Mikias Melese | Page 2

Everyone at ALM was nothing short of amazing thanks to all for their service they provided and the care they showed that made my car purchasing excellent. all for their service they provided and the care they showed that made my car purchasing excellent. More

by nataliethomas256 Verified Customer Verified Customer

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Initially, I had an appointment but upon arrival they couldn't locate the person I was supposed to meet. As I was walking out, the sales manager, Nick stopped and apologized, and offered to personally as couldn't locate the person I was supposed to meet. As I was walking out, the sales manager, Nick stopped and apologized, and offered to personally assist me. I gave them a shot again. There was the numbers game back and forth instead of the bottom line from the beginning as requested. Although I had my own financing and picked my car, it still took 3.5 hours to get out of there. I came back on Monday to bring my bank check and the car was not detailed or ready. I had to wait again. I'm actually normally easy to please but because the detailing was rushed, it wasn't complete. When I showed my sister my new purchase, she said "they didn't do a very good job detailing it" and pointed out the dirt on the doors, spots on the console, etc.. At this point I was ready to be done with the car buying process and just let it go. However, there were 2 individuals, Mikias and another guy who checked with me frequently and on the delays to update me although they weren't my sales people. All in all, I give the dealership a 3.5 Room for improvement for sure. It's a beautiful car though. More

by ronanlime Verified Customer Verified Customer

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The employees are nice. However, I did spend four hours there and I had to endure a high pressure sale of extended warranties. Also the Carfax stated that the windshield w However, I did spend four hours there and I had to endure a high pressure sale of extended warranties. Also the Carfax stated that the windshield wipers were replaced but I think they forgot to replace them. More

by lmwells65 Verified Customer Verified Customer

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Was a little frustrated that management wouldn't take a corporate check from my company with a certified letter verifying funds from the bank - I've done that with several other dealerships. This caused a corporate check from my company with a certified letter verifying funds from the bank - I've done that with several other dealerships. This caused a delay in delivery of the vehicle that was very frustrating. Otherwise, the experience was very good. Mikias went out of his way to get the car I came to look at to the lot when they realized it was not there - it had been on other side of town at another location. Then he drove it two hours to deliver it to Birmingham. More

by hstanton3 Verified Customer Verified Customer

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This dealership was very patient and cared for my needs as far as the kind of car and features I wanted and also staying within my budget. as far as the kind of car and features I wanted and also staying within my budget. More

by destinyjhill3 Verified Customer Verified Customer

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The experience was comfortable, informative, supportive in helping me make my best financial decision. Facility was clean and friendly. in helping me make my best financial decision. Facility was clean and friendly. More

by sarapersails Verified Customer Verified Customer

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Very patient and gets you what you want . The process didn’t take long at all. Definitely looking forward to coming back ! Thank you guys . My car salesman was John . Whole team was amazing t The process didn’t take long at all. Definitely looking forward to coming back ! Thank you guys . My car salesman was John . Whole team was amazing tho and word was their bond More

by 2023ashleyh Verified Customer Verified Customer

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They made it easy to find what I was looking for. The person that show the car was sweet and told us all about the car in good detail. The man who drew up all the papers made sure I understood everyt The person that show the car was sweet and told us all about the car in good detail. The man who drew up all the papers made sure I understood everything.. it was overall a great experience, and I would definitely refer somebody to yall.. More

by April Verified Customer Verified Customer

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Great sales experience. If service after the sale is half as good, my family will have found a new-favorite dealership! If service after the sale is half as good, my family will have found a new-favorite dealership! More

by juanparks Verified Customer Verified Customer

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Mikias was good to work with, respectful and diligent. ALM honored the price advertised on CarGurus which wasn't the case with another dealership that I had gone to before ALM. The only issue was, the ca ALM honored the price advertised on CarGurus which wasn't the case with another dealership that I had gone to before ALM. The only issue was, the car had outstanding error codes and since it was a Sunday, I had to come back later in the week to have it checked. Service manager Brandon was great, they checked the car and found no issues. More

by Mike L Verified Customer Verified Customer

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