This dealership is courteous and friendly.
The staff always keeps us informed. very professional personnel.
The staff always keeps us informed. very professional personnel.
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by alonzomiranda
Verified Customer
Verified Customer
May 06, 2022 -
Bravo Cadillac El Paso responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bravo Cadillac El Paso, we look forward to having you as one of our valued customers for many more years to come!
Lance Knopp
General Manager
lknopp@bravoautos.com
Excellent Service very helpful , patient and
understanding. Had me in and out in no time. Very knowledgeable and professional
understanding. Had me in and out in no time. Very knowledgeable and professional
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by T.Boogie48
Verified Customer
Verified Customer
May 06, 2022 -
Bravo Cadillac El Paso responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Lance Knopp
General Manager
lknopp@bravoautos.com
The manager was very helpful and explained what could be
the trouble . He will notified me what they find out and fix the problem .
the trouble . He will notified me what they find out and fix the problem .
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by juanblanco050551
Verified Customer
Verified Customer
May 06, 2022 -
Bravo Cadillac El Paso responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Lance Knopp
General Manager
lknopp@bravoautos.com
Great service.
They were efficient and friendly. The work done was good. It was a recall
They were efficient and friendly. The work done was good. It was a recall
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by slmbeltran
Verified Customer
Verified Customer
May 06, 2022 -
Bravo Cadillac El Paso responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bravo Cadillac El Paso!
Lance Knopp
General Manager
lknopp@bravoautos.com
Fast polite service.
Only went in for a free oil change. They inspected whole vehicle and were very thorough.
Only went in for a free oil change. They inspected whole vehicle and were very thorough.
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by zombietx17
Verified Customer
Verified Customer
Other Employees Tagged:
Pete Robles
, Christian Arvizu, Sally Knight, Daryl Shepherd
May 06, 2022 -
Bravo Cadillac El Paso responded
We appreciate your business and our team looks forward to serving you again soon!
Lance Knopp
General Manager
lknopp@bravoautos.com
Bravo Cadillac has the best service in town.
I’m always greeted with a smile
I’m always greeted with a smile
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by vcastanon415
Verified Customer
Verified Customer
May 02, 2022 -
Bravo Cadillac El Paso responded
Thanks for sharing your thoughts about your experience with Bravo Cadillac El Paso. We appreciate your business and hope to see you again soon!
Lance Knopp
General Manager
lknopp@bravoautos.com
Mike Rodriguez, is very honest and truly care about the
military community. His professionalism doesn't go unnoticed. Not only does Mike ensure my vehicles are properly maintained, he keeps me informed a
military community. His professionalism doesn't go unnoticed. Not only does Mike ensure my vehicles are properly maintained, he keeps me informed at all times, ensuring me on the cost of the repair before moving forward. I've know Mike for 15yrs even then as a E-4 in the military he was honest never overwhelmed me with some cost that was outside my budget. Now I'm retired from the military and my trust has grown to more of a family level for Mike. Mike treats me as if my vehicle was brand new. Never once making me feel less important because I'm not pulling into the bay with the latest cadillac model. I truly believe Mike should be promoted to where he has even a greater impact on customers. Just recently i found out Bravo can service corvettes, no more missions Chevrolet for me. I promise you Mission cant even come close to the quality of service and professionalism you'll receive at Bravo. Bravo even provides a loaner while your vehicle is being serviced when available. What I love best, sometimes I'm not able to drop of one of my vehicles so I'm able to send my wife. Mike never once made her feel lost nor uncomfortable. Mike breaks everything down for her even showing her using a mechanic to illustrate axactly what's the problem. If you think your family's safety is important and wont all repairs done right with oem parts and warranty, well Bravo is the place.
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by KEVINMOORE36
Verified Customer
Verified Customer
Apr 28, 2022 -
Bravo Cadillac El Paso responded
Kevin, Thank you for your very kind review. Mike and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bravo Cadillac El Paso.
Lance Knopp
General Manager
lknopp@bravoautos.com
Apr 28, 2022 -
KEVINMOORE36 responded
I'd like to add I'm no spokesman for Bravo Cadillac. Just an extremely pleased customer. Anyone can check my file they'll also see I used Bravo for a complete paint job for my Hummer H3 and lots of custom after market very expensive upgrades for my Hummer H2. I needed both vehicles done right the first time. So I took my Hummers to the people who are honest, always stand strong by the warranty they provide. Thank you Mike and the Mechanic who installed the new Engine on my wife's Hummer H3x. The paint job, windshield brakes etc. You and the entire Bravo team allows us to feel proud and everyone says, her Vehicle look beautiful. My H2 you guys helped capture the look I was after. Have anyone ever noticed Bravo doesn't advertise their service dept on TV. They don't need to because pleased customers ensure the get all the publicity they need. Mike my border
patrol friend went to Bravo taking his 2018 Camaro only after he saw what an outstanding quality job your team did on our H3. He alway had an engine installed on a sports car!! Again I put my name out there because I know Bravo will deliver and they did. My friend is so pleased he still thanks me for recommending him to go ask for Mike Rodriguez at Bravo Cadillac. Bravo owner I hope you read this. Thank you for ensuring you hiring only the best with what counts must to us customers most, quality work and people with integrity, honesty and truly respect, we the customer truly respect and appreciate you all at Bravo. You've even serviced some of my Colleagues at NASA. One of my friends just bout two vehicles one for his wife and tje other for jis daughter. Fact check me. Last name kingsberry, Again we all thank you Mike. I know I never have to worry about any of my vehicles as long as your my service advisor. 15yrs of of dedicated non stop service to the Army, border patrol, Now NASA employees.
Thank you Mike you always take good care of my Cadillac
I always have to wait to speak to you cause no one else takes care of me like you do
Muchas Gracias !!!!!😇
I always have to wait to speak to you cause no one else takes care of me like you do
Muchas Gracias !!!!!😇
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by URRUTIA
Verified Customer
Verified Customer
Apr 26, 2022 -
Bravo Cadillac El Paso responded
Thank you for the kind words for our service department! Mike and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.
Lance Knopp
General Manager
lknopp@bravoautos.com
I have always had a great experience here until this
time. Service was horrible, my requested services were ignored and the service tech was cleaning inside his ears with my keys
time. Service was horrible, my requested services were ignored and the service tech was cleaning inside his ears with my keys
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by stokes1.erin
Verified Customer
Verified Customer
Apr 29, 2022 -
Bravo Cadillac El Paso responded
Erin, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
Lance Knopp
General Manager
lknopp@bravoautos.com
Apr 29, 2022 -
stokes1.erin responded
I would certainly be willing to speak to someone. I love this dealership because everyone is always wonderful and so freindly and its like 5 feet from Fort Bliss. I don't want to find another place to go because i felt like i had already found "MY PLACE" and honestly i have never seen any of the people i dealt with that day before all the remodeling started. The service department has moved to the used car lot side and thats kinda how it felt, like i was a used car that no one cared about anymore.
Great customer service always on point.
Thanks Mike Rodriguez for always taking care of me and my Cadillac.
Thanks Mike Rodriguez for always taking care of me and my Cadillac.
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by brwnsgr7
Verified Customer
Verified Customer
Apr 25, 2022 -
Bravo Cadillac El Paso responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Bravo Cadillac El Paso, we look forward to having you as one of our valued customers for many more years to come!
Lance Knopp
General Manager
lknopp@bravoautos.com
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27 yrs, 3 mos
