Mike Rosen

Hakim was so helpful and patient as we worked through the process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for o process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for options for me as I changed the features I wanted along the way. I would 110% recommend Hakim to friends and family! More

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Steve took very very good care of me! he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer and have such a hard time catching up- but Steve and the service team really went above and beyond to make me feel caught up and ready to go. I have had so many experiences with MB in the past all over the world and by far this interaction was the best yet. Thanks again for everything Steve and Mercado! I appreciate being taken care of. More

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Adam was exceptional! Great customer service, incredibly knowledgable and made the overall buying experience easy. Great customer service, incredibly knowledgable and made the overall buying experience easy. More

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It’s first time for me and its Very bad customer service, no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 ser no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 service and in Saturday morning no feedback I called service center at 10:00 am to check what happen they leave message for internal service team to call me but no one called me, after that I went to branch and service closed at 2:00 pm and no one inside branch know what happen in car and I have to wait until Monday morning. More

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After trying to work with 6 other dealers that failed me, Richmond came through. I have nothing but great things to say. Richmond came through. I have nothing but great things to say. More

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First time bringing my new Mercedes in for service and it was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date. was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date. More

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