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This service center is outstanding especially their attention to detail. I have never had reason to complain. the fact they have a restaurant right on the premises is an added bargain. attention to detail. I have never had reason to complain. the fact they have a restaurant right on the premises is an added bargain. More

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The service from this dealership continues to excel. They got us in quickly and even provided a ride home while they completed the service. The service shuttle was clean and all Covid-19 required saftey step got us in quickly and even provided a ride home while they completed the service. The service shuttle was clean and all Covid-19 required saftey steps had been taken. More

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It's always a pleasure to do business with this dealer. John Senick has always done a great job with my purchases. Mike the service manager and his staff are really professional and always happy I brought John Senick has always done a great job with my purchases. Mike the service manager and his staff are really professional and always happy I brought my trucks there for repairs! Thanks Tom More

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Service Manager was great to work with. Unfortunately Ford still has not been able to figure out why more door keeps freezing causing the door not to shut. Service staff at Columbia has been fantastic t Ford still has not been able to figure out why more door keeps freezing causing the door not to shut. Service staff at Columbia has been fantastic trying to help just wish Ford could come up with a solution. More

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First time coming in for service on my new car that was purchased at dealership. Everyone was friendly, professional, service was great. Thank you for your assistance. purchased at dealership. Everyone was friendly, professional, service was great. Thank you for your assistance. More

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