The service representatives are excellent and address the
repair/service needs of the customers in an efficient and friendly manner. I would recommend the service department without reservations.
repair/service needs of the customers in an efficient and friendly manner. I would recommend the service department without reservations.
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by vgopu
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Price LeBlanc Lexus responded
Thank you so much for your kind words and recommendation. We're thrilled to hear that our service representatives were able to meet your needs efficiently and with a friendly approach. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service.
The waiting room is very comfortable, inviting and clean.
Customer service is Great from check in to check out
Customer service is Great from check in to check out
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by KP
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Price LeBlanc Lexus responded
Thank you so much for your kind words, KP. We're delighted to hear that you enjoyed the comfort and cleanliness of our waiting room and had a positive experience with our customer service team. Your feedback is greatly appreciated and serves as a wonderful encouragement to our staff.
Typically top notch service and care.
Disappointed that the recent visit they begin work on vehicle without notifying me when it was specifically asked for them to evaluate and then give
Disappointed that the recent visit they begin work on vehicle without notifying me when it was specifically asked for them to evaluate and then give me a call before starting work. Received call when work was completed.
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by Meeganjohnson
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Price LeBlanc Lexus responded
Thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations during your recent visit, especially regarding the communication you requested. Your experience is important to us, and we strive to provide exceptional service every time. If you have any questions or would like to elaborate further on your experience please feel free to contact our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com or 225-408-2150.
The service department continues to deliver the absolute
best customer service. Great, friendly staff from initial welcome to days later with a follow up call. Thanks as always for being the best!
best customer service. Great, friendly staff from initial welcome to days later with a follow up call. Thanks as always for being the best!
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by jenniferdipumarealtor
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2025 -
Price LeBlanc Lexus responded
Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that our service department has consistently provided you with great customer service and that our team has made a positive impression from start to finish. Your feedback is greatly appreciated, and we are grateful for your continued trust in us.
On March 11brought in my 2021 RX350 for an oil/filter
change along with multi-point inspection. On March 23, I was in Jackson, MS to attend a funeral. Before leaving Jackson, I stopped to refuel. My c
change along with multi-point inspection. On March 23, I was in Jackson, MS to attend a funeral. Before leaving Jackson, I stopped to refuel. My car would not start. When I went to attach one of those portable car starter batteries, I noticed horrible corrosion on both terminals. There is absolutely no way a mechanic could open the hood of a car to do a "mulit-point inspection" and not notice the horrible corrosion on the terminals. I now wonder if they even changed the oil and the filter, although they did put a new sticker on the front windshield. I was extremely disappointed! There was no verbal mention of the corrosion or written documentation of it. This was not a problem with the service advisor, but with the mechanic servicing my vehicle.
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by CAJUN.VOLS
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2025 -
Price LeBlanc Lexus responded
Thank you for sharing your experience with us. We apologize for the inconvenience you experienced. We will review your inspection report & counsel the technician on our dealership's expectations for a thorough multi-point inspection. We value your feedback as it allows us to continuously improve our processes. If you have any questions or would like to elaborate further on your experience please feel free to reach out to our Service Manager, Michael Hutchinson, at (225) 408-2205 or mhutchinson@leblancauto.com.
Pleasant and efficient personnel
Excellent waiting
areas
Thanks and take off the minimum requirement for words cause you are wasting my time
areas
Thanks and take off the minimum requirement for words cause you are wasting my time
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by CCT1953
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2025 -
Price LeBlanc Lexus responded
Thank you for your feedback. We're delighted to hear that you found our personnel pleasant and efficient and enjoyed our waiting areas. We appreciate your suggestion regarding the word requirement and value your input.
ALWAYS top customer treatment and superb service.
Pleasant waiting room w snacks. Plus a quiet room off to the side.
Pleasant waiting room w snacks. Plus a quiet room off to the side.
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by FINDLIZ165
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2025 -
Price LeBlanc Lexus responded
Thank you so much for your kind words! We're thrilled to hear that you consistently enjoy your experience with us, from our customer service to the amenities in our waiting area. Your feedback is greatly appreciated and motivates us to continue providing top-notch service.
The service technicians obviously did a great job.
I was surprised when my effort’s to pay with a check was denied, which was very embarrassing and frustrating. I was shocked because there was more th
I was surprised when my effort’s to pay with a check was denied, which was very embarrassing and frustrating. I was shocked because there was more than ample amounts of money in my bank account. Obviously, money was available, since I eventually paid with my Capital One debit card, thereby proving there was sufficient funds for the check to be approved. This particular incident overshadowed the great service rendered by the technicians.
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by lynb1102
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2025 -
Price LeBlanc Lexus responded
Thank you for sharing your experience. We're delighted to hear that you were pleased with the service provided by our technicians. We understand how frustrating it must have been to encounter issues with payment, and we apologize. Your feedback is important to us, and we will certainly take it into consideration as we strive to enhance our customer experience. If you have any questions or would like to elaborate on your experience further please feel free to email our Service Manager, Michael Hutchinson, at mhutchinson@leblancauto.com or give him a call at (225) 408-2205.
Missy my service representative were great and helpful.
Very knowledgeable and always helpful in explaining what they need to do.
Very knowledgeable and always helpful in explaining what they need to do.
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by GUILLORY7880
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
Price LeBlanc Lexus responded
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Missy provided you with knowledgeable and helpful service during your visit. Your kind words are greatly appreciated and will be shared with the team.
Excellent customer service!
So accommodating and friendly! Always a pleasure working with y’all! It makes me want to stick with Lexus vehicles.
So accommodating and friendly! Always a pleasure working with y’all! It makes me want to stick with Lexus vehicles.
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by ANNBHARGRAVE
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2025 -
Price LeBlanc Lexus responded
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. It's wonderful to know that our customer service has made such an impact and that you're enjoying your time with us. We look forward to continuing to provide you with the exceptional service you deserve.
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