Mitch Rose | Page 2

excellent experience once again! 60,000 mile service visit found some extra issues -great communication and nice loaner car to get me by 60,000 mile service visit found some extra issues -great communication and nice loaner car to get me by More

by RAMALZ Verified Customer Verified Customer

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thorough initial evaluation . prompt summary of needs . washed car. fixed and demonstrated how to reset power windows . prompt summary of needs . washed car. fixed and demonstrated how to reset power windows . More

by KEFOLKERT Verified Customer Verified Customer

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Dealer Service could not figure out nor fix warranty problem while under warranty. Within only a week after 'service' problem recurred on trip in Colorado. Local dealer told me how to zero out code to problem while under warranty. Within only a week after 'service' problem recurred on trip in Colorado. Local dealer told me how to zero out code to turn car computer systems back on so we could get home to Minnesota. Upon return, same problem occurred and took car back to dealer, who zeroed out the code again and failed to find the problem. Within the next month, same thing happened again and again. Finally this week, 1st week of September, dealer service took suspect valve out of car to test, found it not operating to spec, relplaced it and gave us the car back after charging us a token $100, even though the faulty valve had been suspect from the beginning when the identical recurring code pointed to that system. And refused to consider the service 'under warranty' even though it was the same problem and (warranty included part) they could not figure it out in the first place. Lesson learned. Subaru National customer service has now given me a case referral to alert them if the same problem recurs. Should have gone there the 3rd time the car was returned with no successful fix. More

by THOM1 Verified Customer Verified Customer

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Great communication. Always on top of my issues. Car was ready and delivered when promised Always on top of my issues. Car was ready and delivered when promised More

by jerry.haumschild1 Verified Customer Verified Customer

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Mitch was very helpful, explained what was going on and what it would take to fix the problem. He is now my "Go To Guy" there. Eric, the guy in charge of the loaner cars, got me a car with a key - very t what it would take to fix the problem. He is now my "Go To Guy" there. Eric, the guy in charge of the loaner cars, got me a car with a key - very thoughtful! More

by noll Verified Customer Verified Customer

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Great service! Efficient, informative service. Mitch did a great job of explaining the work that had to be done. Efficient, informative service. Mitch did a great job of explaining the work that had to be done. More

by csoxley60 Verified Customer Verified Customer

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Came early for my appointment. They got me in and out quickly! I appreciate they are very open and straightforward about pricing so there are never any surprises. Nice waiting area They got me in and out quickly! I appreciate they are very open and straightforward about pricing so there are never any surprises. Nice waiting area too More

by anna.currin18 Verified Customer Verified Customer

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I was asked to drive over an hour round trip back to the dealership to return someone’s keys that were left in the loaner car I was given while simultaneously being asked to return the car with a full tank dealership to return someone’s keys that were left in the loaner car I was given while simultaneously being asked to return the car with a full tank of gas the following day. All while needing the loaner car after my brand new Outback died 3 times under 1000 miles. More

by CECELIA.RUBLE Verified Customer Verified Customer

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Communications is 5 STAR! It is what any customers would hope for each time service is perform. It is what any customers would hope for each time service is perform. More

by JANUNCIACI2066 Verified Customer Verified Customer

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Great. Polite, attentive, thoughtful, professional, helpful. Diagnosed my problem in a cost-effective way and provided friendly follow-up service. Great Polite, attentive, thoughtful, professional, helpful. Diagnosed my problem in a cost-effective way and provided friendly follow-up service. Great snacks and coffee in a modern, beautiful waiting area. Also offered me a free rental car. More

by LLOYDZIMMERMAN19 Verified Customer Verified Customer

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