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Mike Skinner
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Mike Skinner | Page 12
General Sales Manager
Wally's Nissan of Latham
976 New Loudon Rd
Latham, NY 12110
122 Reviews
Been in the Auto Industry for 10 years now, and if you have come through our doors at this location chances are we have met. Prior to the Auto Industry, I worked in Hospitality for over 20 years and customer’s service is my priority and welcoming family into our doors. To me this carries over to the Auto Industry, its all about the customer experience! I look forward to making new friends and reconnecting with old ones! I can't wait to welcome you to what our family! Please let me know how I can make your experience the best possible!!
Read moreDealership Experience
10 yrs, 6 mos
Industry Experience
10 yrs, 6 mos
122 Reviews
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122 Reviews of Mike Skinner
December 29, 2018
Underhanded I had stopped taking my Rogue to this place for service because their customer service is atrocious and I am still peeved that they did a bait-and-swi I had stopped taking my Rogue to this place for service because their customer service is atrocious and I am still peeved that they did a bait-and-switch con job when I bought the vehicle. But the fob started to work intermittently so I needed to go to the dealer. The vehicle needed an oil change, too. Unbelievably, they told me the fob batteries usually die within two years. I had a Honda for ten years and a Chevy for seven years and the fob batteries never died. The service guy told me I needed new tires and flushes of three lines and gave me a price around $1500. Since it had almost 40k miles, I wasn't too surprised, but the guy never said these were suggested, recommended, or could be done another time. He just assumed they were going to do all that work that day. I suffer from several mental conditions and must avoid any kind of confrontation. I agreed to the work. They offered me a ride home and said it would be ten minutes before the driver arrived. It turned out to be 30 minutes and when I complained they said they didn't know when the driver was going to come back. So, they lied to me. My husband was concerned about all the work being done. When we went to pick up the vehicle, the price was now $250 more because they hadn't included the tax. My husband spoke to the service manager and complained that they had taken advantage of me and never should have assumed the work was going to be done immediately by them. The manager knocked several hundred dollars off of the bill, which I appreciate. However, I would much rather have had a good experience and pay the full price rather than being treated like a gullible sucker. Frankly, if I had the option I would have gone to the Warren Tire around the corner from our house where I trust the service people. More
by ruffbear7
Other Employees Tagged: Nicholas Mucha
Helpful 
December 25, 2018
Outstanding Always a great dealership friendly staff and great selection of vehicles. Service is always top notch.. Can't beat the price and selection. Beautiful Always a great dealership friendly staff and great selection of vehicles. Service is always top notch.. Can't beat the price and selection. Beautiful remodeled showroom More
by JLAFOUN816
Verified CustomerOther Employees Tagged: Steve James, Bharrat Ramnarine
December 22, 2018
I have bought for vehicles through fuccillo Nissan in Latham Excellent service got the parts I needed right away got appointment right away friendly very nolagaboe fast service all employees very nice very gla Excellent service got the parts I needed right away got appointment right away friendly very nolagaboe fast service all employees very nice very glad I bought our vehicles here didn't have to go get my truck in the rain it got brought to mr More
by DANB742.DB
Other Employees Tagged: Justin Brown, Steve James, Justin Vazquez
November 11, 2018
Sales service was very quick and great All staff and management which I wife and I interacted with were very courteous, anxious to help clarify questions that we had and move quickly on get All staff and management which I wife and I interacted with were very courteous, anxious to help clarify questions that we had and move quickly on getting model and color of the vehicle we wanted. Thanks much! More
by dan12302
Other Employees Tagged: Jorge Espana, Josh Kopacz, Bryan Smith
October 31, 2018
Service day I was there for my 12::00 appointment and told Justin my concerns. He listened and asked questions to be sure he got it all. Justin then called for th I was there for my 12::00 appointment and told Justin my concerns. He listened and asked questions to be sure he got it all. Justin then called for the van to take me home as I told him to take their time, had nowhere to be that day. Later afternoon when Justin called me he explained everything they found and did and sent the van back to get me. Upon my arrival, Justin went back over everything and showed me things I was curious about like the key. It was a wonderful experience. More
by JeanASmith23
Other Employees Tagged: Justin Brown, Nick Dufek, Sam Sanderson, Reign
October 29, 2018
Bryan was amazing! This was my first time buying. Working with Bryan was an absolute pleasure. What a down to earth guy. He not only was helpful, but he genuinely wants This was my first time buying. Working with Bryan was an absolute pleasure. What a down to earth guy. He not only was helpful, but he genuinely wants what is best for the customer and is a fair offer. Couldn’t say enough about him. What a great experience, thank you Bryan and Fuccillo! More
by Daniel
Other Employees Tagged: Amanda Boyer, Steve James, Bryan Smith
October 20, 2018
A hometown dealership When I go to the Fuccillo Nissan, the employees know me and greet me by first name, before i check into the desk. The familiarity this brings is syno When I go to the Fuccillo Nissan, the employees know me and greet me by first name, before i check into the desk. The familiarity this brings is synonymous with a home town local garage, not one of a large corporate setting. I appreciate the good service each time I go into Fuccillo. More
by frankrisler
Other Employees Tagged: Amanda Boyer, Steve James, Maddie Klein, Ed Pizzigati, Jonathan Rosado, Sam Sanderson, Bryan Smith
October 17, 2018
A good experience for something I don’t like to do Our salesman Justin and the sales manager Mark worked with us to get us where we needed to be so we could get our new Rouge Our salesman Justin and the sales manager Mark worked with us to get us where we needed to be so we could get our new Rouge More
by DEMADONN
Other Employees Tagged: Justin Laboy
September 19, 2018
Awesome Experience !!! We had a very satisfying visit to the Dealership because of the people involved !!! Everyone was very respectful and considerate and made our stay ver We had a very satisfying visit to the Dealership because of the people involved !!! Everyone was very respectful and considerate and made our stay very rewarding !!! More
by JEFFREYKEEGAN11
Other Employees Tagged: Marc Vrigian , Jorge Espana, Raven Jackson
August 30, 2018
Treated very well. Was treated very good by everyone at the dealership. Will return here for my next car. Price and quality of product is what will bring me back. Was treated very good by everyone at the dealership. Will return here for my next car. Price and quality of product is what will bring me back. More
by REILLYSENSEI
Other Employees Tagged: Justin Laboy, Cynthia Toribio
