Steve Smith
Steve Smith at Capistrano Volkswagen

Steve Smith

Sales Manager

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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5.0
100 Reviews

Dealership Experience

10 yrs, 3 mos

5.0

100 Reviews

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100 Reviews of Steve Smith

September 09, 2026

Dealership Rating
Employee Rating

Great, friendly and competent staff. Super helpful. Really appreciated the complimentary Lyft ride home. 10/10 service. Thank you!! More

by NICOLAS M
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2026

Capistrano Volkswagen responded

Thank you for your review!

August 29, 2026

Dealership Rating
Employee Rating

Steve was amazing and professional. Made my daughter feel important purchasing her first vehicle. Thank you to him!! More

by popnj07002
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 10, 2026

Capistrano Volkswagen responded

Thank you for your review!

July 11, 2026

Dealership Rating
Employee Rating

They ran into a bit of a problem but they got it resolved. Such is the life of electric cars. More

by Meriwedr
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Workmanship
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Recommend Dealer
Yes
Jul 14, 2026

Capistrano Volkswagen responded

Thank you for your review!

May 31, 2026

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Employee Rating

Very pleased with his family owned dealership everybody that I come in contact with starting with Steve in Sales and Services very professional knowledgeable and really cares about what they’re doing and e More

by JERRY DUNTON
Service Price Transparency
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Recommend Dealer
Yes
Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

April 30, 2026

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It was a great experience getting my new Taos from Capo VW. Steve made sure I got all my questions answered so I felt secure in my choice. I was able to complete the whole process from home and I’m gratefu More

by AJ.ALMANZAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dooris, Paul Clark

Jun 08, 2026

Capistrano Volkswagen responded

Thank you for your review!

March 26, 2026

Dealership Rating
Employee Rating

Friendly staff and a clean, inviting space, however Ive brought my vehicle in 2x for the same issues and they haven’t provided a resolution yet. The first time I got the response of “we need to order a pa More

by TOMHUNTINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 27, 2026

Capistrano Volkswagen responded

Thank you for bringing this situation to our attention. We have looped in our management team and appreciate the opportunity you've given us to correct the situation. If you need anything while your vehicle is in service, please feel free to email us at customerservice@capovwmazda.com.

March 16, 2026

Dealership Rating
Employee Rating

Well as for buying a new car I will tell you that you won’t feel the pressure of hard sales. Walk on the lot, poke around. Maybe someone will ask if you need help & leave you be. Have questions a viola, More

by VIRGILELLSWORTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Paul Clark

Mar 27, 2026

Capistrano Volkswagen responded

Thank you for your review!

September 25, 2025

Dealership Rating
Employee Rating

I recently brought my VW in for service at Capo VW, and I couldn’t be more pleased with the entire experience. From the moment I arrived, the staff was welcoming, professional, and clearly committed to provi More

by BigMike
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Capistrano Volkswagen responded

Thank you for your review!

September 23, 2025

Dealership Rating
Employee Rating

The guys we worked with were terrific. Steve and Nick. Responded to any questions we had.. Made getting our car a truly painless process. More

by BIGTANTRUM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci

Sep 24, 2025

Capistrano Volkswagen responded

Thank you for your review!

August 24, 2025

Dealership Rating
Employee Rating

Steve Smith was extremely helpful. Good experience all around. Will return for future purchases. Good ! More

by KBCOLLINS91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Paul Clark

Aug 28, 2025

Capistrano Volkswagen responded

Thank you for your review! We will pass your compliments on to Steve!

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