Mike Treas | Page 36

Service on the suv went as expected all good will be bringing the vehicle to have them as to why the service light is on bringing the vehicle to have them as to why the service light is on More

by NANA60J Verified Customer Verified Customer

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The service staff, Mike, was great. ... He was efficient and the work was quickly done as I waited. ... He was efficient and the work was quickly done as I waited. More

by AJFURTH Verified Customer Verified Customer

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Service was completed in a timely manner and Michael was professional and provided wonderful customer service professional and provided wonderful customer service More

by CAROL.TREAS Verified Customer Verified Customer

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Excellent and prompt service, with a short wait time for normal maintenance. The waiting area is very comfortable, complementary drinks and sbacks. The staff is very friendly. normal maintenance. The waiting area is very comfortable, complementary drinks and sbacks. The staff is very friendly. More

by WIL.UTSEY Verified Customer Verified Customer

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Technical is sound, knowledgable and straight shoooters. I felt that they explained the problem and options for resolution. I felt that they explained the problem and options for resolution. More

by BOB_LESUEUR Verified Customer Verified Customer

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I trust my vehicles with Koons Ford. They have been outstanding from day one. I brought my last truck from them and they have maintained it thus far. I highly recommend them for anything They have been outstanding from day one. I brought my last truck from them and they have maintained it thus far. I highly recommend them for anything Ford related. More

by ALLDAYBALLA Verified Customer Verified Customer

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Always excellent servicing of my F150 over the years since I purchased it at this dealership. Very helpful and knowledgeable individuals that care! since I purchased it at this dealership. Very helpful and knowledgeable individuals that care! More

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Great service. Found the problem on my new Explorer and fixed it. Thank you very much! Found the problem on my new Explorer and fixed it. Thank you very much! More

by STORMYHDR Verified Customer Verified Customer

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My first time to Koons to get an oil change took over three hours. But this time the work was done quickly and it was a much more satisfying experience. three hours. But this time the work was done quickly and it was a much more satisfying experience. More

by loneCorgi Verified Customer Verified Customer

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I had a 9:00 am appointment. The man I checked in with (Mike) wrote my cell phone number down. He read it back as the same number I said. I stayed at the dealership while my oil The man I checked in with (Mike) wrote my cell phone number down. He read it back as the same number I said. I stayed at the dealership while my oil was changed. After 3 hours I checked to see if my vehicle was done... Not Yet, at 3 hours, same thing. around 2:00, I saw a lady who asked if everything was ok? I explained I'd been there waiting for close to 5 hours. She was mortified upon realizing it was only for an oil change. She checked on it. Comes back and said, it's been ready for over an hour. Mike tried to call you but you never answered. I showed her my phone. No calls, no messages, and I had been there the WHOLE TIME! Mike said "I called you. He showed me the number which was different than what I told him and different from what he quoted back. If other service techs can come find the customers who've checked in under them, why couldn't he do the same. He acted like I screwed up. May be, I did; by being a customer for Koons FORD Annapolis?? This is the third time I have been mistreated as a customer... I am in the market for a truck. I will be looking at another Ford Dealership for it. More

by Dale.waldroff Verified Customer Verified Customer

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