Mo Ali

I had a horrible experience at South Bay BMW. Over several days, I picked out a car, signed a contract, then all of a sudden, my car was sold to someone else at another dealership! They wanted me Over several days, I picked out a car, signed a contract, then all of a sudden, my car was sold to someone else at another dealership! They wanted me to wire the full cost of the car to them before the car even arrived. South Bay was not responsive to me at all, basically telling me there was nothing that they could do. Zero empathy or offer of assistance. Frankly, it felt like a "bait and switch" scenario. More

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We spend a total of 9 hours and two day at South Bay BMW to buy a CPO car, After hours of negation and clarifying the details off the deal, we came to an agreement. Excited to drive away in my new car we ha to buy a CPO car, After hours of negation and clarifying the details off the deal, we came to an agreement. Excited to drive away in my new car we had to go upstairs to finance. After signing all the documents and reviewing warranty, the finance guy went over out monthly payment. To our surprise it was $240 MORE than we agreed upon after clarifying the details 4 separate times with the salesman. When this was brought up to the finance guy, he stated "it is just the down payment and we only need $15,000 more to make the purchase work...like it was no big deal. My sales rep was brought into the room where he apologized for the mistake and they both let my wife and I walk out the door. I asked to speak to the GM and was given Mo at the finance counter. The GM never came out to address the issue. Mo proceeded to explain the numbers to me, of which I 100% understood and he never took ownership for the misinformation or apologized for what happened. With the opportunity to make it right and salvage the sale, he offered me $500 more for my trade in and asked me to increase my loan terms to 84 months! Some how, giving me $500 more for my car and having me pay thousands more in interest is supposed to make this right. I have purchased over 20 vehicles in my life and this by far was the worst dealership experience I have ever encountered. They have a sign stating that they value my Google Review, so here it is. More

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