Mike Webster

This was a completely horrible customer service experience. It started out well but is not ended well at all. We bought a used 2014 Nissan Frontier pickup. Which would like very much but I've been experience. It started out well but is not ended well at all. We bought a used 2014 Nissan Frontier pickup. Which would like very much but I've been unable to drive it because it has some serious brake issues. After contacting the dealership several times my text message and email I finally got a response back after I posted a negative review on Google. We were told when we bought the truck that the brakes have been completely serviced but this was a lie. Seems they put new pants and new rotors on what failed book new hardware or Grease in the proper locations and failed to tighten several bolts, the brake calipers and caliper mounting brackets are completely rusted out and should have been replaced, the pads metal backing plates came off and caused scaring on the rotors plus the parking brake is not working.Also when they put the wheels back on over tighten the lug nuts by likely using an impact wrench. This caused five of the lug bolts to break. This has made the truck unsafe to drive. As a retired mechanic I will be redoing what the Cochran Nissan service department failed to do. Do the job right. It'll cost me close to $800. I did speak with the sales manager Matt Barone who had no desire or incentive to help on this and actually had the gal to blame me ! He is not a mechanic and it seemed he really doesn't understand why this happened. Failure of a mechanic at the Cochran Nissan dealership service department mechanic. I am calling the Cochran corporate office, the state attorney generals office and local TV media consumer reporters. I am a 66 year old disabled man dealing with cancer and I can do a better job than their mechanic did. Shame on you Cochran Nissan and Matt Barone for putting my and my family's life in danger. More

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Don’t Trust them was told their motto was complete transparency. They tricked me into a $3500 service contract. Never brought it up to me. The first day I sat there fo was told their motto was complete transparency. They tricked me into a $3500 service contract. Never brought it up to me. The first day I sat there for 5 hours and they told me they could not get my financing approved. They let me take the car home. A few days later mike Webster called me and gave me numbers and said it was the best they could do. I came back and signed the papers trusting they were trying to help me.. I didn’t notice until much later what had happened. So be careful . They do not provide complete transperancy. They are just as crooked and the stereotype indicates. It was my stupid fault, I should have read everything carefully rather than trusting. When will there be a car dealership that really cares about the customer? More

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Very accomodating. We purchased a used Nissan Leaf with Ben. He was very knowledgeable about electric vehicles in general . He gave us a nice test drive and plenty of t We purchased a used Nissan Leaf with Ben. He was very knowledgeable about electric vehicles in general . He gave us a nice test drive and plenty of time to make up our minds without pressure . Thank you so much , we are very happy ! More

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We will never go to another dealership! My husband and I decided to purchase a used car, as our car at the time had over 183,000 miles on it. We went to 2 other , but neither one were willin My husband and I decided to purchase a used car, as our car at the time had over 183,000 miles on it. We went to 2 other , but neither one were willing to help up. We decided to go to this one because , well it was close to home. We were in contact with Eric Breed, and decided to go look one last time. Eric went ABOVE & BEYOND for us. He got us a great deal on our car, and instead of purchasing a used car, we got a gorgeous 2019 Rogue, with a great price. Also want to give a huge shout out to Mike Webster, for helping us with financing and throwing in an extended warranty for mere $20 more a month. We will never go to another dealership, and I will be telling everyone I know that this is the place to go. More

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Excellent customer service I was very pleased with the way my sales consultant, Mike Cain, treated me throughout the sales experience. He was courteous, patient and helped make I was very pleased with the way my sales consultant, Mike Cain, treated me throughout the sales experience. He was courteous, patient and helped make the experience a positive one. More

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Best Buying Experience I've Ever Had I was extremely pleased by the overall service I received from Robert Lisella and the team. I came to the dealership with a used/low mileage vehicle a I was extremely pleased by the overall service I received from Robert Lisella and the team. I came to the dealership with a used/low mileage vehicle already in mind. Unfortunately that vehicle was no longer there by the time I got there. Bob was extremely patient with me and found a similar vehicle for me without trying to push me into buying a new vehicle. In fact, the car he found for me was better than what I had originally went there for. Bob went through all the car's features and compared the different models to show me where my car stacked up in the Rogue class. The test drive was extremely informative through both Bob's knowledge of the vehicle and Bob allowing me to test out all the features first-hand. They gave me an extremely fair price for my trade-in, even better than the KBB price by quite a bit. I couldn't purchase the vehicle that day but I did put a deposit down and although the rest of the buying process took 3 hours the next day, Bob helped me with making sure I could transfer all my stuff from my old car to my new car and even put on my new license plate for me. Mike Webster made the financial part of it very easy and explained everything concisely and thoroughly. Overall this was the best car buying experience I've ever had. I would recommend this place to anyone. More

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Excellent buying experience Spent the last few weeks online shopping for a Titian. Nissan offered some nice deals this month and also some incentives. Did most of my work with Er Spent the last few weeks online shopping for a Titian. Nissan offered some nice deals this month and also some incentives. Did most of my work with Eric via email, text and some calls. He was very helpful and did a lot of leg work for me. Trev quickly worked up numbers on a few scenarios and Mike was great to work with for financing. I highly recommend #1 Cochran Nissan in Cranberry! More

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Love My Rogue My experience at Cochran Nissan Cranberry with Sales Consultant, Quinn Sassone, was smooth sailing from start to finish. Quinn contacted me within mi My experience at Cochran Nissan Cranberry with Sales Consultant, Quinn Sassone, was smooth sailing from start to finish. Quinn contacted me within minutes of receiving my inquiry by email and by that evening I had bought my Rogue! The entire, positive experience was expertly handled by Quinn who was personable, polite, and knowledgeable. I was also pleased to learn that Quinn is a graduate from the Butler Area School District where I currently teach. Mike Webster in finance was equally pleasant and experienced. In addition, I was appreciative that both of these gentlemen stayed well beyond showroom hours to conduct the transaction in order to accommodate my work schedule. I would not hesitate to recommend this dealership and of course, Quinn, to family, friends, and colleagues! I look forward to having my car serviced at Cochran as well. More

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Out of this world experience From beginning to end this was the best car buying experience yet! Every question was answered and every option was gone over to make sure I got exac From beginning to end this was the best car buying experience yet! Every question was answered and every option was gone over to make sure I got exactly what I was looking for! So thankful for Quinn the friendly staff and dealership! More

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Straight forward Had a great experience buying our pathfinder! Straight forward pricing and good value for our trade in! Quinn, Ed & Mike were very helpful & courteous Had a great experience buying our pathfinder! Straight forward pricing and good value for our trade in! Quinn, Ed & Mike were very helpful & courteous! Highly recommend More

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