Mike Rodgers
Mike Rodgers at Truck City Ford

Mike Rodgers | Page 7

Service Manager

Truck City Ford

15301 I-35
Buda, TX 78610

Contact Me
5.0
313 Reviews

Dealership Experience

11 yrs, 3 mos

5.0

313 Reviews

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313 Reviews of Mike Rodgers

July 20, 2023

Dealership Rating
Employee Rating

We have been buying cars and trucks from Truck City Ford since 1999. Eddie Haddad always works with us so we get what we want at a fair price. Mike Rodgers has turned the Service department around since he More

by BILLRICHARDS66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Lewis , Eddie Haddad

Jul 21, 2023

Truck City Ford responded

We appreciate your time and your business. We use the reviews we receive as balane against our processes, etc. We are committed to providing excellent customer service in a timely, professional and transparent transaction. Eddie Haddad, Mike Rodgers and Nathaniel Lewis tie it all together with a bow for you. We sincerely appreciate the recommendation, and are here for any future needs you may have.

July 19, 2023

Dealership Rating
Employee Rating

Truck City Ford is not only good for buying a car bpossibly even better for the service department. Their organization is just better organized and customer oriented than anywhere else I have ever do More

by CONNIEROBERTSON66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Sanchez

Jul 20, 2023

Truck City Ford responded

Thanks for providing feedback on your recent Truck City Service team. A review is a tool we use to ensure we are doing the right things and providing excellent customer service, Our goal is to have transparency between the departments so as to avoid confusion and mistakes. Your business is important to us, and we look forward to an opportunity in the future to serve you again.

July 17, 2023

Dealership Rating
Employee Rating

Easy and simple, the staff was professional and very helpful. Got everything done in a timely manner More

by SETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel

Jul 17, 2023

Truck City Ford responded

Daniel is a seasoned service advisor, and will work hard for the customer.; We pride the team on being professional at all times, keeping the customer informed and the transaction is simple and transparent. We appreciate your business, and thanks for the rating.

July 11, 2023

Dealership Rating
Employee Rating

Brought my F150 in for front brake replacement. Got the job done but it took 6 hrs due to a problem with the only tech working on the brake jobs was busy. so I was told. More

by JACKBRUNNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2023

Truck City Ford responded

Thanks for your review, and we use them to be sure we are doing all the right things to enhance our customer experience. I do apologize for the lengthy time to get your brakes done, and assure you that is a rare occurence. Please accept our apology, and we look forward to a chance to improve our performance..

Jul 13, 2023

Truck City Ford responded

Message started in error.

July 09, 2023

Dealership Rating
Employee Rating

If you are looking for a great dealership and awesome service these guys rock Eddie Haddad sold me my bronco sport outer banks edition and couldn't be happier with my purchase no pressure and I have used More

by magicman58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Robinson , Eddie Haddad, Jeremy Harper, John Jones, Scott Jordan, Zach Khan, Stephen Polasek

Jul 11, 2023

Truck City Ford responded

Congratulatons on your Bronco Sport purchase from Truck City Ford. We will continue to provide excellent service after the sales, and work hard to keep your business. Our sales and service teams are all professionals and dedicated to the best possible experience for every customer.

July 09, 2023

Dealership Rating
Employee Rating

The service center was good, the staffs are friendly and nice, kept me informed while I was waiting. My car was in good condition after service. I was happy with my service. More

by STML653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maximus Marquardt

Jul 11, 2023

Truck City Ford responded

Thanks for your feedback, and we spend a great deal of time to ensure a speedy and accurate service visit, the communication is updated often, and your vehicle is completely serviced as you requested. The team is among the best in the area, and we appreciate your loyalty to Truck City Ford.

July 08, 2023

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Employee Rating

The worst experience ever! !! Don’t shop here if your a woman going on 6 months of problems with them More

by KIMBERLEYAMCGINNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

July 04, 2023

Dealership Rating
Employee Rating

The service department was very friendly and personally. All my questions were answered and explained to where I could understand them. They did all the work that I requested and more, I wish to thank them More

by BPERKINSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Lewis , Jospeh Hart, Jonathan Henry, Scott Jordan, Tim King, Charity Miranda, Joe Vanek

Jul 05, 2023

Truck City Ford responded

The service group at Truck City Ford is among the best in the state. Customers are always happy, and the reviews help keep us in check for processes. The team is trained to be able to field questions and provide the right information. We appreciate your business, and will hard to keep you as a customer.

July 03, 2023

Dealership Rating
Employee Rating

Truck city has excellent quality service and everyone there is really friendly always with a smile More

by PXTREVINO97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Lewis , Scott Jordan

Jul 05, 2023

Truck City Ford responded

We appreciate your customer loyalty, and we will cointinue to work hard to retain that loyalty. Feedback gives us a chance to know how we are performing, and make any changes necessary. Thanks for your time, your business, and your rating.

July 02, 2023

Dealership Rating
Employee Rating

I was very pleased with Scott Jordan, Truck City service techs and Mike Rogers they fixed my problem with fuel filter by replacing the fuel filter canister. They went above and beyond. I look forward to ha More

by MUDSMART
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Jordan

Jul 05, 2023

Truck City Ford responded

Scott does a super job every day, and is a popular choice by many customers. Mike has done a wonderful job grooming his team and leading by example! The team is dedicated to top performance, and delivers a positive experience to all customers. Thanks for your loyalty and your feedback.

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