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Mitch Rose
Mitch Rose | Page 4
Service Advisor
Luther Bloomington Acura Subaru
7801 Lyndale Ave S
Minneapolis, MN 55420
123 Reviews
123 Reviews of Mitch Rose
June 10, 2022
Derrick and Mitch provided excellent service. Both knew answers to all my questions and were very polite. Both knew answers to all my questions and were very polite. More
by tanders
Verified CustomerOther Employees Tagged: Michael Dao, Derrik Cole
June 09, 2022
Professional, knowledgeable and prompt service. These people know Subarus and what needs to be done to keep them running well. I don't take my Crosstrek anywhere else. These people know Subarus and what needs to be done to keep them running well. I don't take my Crosstrek anywhere else. More
by jarboe.mark
June 09, 2022
At Bloomington Subaru, they are always great at communicating status of your vehicle and appointment. However, I just got my four tires changed without a clear need because there was a sale and Mit communicating status of your vehicle and appointment. However, I just got my four tires changed without a clear need because there was a sale and Mitch had counseled me that my tires would need to be changed soon anyway as car is almost six years old with some tread wear and tear. The sale was the reason I did the major investment. I made that clear to my contact, Mitch. He pushed me to make the appointment with the promise that he'd help me find opportunities to save. Then, he was miraculously not in the office when I came down to pay. (He was when I checked in though). When it was time to pay, I worked with a contact who did not know my needs. She did the best she could and promised to connect with Mitch to return my call. Mitch did not. I feel very disappointed in the lack of follow through, AND feel a bit unheard about my desire to save with any discounts. It wasn't clear if I got the sale price or how he did right by me as he promised. It affects my trust that was strong after more than 5 years of service at this dealership. Mitch disappointed me. He is such a good guy. I feel bad leaving this review, but this was horrible not to be told that he had to leave when he had made it clear he'd help me. I feel that extra communication was needed that he was leaving for the day, not able to be there when I checked out as I was stuck with the higher bill in order to get my car keys and drive home. I was clear that I wanted a call back, but it is now 28 hours later with no phone call returned. I feel it was a bait and switch. It feels kind of icky from a dealership I've trusted for more than 5 years. More
by pamgoldfarb
June 02, 2022
The work is high quality and the customer service is top notch. 10 out of 10. notch. 10 out of 10. More
by tanders
Other Employees Tagged: Derrik Cole
May 25, 2022
Very helpful, cheerful, ready to answer questions, respectful of my concerns re: car and my physical limitations (currently use a walker and am very slow). Was a bit hard to get hold of service person respectful of my concerns re: car and my physical limitations (currently use a walker and am very slow). Was a bit hard to get hold of service person as new hours made our connecting up a bit of a problem. More
by DAVECHARN
May 20, 2022
Took car in to give a chronic problem a very careful check and provided a loaner car. check and provided a loaner car. More
by DWIGHT6
Other Employees Tagged: Tyler Newstrom, Michael Dao
