Mike Stieber | Page 5

Professional experience I had a wonderful experience as the staff was very professional and the transaction went smoothly. The car is like new and my wife and I are very hap I had a wonderful experience as the staff was very professional and the transaction went smoothly. The car is like new and my wife and I are very happy with our purchase. More

by tristen2 Verified Customer Verified Customer

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Professional and Personable My company chose VW for our current lease plan vehicles and I decided to look at VW for my personal car as well. I searched online and of course, sev My company chose VW for our current lease plan vehicles and I decided to look at VW for my personal car as well. I searched online and of course, several dealerships reached out to me immediately. Everyone was so pushy but when I responded to set up my appointment with Mike he understood that I was traveling for work and had to coordinate several things before I could meet. Everyone that helped me was extremely personable, listened to my needs and most importantly was respectful of my time. I have received many compliments on my new Tiguan and I will highly recommend Capo VW. More

by Lornahks Verified Customer Verified Customer

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2019 Tiguan Lease Capistrano Volkswagen dealership customer service was fantastic. We had met with other VW dealers in the area but chose to make our purchase at this l Capistrano Volkswagen dealership customer service was fantastic. We had met with other VW dealers in the area but chose to make our purchase at this location due to the experience we had. You do not feel sold or taken advantage of. Everyone we worked with was friendly, knowledgeable and fair. More

by lindsey.b314 Verified Customer Verified Customer

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Outstanding Service Back in 1996 I bought my first of four Volkswagens from Capistrano VW. I keep coming back because of the outstanding service department. They have the Back in 1996 I bought my first of four Volkswagens from Capistrano VW. I keep coming back because of the outstanding service department. They have the most knowledgeable and competent service department. Thanks for the great work . More

by RUBEN. H Verified Customer Verified Customer

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Julianne C./ Good listeners and dream-makers. I came in with an old VW. Haunted by pangs of sentiment and angst, it was in fact, time to say goodbye to my vehicle of numerous years. How hard it wa I came in with an old VW. Haunted by pangs of sentiment and angst, it was in fact, time to say goodbye to my vehicle of numerous years. How hard it was to part with "an old friend." But, Mike found the silver lining behind the dark cloud. Paul worked the numbers, Nick manned his over-seeing telescope, and Fred was introduced and freely spilled forth his words of wisdom. I ended up driving home in a brand new Beetle designed to pluck the heartstrings of all who see or ride in her. The best thing is not only did my ultimate wish come true, but I now have a "home base" to navigate toward-- my sextant pointing to Capo VW for regular maintenance and top-notch advice, I know with each visit I will be met with genuine consideration, patience and efficiency. An added plus is the fact that I live very close-by... I'm glad the humming engine of the beach culture lives on at Capistrano Volkswagen. Thanks guys! More

by JulianneC Verified Customer Verified Customer

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Quick, knowledgeable, and offers a great product. Great experience buying from Cap. VW. Love my SE Tiguan in habanero orange! Took my car on a ride trip to South Dakota first week I owned it. What an Great experience buying from Cap. VW. Love my SE Tiguan in habanero orange! Took my car on a ride trip to South Dakota first week I owned it. What an all around amazing driving experience- heavy weather, no problem, passing long lines of cars on two lane highways, no problem. Love this car- android play navigation system excellent with sharp, clear screen resolution. Hands down this is the best smaller SUV on the market. Andrea More

by kalumo3 Verified Customer Verified Customer

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Dishonest financing practices urchased an Atlas over the Memorial Day weekend and wanted to share our experience so that nobody else has to be subjected to this dealerships dishone urchased an Atlas over the Memorial Day weekend and wanted to share our experience so that nobody else has to be subjected to this dealerships dishonest financing practices. First off, credit score was over 850 so should have qualified for the best available rate despite the price of the car. We negotiated the price of the car and then proceeded to negotiate best rates and was told 4.9%!! We repeatedly asked if this was the best rate VW Financing offers and they confirmed. The truth is 850+ credit score should of qualified for the 1.9% which is the actual best rate available as of the effective date. Nick, the sales manager explained to us after the purchase that we could have taken a 1.9% rate but we would have paid more for the car which is absolutely shady business practice. You should be able to negotiate the price of a car and the interest rate separately. To top it off, they didn't even get us financed with VW Financing! Turns out they shopped our loan and we ended up with a loan from Bank of America! We could of done that.. We specifically requested the best rate from VW financing and they ended up shopping us to B of A for the 4.9% rate. So goes back to us asking if this was the best rate VW offers. It was not. It apparently was the best rate B of A offered and we were not told we were financing with B of A. Speechless.. More

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Purchased lease vehicle Mike is awesome he made things easy. I’m not happy with the loan, the APR is well above what I could have gotten if I’d made the effort, but Mike help Mike is awesome he made things easy. I’m not happy with the loan, the APR is well above what I could have gotten if I’d made the effort, but Mike helped me resolve this so I could stop stressing over it. More

by AMETHYSTANDROBERT Verified Customer Verified Customer

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The Who’s Who at CapoVW Drove one car at CapoVW. In the name of due diligence , confirmed availability of comparable vehicle and drove hours to a 2nd dealership (somewhere a Drove one car at CapoVW. In the name of due diligence , confirmed availability of comparable vehicle and drove hours to a 2nd dealership (somewhere around Alhambra ;-/) to the following greeting “good news and bad news”-fell victim to bait. Contacted Chuck back at CapoVW and was welcomed back “home” to CapoVW where I drove away hours later in a great car. Who: Chuck-excellent communicator and honors your time. Genuinely kind , thoughtful and knowledgeable. Richard-self-proclaimed “car geek”. You’ll never feel like you’re asking too many or silly questions about the cars in inventory. Wears an awesome stache, too! Mike-I showed up earlier than scheduled to meet w/Chuck and Mike long suffered that process of paperwork/financing that none of us can wish away. He’s a pro. Nick (on the $ side) saved the 5-Star rating because the car was, mistakenly, stickered and advertised as a CPO Vehicle. Nick rebuked the “car salesman” profile with one statement “mistakes were made”. Boom. Sold. Honesty matters and still matters - at least to me. Kevin (I think ?!?) jumped in and willingly revised, printed and walked through the mother lode of paperwork at lightning speed (who reads that stuff anyways...but what a drag if you get stuck with the Zootopia sloth behind the desk!). I wish I had made note of the gentleman in parts and the uber cool cashier - both easy and a joy to work with. I really wanted to keep our business local and seems like CapoVW shared in that sentiment. I was referred to Miles by Andy, the owner of Teen Road to Safety, but never got to meet him. However, I’d love to ask him where I can buy an additional Bally keychain for my spare key (they aren’t for sale onsite). Miles, call me! 😉 More

by 5Maranos Verified Customer Verified Customer

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Great experience This was one of the most pleasant and efficient experiences I’ve ever had in the purchase of a new car. Mike Stieber’s demeanor and lack of pushiness This was one of the most pleasant and efficient experiences I’ve ever had in the purchase of a new car. Mike Stieber’s demeanor and lack of pushiness was great from the first. More

by earlsjc Verified Customer Verified Customer

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