Mike Pocci | Page 40

Outstanding Customer Service My wife and I recently needed to purchase a new minivan for our family. Honestly, we weren’t looking forward to it - we were overwhelmed and a bit str My wife and I recently needed to purchase a new minivan for our family. Honestly, we weren’t looking forward to it - we were overwhelmed and a bit stressed... and the timing for our family budget was rough. We had heard great things about the New Haven O’Daniel Ford, so we decided to at least try to talk to someone. My sister recommended Mike Pocci, and she was 100% accurate. Mike was genuine, kind, and very knowledgeable. He did not try to get us in a more expensive car. He stayed in our budget. He kept in contact with us through text and calls the next free days before we officially signed. We also worked with Ryan Keebler and Mike Everton, and we couldn’t have been more impressed. Everyone was upfront and honest. They all communicated with us throughout the process. This team made this potentially stressful situation easy and even enjoyable! We will 100% return to Mike, Ryan, & Mike when we need a vehicle again, and we will refer them to ANYONE! Thanks, O’Daniel Ford! PS. And they have a GREAT selection — we LOVE our new minivan!!! More

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Amazing Customer Service! Wow! What a great experience!!! We worked with Mike Pocci, Ryan Keebler, & business manager Mike Everson... and they were a fantastic team! They were Wow! What a great experience!!! We worked with Mike Pocci, Ryan Keebler, & business manager Mike Everson... and they were a fantastic team! They were respectful and did not pressure us in any way. They helped answer all of our questions (even when I still did not understand remote keyless start after the 2nd explanation, lol!). They were knowledgeable, shopped around to get us the best rate, and were extremely genuine. We will definitely return to buy vehicles with this stellar team! More

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5 stars Very easy going place. Mike was so nice and did an awesome job for us Over an hour drive to the dealership and it was worth it. Relatively fast proc Very easy going place. Mike was so nice and did an awesome job for us Over an hour drive to the dealership and it was worth it. Relatively fast process too. More

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Great customer service Mike Pocci did a great job showing me all the features of my vehicle. His customer service was top notch and he was able to juggle multiple customers Mike Pocci did a great job showing me all the features of my vehicle. His customer service was top notch and he was able to juggle multiple customers on a very busy day. He was low pressure and really easy to work with. More

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Excellent Service I stopped in on a Friday 7 minutes before closing time after 2 prior hours of test driving at other dealerships. I felt bad because it was closing ti I stopped in on a Friday 7 minutes before closing time after 2 prior hours of test driving at other dealerships. I felt bad because it was closing time, but I really wanted to see this car. Mike welcomed me in. He did not rush me. Instead of asking me to come back the next day, he offered to let me keep the car overnight. In addition to that he gave me his cell number and email address and answered all my additional inquiries that Friday and next Saturday morning before I returned to the dealership. Needless to say, I bought the car the next day. That was no easy process either. Brent, the finance manger, took his time. He answered all of my questions. He made sure I understood everything. He gave me time to weigh my options and even through in a couple bonuses. He was EXTREMELY patient with me. Before I left Mike allowed time for me to ask any questions about my new vehicle. He showed me how to sync my phone. To top it all off I left with a full take of gas. More

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Family Van Mike Pocci helped me find the vehicle to fit my growing family. When my wife and I found out we were expecting our 3rd child, we knew we needed someth Mike Pocci helped me find the vehicle to fit my growing family. When my wife and I found out we were expecting our 3rd child, we knew we needed something with third row seating. Mike took the time to show us the options in our price range and made sure we were satisfied with our choice. Mike and his team were friendly, knowledgeable, and didn’t pressure us like other dealerships have in the past. I will definitely go back to O’Daniel for my next vehicle. More

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Always looking to meet our needs We’ve bought multiple vehicles from Mike and every time he’s gone above and beyond. He shows us what we’re looking for, gives us ideas of other option We’ve bought multiple vehicles from Mike and every time he’s gone above and beyond. He shows us what we’re looking for, gives us ideas of other options we might like, and has never made us feel pressured or played games with. Mike has earned our business as well as our trust many times over. More

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Great customer service and overall a great buying experience I found the vehicle that I was interested in buying online and when I reached out to O'Daniel Ford to inquire about it, Mike was very fast to contact I found the vehicle that I was interested in buying online and when I reached out to O'Daniel Ford to inquire about it, Mike was very fast to contact me and provide all of the information that I wanted. After test driving the vehicle, Mike was very thorough when going over our options and answering any questions we had. The sales manager, Ryan was also helpful and friendly. Overall, my husband and I had a great experience with O'Daniel and would highly recommend working with Mike and Ryan! More

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Satisfied I was satisfied with how fast the whole process was and they even made accommodations to my specific situation. This is my second used vehicle I have I was satisfied with how fast the whole process was and they even made accommodations to my specific situation. This is my second used vehicle I have purchased through Odaniel Ford...no complaints so far! More

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GREAT EXPERIENCE From the minute we arrived, nothing but spectacular customer service. Wouldn't hesitate to purchase another vehicle from this dealership. Highly rec From the minute we arrived, nothing but spectacular customer service. Wouldn't hesitate to purchase another vehicle from this dealership. Highly recommended. Talk to Mike Pocci! More

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