Mike Ross | Page 2

Radio Very satisfied with the manor in which I was treated and final result of my problem. The radio was replaced. Thank you Mike and Jackie. You have w Very satisfied with the manor in which I was treated and final result of my problem. The radio was replaced. Thank you Mike and Jackie. You have worked hard to make this a very satisfied customer. More

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Diesel truck service Mike Ross was great to work with. Without an appt, he worked my truck into the schedule and it was finished before I expected. I'll be coming back. Mike Ross was great to work with. Without an appt, he worked my truck into the schedule and it was finished before I expected. I'll be coming back. Mike makes a word-of-mouth reputation confirmed. More

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customer service - Mike went out of his way to make recommendations, based on his extensive experience working with diesel trucks, to ensure I got the best service possible during this visit. quality recommendations, based on his extensive experience working with diesel trucks, to ensure I got the best service possible during this visit. quality - The team used only the best Ford parts and the work was done quickly and in a professional way. My truck looked and ran great when I got it back. friendliness - Mike greeted me in the morning, walked with me around the truck as we talked about the plan for the day, and even worked with me to pick out the right tires for my vehicle. He called later in the morning several times until he got me on the phone to discuss the findings and his recommendations. He was there when I got to the dealership to pick up the truck and walked with me out to make sure it all was done well. Overall - I am pleased with the work done, the professional approach to the job, and the quality of the parts and service. Price - would be nice if everything was free, but I feel like I got the work done at a reasonable price. More

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Prompt ,courteous, job well done on time. Clean and represented well by all employees. I purchased vehicle there and continue to return for the service that i cannot do myself, like purchase replaceme represented well by all employees. I purchased vehicle there and continue to return for the service that i cannot do myself, like purchase replacement tires. More

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It was good to have a salesman knowledgeable about the truck we wanted to buy. He knew what options were in what packages and its availability. He returned calls promptly, and found answers to questions truck we wanted to buy. He knew what options were in what packages and its availability. He returned calls promptly, and found answers to questions that he wasn't sure of. He has already called to check on whether we needed any more help in getting used to all the electronics on the vehicle and anything else. His knowledge and customer relations are excellent and way above the norm. More

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