Mike Roman

While what happened to me is in no way illegal, I do feel it was extremely unethical. Test drove a used vehicle here on Saturday. Had some other cars to look at and told him we would be in touch. Our sal it was extremely unethical. Test drove a used vehicle here on Saturday. Had some other cars to look at and told him we would be in touch. Our sales guy didn’t mention that we could put a deposit on the vehicle to hold it. After some emails Monday morning, the sales guy recommends for us to put a deposit down because another sales guy was currently showing the car to someone. So after discussing it with my husband, I call to put a down payment on the car. The sales guy informs me that he needs to check with the other sales guy because he needs to make sure the other people looking at it hadn’t put money down on it first. He comes back to the phone to inform me that the other sales guy “took money” on the car. I’m okay at this point. I know this sometimes happens. It’s what follows that makes me upset. He proceeds to tell me that the other sales guy is trying to sell it to his mother-in-law. The sales guy was going to call her to see if she wants to buy the car but he wasn’t sure because she hadn’t even seen the car yet (even though he obviously lied to me and said that the sales guy was showing the car that morning and that he took money from them). After 20-30 minutes he calls me back and says that she is buying the car. So what really happened? My best guess is that the other sales guy found out someone was interested in the car so he “took money” so that he could keep the car to sell to his family. Unbelievably shady way to run a business. I did not expect this type of treatment from a larger reputable dealer. I don’t recommend for anyone to ever do business here. More

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best buying experience of my life buying a vehicle they stand by their word if you need something done to the vehicle you are buying and they say they will take care of it to make you happy they will g they stand by their word if you need something done to the vehicle you are buying and they say they will take care of it to make you happy they will get it done.The next time I need a car/truck this will always be my first and last stop to find that next vehicle. More

by DEHACKER Verified Customer Verified Customer

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Mike Roman and Crew Awesome! We were greeted with in a few minutes on the lot. Mike came and greeted us and answered all our questions. Went for a test drive, we were sold on our We were greeted with in a few minutes on the lot. Mike came and greeted us and answered all our questions. Went for a test drive, we were sold on our Outlander GT. Mike worked diligently to get us a great price and a great rate on the loan. We will be back in a month or 2 for a Eclipse Cross. Great place everyone was helpful and friendly. We traded in an Equinox and got an extremely fair price ! More

by WOLF.ABBOTT Verified Customer Verified Customer

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Treat you like Family..in a good way Our Salesman, Mike, worked with us to get the best price on the car we wanted..We took the car for a ride and couldn't be happier with our purchase... Our Salesman, Mike, worked with us to get the best price on the car we wanted..We took the car for a ride and couldn't be happier with our purchase...Castle Has the largest selection of cars we have ever seen..Great people to deal with, including the loan officer..not pushy, just informative and helpful...Our Salesman, Mike even delivered the car to our house that evening...Wow...who does that!.. We highly recommend Castle. Mitsubishi and Subaru in Portage, Indiana..It was a bit of a ride, but well worth it..Thank You for being so good to us. More

by MILLERCHRISTINE457 Verified Customer Verified Customer

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Took me in early I arrived at my appointment early, and Castle was able to accommodate me. The service techs were able to answer all of my questions and replace a dead I arrived at my appointment early, and Castle was able to accommodate me. The service techs were able to answer all of my questions and replace a dead battery in my key fob. The waiting area was nice and everyone was very friendly. More

by IMAGUS Verified Customer Verified Customer

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Excellent service I had to purchase a used car and I didn't have a lot of time; the staff at Castle went out of their way to help me. Mike Roman and his staff were kind I had to purchase a used car and I didn't have a lot of time; the staff at Castle went out of their way to help me. Mike Roman and his staff were kind and helpful, finding me a vehicle in my price range that met my needs, I would definitely recommend Castle for anyone looking for a enw or used car. More

by IMAGUS Verified Customer Verified Customer

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Super nice. Very professional Mike Roman helped me find the perfect vehicle for my price range. Also being very picky in cars he helped me drive away with this amazing jku in an am Mike Roman helped me find the perfect vehicle for my price range. Also being very picky in cars he helped me drive away with this amazing jku in an amazing color. Thanks castle for the much needed help finding a car. More

by FRANKDOGG22 Verified Customer Verified Customer

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Very pleased with our experience at Castle! They worked with us to find a payment we could afford. We love the car. They weren’t pushy. I would highly recommend them! They worked with us to find a payment we could afford. We love the car. They weren’t pushy. I would highly recommend them! More

by CLARKFAM6 Verified Customer Verified Customer

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Grooming Younger Talent It was nice to see senior management working with a young salesman and giving him an opportunity to further his career. Reece Lake is an honest and m It was nice to see senior management working with a young salesman and giving him an opportunity to further his career. Reece Lake is an honest and motivated young associate. More

by JOOMS1980 Verified Customer Verified Customer

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Excellent Car Buying Experience Buying a car was a great experience thanks to Mike Roman and his colleagues. Very friendly from the beginning to the end, professional, and not pushy Buying a car was a great experience thanks to Mike Roman and his colleagues. Very friendly from the beginning to the end, professional, and not pushy! More

by CBAR5150 Verified Customer Verified Customer

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