Mitchell Orr

Worst customer service there is. Put my car in the shop 10/3 and was just now able to get today 10/25. Their communication was non-existent, they went a full week without updating th Put my car in the shop 10/3 and was just now able to get today 10/25. Their communication was non-existent, they went a full week without updating the status. During this week nothing was done to my car, it sat there. I requested the service manager call, he/she did not call me. It took me calling and complaining for them to realize that when someone leaves, they need to assign that person's work to someone else. I was seriously considering trading my vehicle in for a new one after it was fixed, but it will for sure not be with Peltier Nissan. I will trade my vehicle for another brand and assure that I do not ever have to go back there. More

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Don't believe everything a Car Dealership or Salesperson say We have owned several vehicles purchased at Peltier Nissan in Tyler, Tx. Our last one was a 2016 Altima. We were talked into a Lease on this vehicle. We have owned several vehicles purchased at Peltier Nissan in Tyler, Tx. Our last one was a 2016 Altima. We were talked into a Lease on this vehicle. BAD MOVE!!! However, we trusted our salesperson, Rob Adkinson, but come to find out he is just another car salesperson. I'm sure you know what I mean!! At the signing of this lease, we were NEVER told of a "Lease Termination Fee", Maximum miles allowable, an Inspection of the vehicle......NOTHING!! Also, at the signing of this lease we purchased one of the high end maintenance programs. You know Oil, Filter, Tire Rotation, Tire/wheel repair/replacement, paint chips/small dings, etc. Multiple times we took our car in for routine maintenance and requested the tires be rotated. THE ROTATION NEVER HAPPENED... This was even acknowledged by the GM. Bottom line we did NOT get what we paid for on this maintenance program. We had the Inspection done, however, again we were never told of this. We learned from a letter received from Nissan. So now we are at the end of our Lease and we had a cracked windshield. WE HAD THAT WINDSHIELD REPLACED THE DAY BEFORE WE RETURNED THE VEHICLE TO PLETIER NISSAN. We were told by both the salesperson and the GM the day we returned the vehicle (and windshield was replaced) that we owed nothing as a result of the End of Lease Liabilities. Now we received a letter from Nissan stating we owed $ 662.35 for Excess Mileage.....Excess wear......Lease Termination Fee. Excess Wear means Nissan wants us to pay $215.00 for THE cracked windshield we already replaced. This is nothing to do with a Lease or a Purchased. It's all about NOT believing everything you are told. Oh, one more thing.... Mitch in the Service Area is Extremely Great to work with. When Mitch was not available we used another Service Writer and on numerous occasions things were added to our work order request that we DID NOT request, I guess so the Dealership could be reimbursed for things that were not requested and most likely not performed. Kinda like the Tire Rotations!! I am sorry it has come down to this and I am sure some will be upset at my review. But, you know sometimes the truth without all the sugar coating needs to be revealed to open eyes. Will be the LAST Nissan or at least from this Dealership for us. Jim Morgan, USAF Retired Golden, Texas More

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Ridiculously Exoensive and proud of it! Brought my Rogue in for service. They quoted a MASSIVE job amount, but we needed the car fixed so told them to go ahead with the work. After calling o Brought my Rogue in for service. They quoted a MASSIVE job amount, but we needed the car fixed so told them to go ahead with the work. After calling other businesses throughout the day we find out that their price is DOUBLE most other places, including OTHER NISSAN DEALERSHIPS! When we went to ask them why it’s double the price, we were told by a manager that “Peltier doesn’t compete with anyone in Tyler. All of our dealerships are like that.” Not only that, but they INCREASED our bill and never told us. Now we owe them even more without ever being told the price was going to go up even more than double everyone else we called. Do yourself a favor and bring your vehicle ANYWHERE ELSE to get serviced. They intentionally charge 200% markups on their parts over other Nissan dealerships just because they can. They charge $200 per hour for labor, and tack on hours of labor for work that should take minutes. They charged me 1 hour of labor at $200 for changing out 4 spark plugs. Email me if you want and I’ll send you a copy of the invoice so you can see for yourself. More

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Excellent service Our buying experience was great. Never felt pressured. They took care of our wants and needs in finding the right vehicle for us. Want to thank Lui Our buying experience was great. Never felt pressured. They took care of our wants and needs in finding the right vehicle for us. Want to thank Luis Nunez for his expertise, kindness and showmanship. More

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Blessings What an amazing experience. The atmosphere was excellent. Kendrick price offered wonderful customer service and exhibited exceptional knowledge about What an amazing experience. The atmosphere was excellent. Kendrick price offered wonderful customer service and exhibited exceptional knowledge about the Nissan Maxima. Thank you for patience and kindness More

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Great buying experience. I went in expecting to walk out and drive away in what I drove there in. Not the case. Marc Cassell was a great salesman, and found a truck that I lik I went in expecting to walk out and drive away in what I drove there in. Not the case. Marc Cassell was a great salesman, and found a truck that I liked but had overlooked. I hate sitting at dealerships all day, not with this dealership. They let me drive the truck around that I was buying while every thing was going through. Jeremy Pollard was to the point and a pleasure to work with as well. Great place to buy a vehicle. Great selection and even better people to work with. Mark Cassell Was impeccable to work with. I'd suggest him if you have to or want to buy a new ride. More

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Great Dealership! Always such a pleasure to come by and be treated like family! Always have my car serviced quickly and efficiently to accommodate my needs! Thank you! Always such a pleasure to come by and be treated like family! Always have my car serviced quickly and efficiently to accommodate my needs! Thank you! More

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