Mike Pocci | Page 39

Always a wonderful experience Everyone I deal with at O’Daniels in New Haven, IN are wonderful people. I’ve purchased 3 vehicles from this location and, I won’t go anywhere else. Everyone I deal with at O’Daniels in New Haven, IN are wonderful people. I’ve purchased 3 vehicles from this location and, I won’t go anywhere else. From the sale to the service side of things, we cannot think of better people to work with. Thanks for all you guys do for me and my family. More

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Great customer service Mike Pocci is not just a salesman out to make a sale, he is a customer oriented person who listens to what a customer is looking for. We originally Mike Pocci is not just a salesman out to make a sale, he is a customer oriented person who listens to what a customer is looking for. We originally emailed about a different vehicle which was sold. Mike asked what specifically we were looking for and within a few minutes he emailed us a couple of different listings that were exactly what we were looking for. He kept in contact with us daily until we were able to make it in to look at them. Needless to say the Jeep was exactly what we wanted and we bought it without any pressure sale from Mike. We have already recommended Mike Pocci to two other people. Thank you Mike. More

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Mike actually listened to me! Started looking for a used, proper SUV, with actual Utility, in September. I truly think I visited all the dealership companies in FW, though not ever Started looking for a used, proper SUV, with actual Utility, in September. I truly think I visited all the dealership companies in FW, though not every lot. Hit several “corner” lots, too, if you know what I mean. Spoke with Mike at O’daniel, told him my budget and what I needed in towing capacity, and asked him not to blow up my phone with vehicles that didn’t meet my criteria. In the months since speaking with Mike, I expanded my search into Michigan, Ohio, and Illinois. Even drove to Cincinnati to drive an SUV. What a waste of time... told the salesman I had two deal-breakers: rust and torn seats. Oh, it’s beautiful, he told me. Opened the door and saw two tears on the passenger seat headrest. Can we show you something else? We have pickups in your price range! That’s indicative of my car shopping experience over the past few months. That, and repeated calls for me to look at Family Trucksters with no towing capacity. But, not Mike. Not O’Daniel in New Haven. Mike respected me enough not to call me. Even when he had the Expedition I ended up purchasing, on his lot. Let me explain. I was looking online, and found something interesting in Ohio. I went to an auto website to research it, and an ad for O’Daniel popped up with the Expedition I eventually bought from Mike. It was beyond my budget, but it was sooo beautiful. When I stopped to look at it, he explained he hadn’t phoned me about it because I had been clear about what I wanted to spend. I really appreciated that. Even though it was well beyond what I wanted to spend, and he knew I probably wouldn’t buy it, he let me drive it so I could familiarize myself with the Ford Expedition. Well, by now, you know how that turned out. We came to an agreement within a week, and I couldn’t be happier with the purchase. It’s been over a month now, and I’m still happy. I met Mr. O’Daniel one day at the dealership, and he seemed like a good guy. Had a long conversation with him, and never felt like he was trying to “sell” me. In fact, we hardly talked about my purchase. We just talked. There are two kinds of car salesmen out there. The first is the type we joke and complain about — the people who want to sqeeze as much out of you as they can get, and anything on their lot that catches your eye is “perfect for you.” The other type is the person who takes joy in bucking that stereotype, and matching customers with the vehicle that’s right for them. Mike’s that second type of salesman. He was going to let me walk away instead of showing me another Expedition on his lot that, while in the budget I gave him, wasn’t really what I was looking for. Oh, it was pretty, too, but a little older and higher miles than I wanted. Not as well equipped, either. He was willing to let me walk away. Again. No pressure, no “better act now” mess. (I actually had a sales manager at an un-named car store try to talk me into a rusty Armada because he said I wouldn’t find what I was looking for, and “a bird in the hand is worth two in the bush.” Yeah, he actually said that.) Of course, as they say, “your mileage may vary.” Caveat emptor. Close cover before striking. But, I spent considerable time on this review for a reason. I believe in spreading the word about people who seem to be doing business right. This is the second biggest purchase I’ve ever made, after my house. And, honestly, buying my Expedition from Mike was way more enjoyable. Oh, and don’t automatically veto the warranty when they offer it — I essentially have a new car warranty on my four year-old Expedition! More

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Great Everything went very well. Mike was great to work with. He was able to provide good direction in what we wanted to best fit our needs. All my concern Everything went very well. Mike was great to work with. He was able to provide good direction in what we wanted to best fit our needs. All my concerns were addressed in a timely manner. The dealership also threw in a few extras at cost to help with the transition to a newer vehicle. More

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Very satisfied customer My salesman Mike Pocci was a pleasure to work with. He listened to my needs and wants. He fit me into a F150 that is truly a perfect match. His follow My salesman Mike Pocci was a pleasure to work with. He listened to my needs and wants. He fit me into a F150 that is truly a perfect match. His follow up was second to none. Although not everything was perfect, they actively worked to make things right. I look forward to many years of relationship business with O'Daniel Ford in New Haven. More

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Great experience Mike Pocci sold me my last vehicle and I made sure when I was looking to replace it, he was the first one to call. Next time my husband and I are in t Mike Pocci sold me my last vehicle and I made sure when I was looking to replace it, he was the first one to call. Next time my husband and I are in the market for a new vehicle or if any family/friends are, we will make sure to reccomend him. This was a great buying experience just as last time, thank you. More

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Great experience Very friendly staff. No pressure salesman. I came out with the exact car I was looking for at the price that I could afford. They made it easy & painl Very friendly staff. No pressure salesman. I came out with the exact car I was looking for at the price that I could afford. They made it easy & painless. They're cars are very reasonably priced. I would recommend them to anyone. More

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Amazing easy Mike Pocci was very kind and non judgemental. He was knowledgeable and helped get me the suv I wanted in not an easy financial situation. I'm grateful Mike Pocci was very kind and non judgemental. He was knowledgeable and helped get me the suv I wanted in not an easy financial situation. I'm grateful for his help. He cared which is a natural trait of his and not one that is fake to make a sale. He made sure I knew how to work controls in my vehicle and felt comfortable in my SUV. I will recommend him to friends and family. More

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Buying suv experience. Buying a used suv for my wife was a very nice experience with our salesman Mike P. very relaxed and very informative I was approved by my bank before Buying a used suv for my wife was a very nice experience with our salesman Mike P. very relaxed and very informative I was approved by my bank before going to look for the vehicle and they were able to even get me a better interest rate through the same bank that I was already approved for. More

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Great experience I had been occasionally looking for a particular style of car for about a year. I searched my local dealerships initially without success. I began l I had been occasionally looking for a particular style of car for about a year. I searched my local dealerships initially without success. I began looking on-line, kind of a scary thought! After a few tries, I began seeing a couple of automobiles in the style I wanted. I responded to an ad from ODaniel Ford to confirm details of the auto. We drove about 70 miles to this dealership. Phoenix met us outdoors when we drove up, brought the vehicle around to us and later we bought it. Phoenix and the entire staff were smiling and seemed to be enjoying their workday. He was informative and knowledgeable of the vehicle data, showed us paperwork regarding this vehicle. I read a folder with recent reviews of the dealership and Phoenix. The entire process was easy and pleasant. I enjoy my new vehicle and so glad we made the journey to New Haven. Good job Phoenix. More

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