Quinn Sassone

This was a completely horrible customer service experience. It started out well but is not ended well at all. We bought a used 2014 Nissan Frontier pickup. Which would like very much but I've been experience. It started out well but is not ended well at all. We bought a used 2014 Nissan Frontier pickup. Which would like very much but I've been unable to drive it because it has some serious brake issues. After contacting the dealership several times my text message and email I finally got a response back after I posted a negative review on Google. We were told when we bought the truck that the brakes have been completely serviced but this was a lie. Seems they put new pants and new rotors on what failed book new hardware or Grease in the proper locations and failed to tighten several bolts, the brake calipers and caliper mounting brackets are completely rusted out and should have been replaced, the pads metal backing plates came off and caused scaring on the rotors plus the parking brake is not working.Also when they put the wheels back on over tighten the lug nuts by likely using an impact wrench. This caused five of the lug bolts to break. This has made the truck unsafe to drive. As a retired mechanic I will be redoing what the Cochran Nissan service department failed to do. Do the job right. It'll cost me close to $800. I did speak with the sales manager Matt Barone who had no desire or incentive to help on this and actually had the gal to blame me ! He is not a mechanic and it seemed he really doesn't understand why this happened. Failure of a mechanic at the Cochran Nissan dealership service department mechanic. I am calling the Cochran corporate office, the state attorney generals office and local TV media consumer reporters. I am a 66 year old disabled man dealing with cancer and I can do a better job than their mechanic did. Shame on you Cochran Nissan and Matt Barone for putting my and my family's life in danger. More

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I only looked at 1 vehicle but I did not wait long. I was given an opportunity to take it for a test drive. It was a nice vehicle and was priced fairly. The salesman was friendly and informative. I was given an opportunity to take it for a test drive. It was a nice vehicle and was priced fairly. The salesman was friendly and informative. More

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We’ve now purchased FOUR new NIssan vehicles from Quinn Sassone, and we keep going back because the quality of the dedication we get from the Cochran team and from Quinn. Great place, great help. Sassone, and we keep going back because the quality of the dedication we get from the Cochran team and from Quinn. Great place, great help. More

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5.0 star rating 3/30/2021I was on the fence about a new 5.0 star rating 3/30/2021 I was on the fence about a new car and couldn't decide on Nissan or Toyota. After looking at the car profiles online, I tho 5.0 star rating 3/30/2021 I was on the fence about a new car and couldn't decide on Nissan or Toyota. After looking at the car profiles online, I thought I would go with Nissan as I disliked the grille on the Toyota's. I made a good choice. I worked with Quinn Sassone and he helped me make my decision with no pressure at all. He showed me the models I was interested in, I took them for a test drive and made my decision. I believe I got a very decent price, the deal was made and I went home with my new Nissan Sentra. Quinn was a great help and made me very comfortable. Got a decent price on my trade-in, too. All in all, if you are looking for a Nissan and hate the "buying a new car" hassle, I recommend seeing Quinn. A nice, accommodating young man. I love the no pressure way of doing business. Very satisfied. More

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Great experience Picked up a used Rogue Sport today for my wife. The process for trade in and purchase was extremely easy. The final "checkout" with the finance mana Picked up a used Rogue Sport today for my wife. The process for trade in and purchase was extremely easy. The final "checkout" with the finance manager went faster than any time I've purchased a vehicle before so that was nice as well to wrap up quickly at the end. Very courteous and friendly staff. Would highly recommend. More

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Love My Rogue My experience at Cochran Nissan Cranberry with Sales Consultant, Quinn Sassone, was smooth sailing from start to finish. Quinn contacted me within mi My experience at Cochran Nissan Cranberry with Sales Consultant, Quinn Sassone, was smooth sailing from start to finish. Quinn contacted me within minutes of receiving my inquiry by email and by that evening I had bought my Rogue! The entire, positive experience was expertly handled by Quinn who was personable, polite, and knowledgeable. I was also pleased to learn that Quinn is a graduate from the Butler Area School District where I currently teach. Mike Webster in finance was equally pleasant and experienced. In addition, I was appreciative that both of these gentlemen stayed well beyond showroom hours to conduct the transaction in order to accommodate my work schedule. I would not hesitate to recommend this dealership and of course, Quinn, to family, friends, and colleagues! I look forward to having my car serviced at Cochran as well. More

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Out of this world experience From beginning to end this was the best car buying experience yet! Every question was answered and every option was gone over to make sure I got exac From beginning to end this was the best car buying experience yet! Every question was answered and every option was gone over to make sure I got exactly what I was looking for! So thankful for Quinn the friendly staff and dealership! More

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Straight forward Had a great experience buying our pathfinder! Straight forward pricing and good value for our trade in! Quinn, Ed & Mike were very helpful & courteous Had a great experience buying our pathfinder! Straight forward pricing and good value for our trade in! Quinn, Ed & Mike were very helpful & courteous! Highly recommend More

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Extremely impressive! Everyone involved in the process from Ed Short, Quinn Sassone, Eric Breed, and Mike Webster were all extremely helpful. Ed and Quinn went out of thei Everyone involved in the process from Ed Short, Quinn Sassone, Eric Breed, and Mike Webster were all extremely helpful. Ed and Quinn went out of their way to ensure my experience was a positive one. As soon as you arrive at the dealership you feel welcomed. The building is inviting, lobby is welcoming, and the general atmosphere is calming. The sales team makes the process about you and how they can help you thru process. They make the buying experience an easy one. You can tell they have developed a strong culture built around the customer experience. They were all authentic and made you feel that you were important and that they were there to serve you. Plus, we found the perfect vehicle that fits our needs and our budget. Again, thanks for making our buying experience a pleasant one. More

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Continually Pleased Customer! I had previously leased three vehicles through #1 Cochran Nissan South Hills, and was ecstatic when they acquired another Nissan dealership in my comm I had previously leased three vehicles through #1 Cochran Nissan South Hills, and was ecstatic when they acquired another Nissan dealership in my community. My husband and I went to the new Cranberry dealership, unsure of how our experience would be due to the recent transition. We were immediately greeted by Quinn, who welcomed us and was very attentive to our needs. Being long-time Nissan customers, we knew exactly what we were looking for, but also wanted to explore some options, and Quinn was very respectful and patient with us. He introduced us to Trevor, who assisted in preparing different estimates for a few vehicles we were interested in. After test driving a vehicle, we had an idea of what we wanted, but also wanted to take time to consider our options. We left the dealership feeling well treated and not pressured, giving us time to think about our next vehicle. When we decided what we wanted to do, Quinn was excellent in making sure we got monthly lease price we were comfortable with, securing a vehicle for us, and assisting in completing preliminary paperwork. The vehicle I had wanted was at another location, and Quinn personally retrieved the vehicle, ensuring that it was handled with care before delivery to us. The process to sign our lease was quick and painless. I signed all of my paperwork with John, who was cognizant of my time, but also mindful to provide any needed information and answer any questions. Ed also assisted in grounding my previous lease, which was an easy process. Quinn then did an excellent job helping me to get acclimated with my new vehicle, setting up my bluetooth and walking me through all of the new Rogue features. Since bringing the vehicle home, Quinn has also followed up to ensure that we are satisfied, and has been a supportive person for any needs that have arose. I am delightfully pleased with the customer service my husband and I received at #1 Cochran Nissan Cranberry, and look forward to working with them again on future Nissan leases! More

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