I don’t really have the time to write a long explanation but I’ll be brief.
Bought my car from them and was told that it went through a full inspection check, I’m not confident that it did. This was in March.
We’ve been having terrible noise and issues with our brakes. After taking it in to get looked at three times at different places. The mechanics have said that the brake pads are new but the rotors are terrible and it looks like the guys cut corners and only did the brake pads to cut cost. It also won’t start after filling up(probably why he didn’t let me start the car when I test drove it)They are saying it’s a bad sensor and this problem has been reoccurring since we purchased it.
Reached out to my sales guy(cool guy)
Robert, asked him if I could bring it back so they can fix the issue that they should have fixed at first and he said it was normal wear and tear. I’m not sure I believe that with the three random mechanics saying the same thing on the issue and how the dealership should have done that.
Robert mentioned he would pass my info along to the service manager and I have not heard anything or gotten a call and it’s been about three weeks.
I thought highly of this dealership with the customer service but experienced different.
1. Integrity- if you say something’s been done and that you will have someone get in touch with me “do it!”
I guess next time I’ll just need to ask for a itemized inspection sheet or something to make sure they are speaking the truth.
I’m not trying to be sour but I’m just rating my experience overall up this point with this dealership and vehicle.
Hope something can be done because this is just inconvenient. Also having my wife and 2 year old daughter I drive around everyday makes me concerned about their safety.
I felt like corners were cut,lied to,and with this kind of situation I feel like “make the sale no matter what” came before customer service!
From one sales man to another