Mitchell Patlock

Great experience easy and quick to work with. Same day deal. Very happy with this experience. Same day deal. Very happy with this experience. More

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Came in an we were able to get car same day! Smooth and easy experience Smooth and easy experience More

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Excellent Service! I am very pleased to announce how grateful and extremely satisfied I am with Mitch Patlock. I look forward to continued business with him. He is als I am very pleased to announce how grateful and extremely satisfied I am with Mitch Patlock. I look forward to continued business with him. He is also very polite and patient and as a customer this is well appreciated! More

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Great dealership great salesman mitch padlock very accommodating to my needs great experience with this dealership accommodating to my needs great experience with this dealership More

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Excellent customer service! The staff was very attentive and made my experience effortless and time efficient. They found me the perfect vehicle to fit my needs! The staff was very attentive and made my experience effortless and time efficient. They found me the perfect vehicle to fit my needs! More

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Very disappointing experience. The service was poor, especially the salesperson, who was unprofessional and unhelpful throughout the process. Because of this experience, I will not The service was poor, especially the salesperson, who was unprofessional and unhelpful throughout the process. Because of this experience, I will not return to this dealership, and I have recommended that my friends look elsewhere. I expected much better customer service and professionalism. More

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Very professional and knowledgeable. I appreciate all the help and would definitely recommend Mitch Patlock I appreciate all the help and would definitely recommend Mitch Patlock More

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Couldn’t have asked for a better experience. Professional, helpful and truly cares about the customer. Professional, helpful and truly cares about the customer. More

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great customer service in sales. I was very pleased and would highly reccomend this dealership I was very pleased and would highly reccomend this dealership More

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My original review has been retracted because what happened after my lease deserves to be told. This was my first Mercedes and my first time leasing a vehicle. I believed that when someone gives yo happened after my lease deserves to be told. This was my first Mercedes and my first time leasing a vehicle. I believed that when someone gives you their word, it means something. Unfortunately, I learned the hard way that if it is not in writing, you should not rely on it. I leased my own Mercedes from Ray Catena Mercedes-Benz of Edison. About two weeks later, I brought my father in and he leased one too. I personally paid his down payment because he did not have the money, and I wanted him to experience owning a Mercedes. I worked hard to save that money, and bringing him into that showroom was one of the proudest moments of my life. Before my father leased his vehicle, I asked whether I would receive the Mercedes glass set if I brought him in. I was verbally told yes. That was not an unusual request because the dealership had already honored another souvenir promise during my own lease. I had every reason to believe this promise would also be honored. After my father signed, everything changed. Management denied that the promise had ever been made. Instead of standing behind what I had been told, the discussion turned into an argument over which salesperson said it and whether that person had authority. As a customer, I have no way of knowing who has authority inside the dealership. A promise made by a dealership representative on the showroom floor should be a promise made by the dealership. I was then told the $178 Mercedes glass set would come out of the salesperson’s own pocket and that he had only made about $70 on the deal, as though I should feel guilty for asking the dealership to honor the promise they made before receiving a second lease from my family. I repeatedly asked to speak with the General Manager. Instead, I was kept speaking with another manager who wanted me to continue the conversation inside a private office. I respectfully declined because I did not feel comfortable discussing the matter behind closed doors. I preferred to remain in the public showroom near the front counter where other customers and employees were present. While I was standing there waiting to speak with the General Manager, I was told that the police would be called if I did not leave. I never threatened anyone. I never yelled. I never became aggressive. I was emotional because I felt blindsided after helping bring the dealership two completed leases from one family. My voice was shaking and at times I struggled to speak, but I remained calm. I have a recording from that interaction. It is mostly audio, but it captures my emotional state and shows that I remained in the public showroom. I welcome the dealership to preserve and review its complete security footage because it will show exactly what happened. The receptionist treated me with kindness and professionalism throughout the interaction, and I appreciate that. My complaint is not about her. My complaint is with how management handled the situation after the promise was denied. To make matters worse, after driving my brand new leased vehicle directly home from the dealership, I noticed what appears to be a small paint chip. I documented it immediately and contacted the dealership about it. This was never about a $178 glass set. It was about honesty, integrity, and standing behind your word. I trusted this dealership enough to lease my own Mercedes, bring my father in for a second lease, and I was even planning to bring my mother in for a third. Instead, I left feeling humiliated and deeply disappointed. If you choose to do business with this dealership, get every promise in writing before you sign anything. Do not rely on verbal commitments. My experience taught me that lesson the hard way. More

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