Mike Rivera

Came in for 7500 mile service same tire repair. Tire was unrepairable replacement was ordered. Service dept keep me notified through the whole process, everything went very smooth. Tire was unrepairable replacement was ordered. Service dept keep me notified through the whole process, everything went very smooth. More

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I brought my truck in to diagnose and fix a rattling noise from the rear. It sounded like it was coming from the heat shield. The service technician later called to say it was ready, noting they had als noise from the rear. It sounded like it was coming from the heat shield. The service technician later called to say it was ready, noting they had also fixed leaking axles and assuring me the “metal-to-metal” noise was gone. Within an hour of picking it up, the exact same rattling noise came back. The issue was not fixed, despite being told it was. Very disappointing experience and a clear lack of proper diagnosis. I wasted my time and now have to schedule another visit, but it will not be here. For a dealership service, I expected better attention to detail. I would not recommend this service department. They also quoted over $1,000 to replace spark plugs and wires, which I declined. More

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I have no issue with the Service Dept. , all of the people there are professional. However they recently raised their prices. How can you charge $120 for an oil change, and that is without , all of the people there are professional. However they recently raised their prices. How can you charge $120 for an oil change, and that is without a tire rotation. I had a $20 coupon from GM towards an oil change. I was told it would cost more if I used the coupon, which made no sense. They now charge a fee if you use a credit card, which they never did before. I'll have to rethink going back there for service. I've leased at least six cars from there. There is new ownership at this dealership, which might explain the increase in prices. Not the same dealership any more. More

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For service specifically, service is always accommodating. Service communicates well while car is in for service. accommodating. Service communicates well while car is in for service. More

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Robert Desimone is aces! So is Steve and Mike in the service department. Always professional and knowledgable. So is Steve and Mike in the service department. Always professional and knowledgable. More

by Bob Colaneri Verified Customer Verified Customer

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Came in for an oil change and 30000 mile service. Details and cost of service were very well explained. Went above usual service to clean out unusual amount of debris in engine area. Details and cost of service were very well explained. Went above usual service to clean out unusual amount of debris in engine area. More

by PLSGRNJ Verified Customer Verified Customer

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Did what they said they would do. On time. Dropped it off and picked it up at the end of the day. On time. Dropped it off and picked it up at the end of the day. More

by RUSSBUEHLER Verified Customer Verified Customer

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We always have a good experience at Hawthorne Chevrolet service. Very honest and dependable. Highly recommend. service. Very honest and dependable. Highly recommend. More

by MKATEC123 Verified Customer Verified Customer

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My family has purchased several new vehicles from Hawthorne Chevrolet in the years past and have always had the vehicles serviced at the dealership. My initial service writer was STEVE KOCHAN, who is Hawthorne Chevrolet in the years past and have always had the vehicles serviced at the dealership. My initial service writer was STEVE KOCHAN, who is now the service manager at the dealership. Steve was always on the top of his game with good advice pertaining to my vehicle service. Upon Steve becoming the service manager, I have used Mike Rivera as my service writer. Mike has followed in Steve’s footsteps and assisted me with all my service needs . The service department is essential to making the dealership what it is today. Any dealership can sell vehicles. The service department is the key to having your vehicle running properly!!!! More

by PAPABEAR Verified Customer Verified Customer

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I've probably leased at least 6 vehicles from here, possibly more. For the most part a good experience. possibly more. For the most part a good experience. More

by skynard45 Verified Customer Verified Customer

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