Mike Sanchez

They don’t return phone calls, calls or messages and a process that they forced you to purchase when you buy a Kia i.e. Lojack it’s not understood by the entire dealership and no one knows how to do it process that they forced you to purchase when you buy a Kia i.e. Lojack it’s not understood by the entire dealership and no one knows how to do it More

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Initially, I had some issues with my vehicle purchase. But eventually between myself, Michael Sanchez, and Steve, we were able to resolve all of my issues. Legally, this dealership did not HAVE to help me But eventually between myself, Michael Sanchez, and Steve, we were able to resolve all of my issues. Legally, this dealership did not HAVE to help me - but they did. So, for that I thank everyone at Courtesy Kia. :) More

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Love the Courtesy family! Always a great experience! I have referred many friends and family! Always a great experience! I have referred many friends and family! More

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I don't often leave reviews but in this case I must. My husband and I have been trying to get a Kia Sportage hybrid 2023 in a particular trim since February, and have had nothing but a horrendous custom My husband and I have been trying to get a Kia Sportage hybrid 2023 in a particular trim since February, and have had nothing but a horrendous customer service experience. We have been ignored when we have called, have not received calls back, have been given false promises regarding ordering the vehicle of interest to us, outright lied to, harangued to try and persuade us to get a different vehicle, and when we have tried to contact the manager, were told this person is "indisposed" and never received a call back despite repeat attempts to contact him/her. If this is how this dealership treats their customers, I would hate to think how they will fail to take care of any necessary maintenance, etc. Do yourself a favor and don't waste your time here as we have. We have been more than patient, and are done giving them the benefit of the doubt. More

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Worst dealership experience I’ve ever had. Sold me an Infiniti QX30 with 31K miles and it needs $3500 in repairs within the first 50 days of me having the car. Dealership refuses to make repai Sold me an Infiniti QX30 with 31K miles and it needs $3500 in repairs within the first 50 days of me having the car. Dealership refuses to make repairs of assist in resolving this issue. Way to go, KIA. You suck. More

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Unprofessional treatment, don't meet expectations, bad management, they lie to close the sale, don't trust them management, they lie to close the sale, don't trust them More

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Friendly dealership, no hassle when purchasing a vehicle. They are straight forward and a pleasure to work with. They are straight forward and a pleasure to work with. More

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Absolutely Professional. Minimal waiting time and was never pressured into anything. Jorge was great and reassuring. Minimal waiting time and was never pressured into anything. Jorge was great and reassuring. More

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Good sales crew kept in contact with me no pressure ever gave me a good trade in value and got me the best deal of all the Kia dealerships. If you go there to buy a vehicle look up Kevin Jones (KJ). gave me a good trade in value and got me the best deal of all the Kia dealerships. If you go there to buy a vehicle look up Kevin Jones (KJ). More

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I will never buy another vehicle from this dealer again. I purchased a new 2022 Kia Sportage last August. The very next day the moon roof was not working so I took it to the service department at Courtesy I purchased a new 2022 Kia Sportage last August. The very next day the moon roof was not working so I took it to the service department at Courtesy Kia. It wasn't that the parts took 2 months to get in, but rather, that their service department would never bother to pick up a phone and update me. Then, when I finally get my car back, the service writer (who conveniently is no longer with the dealership) told me that they had damaged some of the pieces in my trunk while fixing my moon roof. He told me that he had ordered the parts and would let me know when they were in. This was last October. When I called their service department in March, I was informed the service tech was no longer there, and they had no information for me at all. They assured me they'd do a better job of communicating with me. Now, it's mid May and still I have gotten zero calls back from them and have no idea what is going on with the broken pieces in my brand new car. More

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