Mike Pocci | Page 39

Salesperson went beyond helpful I recently purchased a car from O’Daniel and my salesman Michael Pocci was more than helpful. He covered all of my questions about the car and even a I recently purchased a car from O’Daniel and my salesman Michael Pocci was more than helpful. He covered all of my questions about the car and even added some information I didn’t know. All of the paperwork was ready and he even washed the car before I picked it up. He made the buying experience so painless and easy, I will be back to see him the next time I need a car or anyone in my family. More

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Thank you! Mike was easy to work with and very helpful in finding me what I was looking for! He was very patient with me and was ready to assist when I finally m Mike was easy to work with and very helpful in finding me what I was looking for! He was very patient with me and was ready to assist when I finally made my mind up on what I wanted to buy. More

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Great place to purchase a vehicle We bought my wife a used car there that we were very happy with. Unfortunately, my car had to be replaced only three weeks later later and our first We bought my wife a used car there that we were very happy with. Unfortunately, my car had to be replaced only three weeks later later and our first and only thought was to go back to O’Daniel because of the great service we got. Highly recommend!! More

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A great experience! Buying a car can be very intimidating. It was bittersweet to me because it’s such a big purchase. Mike Pocci took care of me and he made it so easy. H Buying a car can be very intimidating. It was bittersweet to me because it’s such a big purchase. Mike Pocci took care of me and he made it so easy. He wasn’t pushy at all. In fact he kept making sure this was exactly what I wanted to do. Mike and odaniel made this process very calming. Thank you! More

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Excellent experience!!!! Starting from my online search for a used truck I received an immediate response from Mike Pocci At O’Daniel Ford. He was very nice, honest and easy t Starting from my online search for a used truck I received an immediate response from Mike Pocci At O’Daniel Ford. He was very nice, honest and easy to work with from start to finish. Mike made my buying experience feel as if he was working for me and he gave me exactly what I wanted. I will definitely recommend using Mike in the future and sending customers his way. Thank you for an awesome experience. More

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Smooth and friendly Everyone at O’Daniel was super helpful and pleasant. Mike Pocci our salesman went out of his way to ensure we got the right car and the best financin Everyone at O’Daniel was super helpful and pleasant. Mike Pocci our salesman went out of his way to ensure we got the right car and the best financing possible. Actually two months later, we ended up buying another car from Mike and O’Daniel More

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Always a wonderful experience Everyone I deal with at O’Daniels in New Haven, IN are wonderful people. I’ve purchased 3 vehicles from this location and, I won’t go anywhere else. Everyone I deal with at O’Daniels in New Haven, IN are wonderful people. I’ve purchased 3 vehicles from this location and, I won’t go anywhere else. From the sale to the service side of things, we cannot think of better people to work with. Thanks for all you guys do for me and my family. More

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Great customer service Mike Pocci is not just a salesman out to make a sale, he is a customer oriented person who listens to what a customer is looking for. We originally Mike Pocci is not just a salesman out to make a sale, he is a customer oriented person who listens to what a customer is looking for. We originally emailed about a different vehicle which was sold. Mike asked what specifically we were looking for and within a few minutes he emailed us a couple of different listings that were exactly what we were looking for. He kept in contact with us daily until we were able to make it in to look at them. Needless to say the Jeep was exactly what we wanted and we bought it without any pressure sale from Mike. We have already recommended Mike Pocci to two other people. Thank you Mike. More

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Mike actually listened to me! Started looking for a used, proper SUV, with actual Utility, in September. I truly think I visited all the dealership companies in FW, though not ever Started looking for a used, proper SUV, with actual Utility, in September. I truly think I visited all the dealership companies in FW, though not every lot. Hit several “corner” lots, too, if you know what I mean. Spoke with Mike at O’daniel, told him my budget and what I needed in towing capacity, and asked him not to blow up my phone with vehicles that didn’t meet my criteria. In the months since speaking with Mike, I expanded my search into Michigan, Ohio, and Illinois. Even drove to Cincinnati to drive an SUV. What a waste of time... told the salesman I had two deal-breakers: rust and torn seats. Oh, it’s beautiful, he told me. Opened the door and saw two tears on the passenger seat headrest. Can we show you something else? We have pickups in your price range! That’s indicative of my car shopping experience over the past few months. That, and repeated calls for me to look at Family Trucksters with no towing capacity. But, not Mike. Not O’Daniel in New Haven. Mike respected me enough not to call me. Even when he had the Expedition I ended up purchasing, on his lot. Let me explain. I was looking online, and found something interesting in Ohio. I went to an auto website to research it, and an ad for O’Daniel popped up with the Expedition I eventually bought from Mike. It was beyond my budget, but it was sooo beautiful. When I stopped to look at it, he explained he hadn’t phoned me about it because I had been clear about what I wanted to spend. I really appreciated that. Even though it was well beyond what I wanted to spend, and he knew I probably wouldn’t buy it, he let me drive it so I could familiarize myself with the Ford Expedition. Well, by now, you know how that turned out. We came to an agreement within a week, and I couldn’t be happier with the purchase. It’s been over a month now, and I’m still happy. I met Mr. O’Daniel one day at the dealership, and he seemed like a good guy. Had a long conversation with him, and never felt like he was trying to “sell” me. In fact, we hardly talked about my purchase. We just talked. There are two kinds of car salesmen out there. The first is the type we joke and complain about — the people who want to sqeeze as much out of you as they can get, and anything on their lot that catches your eye is “perfect for you.” The other type is the person who takes joy in bucking that stereotype, and matching customers with the vehicle that’s right for them. Mike’s that second type of salesman. He was going to let me walk away instead of showing me another Expedition on his lot that, while in the budget I gave him, wasn’t really what I was looking for. Oh, it was pretty, too, but a little older and higher miles than I wanted. Not as well equipped, either. He was willing to let me walk away. Again. No pressure, no “better act now” mess. (I actually had a sales manager at an un-named car store try to talk me into a rusty Armada because he said I wouldn’t find what I was looking for, and “a bird in the hand is worth two in the bush.” Yeah, he actually said that.) Of course, as they say, “your mileage may vary.” Caveat emptor. Close cover before striking. But, I spent considerable time on this review for a reason. I believe in spreading the word about people who seem to be doing business right. This is the second biggest purchase I’ve ever made, after my house. And, honestly, buying my Expedition from Mike was way more enjoyable. Oh, and don’t automatically veto the warranty when they offer it — I essentially have a new car warranty on my four year-old Expedition! More

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Great Everything went very well. Mike was great to work with. He was able to provide good direction in what we wanted to best fit our needs. All my concern Everything went very well. Mike was great to work with. He was able to provide good direction in what we wanted to best fit our needs. All my concerns were addressed in a timely manner. The dealership also threw in a few extras at cost to help with the transition to a newer vehicle. More

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