Moen Almasri | Page 5

Assistant Manager in the service department lied to me by omission. He walked me to my vehicle at the end of service, did not go over what was done on the vehicle, I asked about the paperwork he said it omission. He walked me to my vehicle at the end of service, did not go over what was done on the vehicle, I asked about the paperwork he said it was all internal. I left to run errands and it hit me “Something is wrong. They didn’t do something or they’re hiding something.” I came back to the dealership and spoke to Noah just to find out they did not rotate my tires like requested due to not having the tire key that did NOT come with the vehicle upon purchase. Went and did the alignment anyway without letting me know and then ordered the tire key without letting me know. I feel tricked and up until today, I have praised Deland Kia for its excellent service and honest work. I no longer feel comfortable sending my friends and family to have their vehicles worked on by their service department. To be clear - Deland Kia’s Sale Associates are amazing and deserve the highest praise. Their service department is lacking communication between the departments and burns customer relationships built by the sales team. More

by pinktroop2 Verified Customer Verified Customer

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They took care of me and my car to the fullest Keith Long was very helpful and was on top of it was very helpful and was on top of it More

by OBERRYDIXIE2 Verified Customer Verified Customer

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They are absolutely amazing! They always make sure we are taken care of and have everything we need They always make sure we are taken care of and have everything we need More

by FORDMUSTANG356 Verified Customer Verified Customer

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Moren and his supervisor were great. E joyed dealing with the both of them with my new Kia soul E joyed dealing with the both of them with my new Kia soul More

by AL1943JONICA Verified Customer Verified Customer

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I've gotten 3 cars from the deland kia& been very happy with my experience with my experience More

by METZGERCONN3 Verified Customer Verified Customer

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went to have a/c repaired and ended up trading vehicles for a 2024 kia carnival for a 2024 kia carnival More

by kns03 Verified Customer Verified Customer

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Sales, finance mgr. and staff was extremely friendly and accommodating. Moe was a true professional. Thank you. and staff was extremely friendly and accommodating. Moe was a true professional. Thank you. More

by JAZERSANTIAGO Verified Customer Verified Customer

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Fast and easy and great service would not go anywhere else to buy a car else to buy a car More

by CKRIVERA1018 Verified Customer Verified Customer

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Great people to work with. They were upfront and honest and o plan to purchase there again. I will gladly recommend them! They were upfront and honest and o plan to purchase there again. I will gladly recommend them! More

by TNTGIRL328 Verified Customer Verified Customer

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From Shawn who was the Sales Manager that day, to Mo who showed us our options and vehicle, to Amir in Finance....we had a great experience at Deland Kia. Our experience was so good that we will recommend showed us our options and vehicle, to Amir in Finance....we had a great experience at Deland Kia. Our experience was so good that we will recommend to friends when they are looking for a vehicle to purchase. Thank you all for making this an amazing experience! More

by FWMARTZ Verified Customer Verified Customer

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