Mike Rios

Mike Rios, our service writer has been very attentive while our INFINITI has been serviced for a difficult and allusive computer module issue. He and the technicians ran it down to ground and fixed the while our INFINITI has been serviced for a difficult and allusive computer module issue. He and the technicians ran it down to ground and fixed the problem. More

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I have been getting my QX serviced here for a few years and I have been pleased with the customer service and staff every visit. and I have been pleased with the customer service and staff every visit. More

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Service Manager Mike Rios: Professional, quick response, detailed oriented and personal, paid attention to key concerning points. The dealer takes pride in cleanliness. detailed oriented and personal, paid attention to key concerning points. The dealer takes pride in cleanliness. More

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Mike Rios helped me with this somewhat complicated repair. He made everything clear, kept me informed, and made everything run smoothly and surely. Mike did an absolutely outstanding job in all ways. repair. He made everything clear, kept me informed, and made everything run smoothly and surely. Mike did an absolutely outstanding job in all ways. I am completely satisfied and extremely pleased. More

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Toby is a great advisor and regained my trust in this dealerships service department again. dealerships service department again. More

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The maintenance supervisor Mike Rios is always so warm and supportive! He does the utmost to enlighten the word “service” for the customer! It’s like he knows exactly how a loyal Infiniti customer shou and supportive! He does the utmost to enlighten the word “service” for the customer! It’s like he knows exactly how a loyal Infiniti customer should be taken care of! My kids love the treats as well! They appreciate the kid chair in the service waiting area! More

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Took my QX60 in for a fix only the dealer could do. They found another issue and I was told about an hour before closing. I was not given a time line for when it would be available. When I called on Sa They found another issue and I was told about an hour before closing. I was not given a time line for when it would be available. When I called on Saturday I was told I should have known it wouldn't be ready before Monday. After picking up my car, I noticed there was a crack (circular) about the size of a silver dollar, on the drivers side. When I contacted the dealership I was told they weren't responsible. I have left 2 messages for the repair department manager and have heard nothing. After dealing with this dealership, I don't ever want to buy another Infiniti! More

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Always responsive to any issues with car and Mike Rios always goes above and beyond to provide great customer service! always goes above and beyond to provide great customer service! More

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Coulter Infiniti takes great care of the customers by keeping the employees that make us happy! Oops.... I just gave away their secret to success! Mike Rios Mary Ann Sylvia Henry S Matt G Just to keeping the employees that make us happy! Oops.... I just gave away their secret to success! Mike Rios Mary Ann Sylvia Henry S Matt G Just to mention a few top people! More

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We had a "check engine" light come on and called Coulter right away. They were able to get it in the next day and assessed it that afternoon. Mike Rios from their service dept stepped me through everything right away. They were able to get it in the next day and assessed it that afternoon. Mike Rios from their service dept stepped me through everything needed to fix our 2017 QX80. He was very accommodating and they set me up with a loaner while it was being repaired. Mike was great to work with. Thank you. More

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