Mike Treas | Page 24

MIKE WAS VERY RESPONSIVE TO MY QUESTIONS AND HANDLED OUR REPAIR SERVICE PROFESSIONALLY AND PROMPTLY. GREAT JOB! REPAIR SERVICE PROFESSIONALLY AND PROMPTLY. GREAT JOB! More

by DANFLEMING.1972 Verified Customer Verified Customer

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Mike Treas has always been great to work with. Polite and respectful to the customers. Gets the work completed on time and communicates in details of what exactly is being worked on. On anoth Polite and respectful to the customers. Gets the work completed on time and communicates in details of what exactly is being worked on. On another subject don't know why the processing of bills was pushed out to the service associates but it's not a great idea. You have multi customers waiting for information along with mechanics communicating with these services associates at the same time. Let the service associates service. \ More

by RIEK Verified Customer Verified Customer

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Mike Trease, who is the lead service coordinator customer service skills, does not represent great customer service. Customer service skills involve great communication, respect, and patience. All of these service skills, does not represent great customer service. Customer service skills involve great communication, respect, and patience. All of these skills were not provided during my recent service. It’s unbelievable to have experience this treatment from the same person several times. As a person who has worked in customer service for 28 years, I would never raise my voice, lack patience, lack respect, and ignore the customers concern. Previously, I was asked that he be removed from my account as my service coordinator, which was overlooked during my recent visit. Upon requesting a new service coordinator I was informed that other customers have also complained about Mr. Trease. Fortunately, Mike Mateson, each time has taken care of me with respect and great customer service. If it wasn’t for his commitment and dedication to his customers, I would not recommend Ford Annapolis. More

by a.pritchett04 Verified Customer Verified Customer

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Ordered a part and never got a call back that it was in and to put it on my Bronco. and to put it on my Bronco. More

by WILLOW_GLENN Verified Customer Verified Customer

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Very satisfied, service was quick & efficient. Everyone is always very polite & friendly. Will continue to do business there. Everyone is always very polite & friendly. Will continue to do business there. More

by EMILYGODDARD Verified Customer Verified Customer

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Mike Treas and the deiseal service mechanics have kept my 2011 F250 with over 200K miles in tip top shape. Mike works around my schedule and gets the job done 2011 F250 with over 200K miles in tip top shape. Mike works around my schedule and gets the job done More

by JEFFK.WHETZEL Verified Customer Verified Customer

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I received two notifications of additional work that needed be done. I responded to both that the brake service and the tire replacement that was now being recommended had been accomplished with the qui needed be done. I responded to both that the brake service and the tire replacement that was now being recommended had been accomplished with the quick lane service. I expressed my disappointment with the lack of communication between departments! More

by RICHARD.HEDDEN Verified Customer Verified Customer

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Mike and team have always taken great car of my vehicles I only allow them and to service my vehicles. I only allow them and to service my vehicles. More

by LMVFAM Verified Customer Verified Customer

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The dealer ship was awesome very helpful in every aspect of helping me obtain a vehicle. Everyone was kind and professional. I will surely continue to do my business with Koons Ford of Annapolis of helping me obtain a vehicle. Everyone was kind and professional. I will surely continue to do my business with Koons Ford of Annapolis More

by bwhiter2d2 Verified Customer Verified Customer

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The price the service department quoted was increased when I presented a credit card. Credit charges should have been included in the initial quote.. when I presented a credit card. Credit charges should have been included in the initial quote.. More

by HILLSS7XL Verified Customer Verified Customer

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