Mohamad Mayassi

Priority’s goal is to make you happy in the new car you are looking to buy. From the first moment I stepped into the dealership I felt care about. I had planned to meet with a certain salesman. And I got t are looking to buy. From the first moment I stepped into the dealership I felt care about. I had planned to meet with a certain salesman. And I got the communication wrong so when I arrived I found it was his early day and he had already left. However his teammate Mohamed was very kind and spoke with me about my needs and concerns and assured me the person I was to speak with would be available all day the following day. And invited me to leave a note as to what time I expected to be arriving. On the second day as I arrived and was again greeted by Mohamed, quickly lead me to meet Corey. We sat down and talked about what I was looking for and price range and he wasn’t certain he had a used Lexus in my requirements. But in checking with the Sales Manager was handed a key to a newly traded in 2014 es350. I had just had the insurance company write off my 2015 es350 as a total loss. And I had hoped to replace it with a comparable car. This 2014 might have been a year older but everything else was a come up. Lower mileage, better conditions, complete maintenance records, and immaculate interior. And within my price range and an acceptable color. After a test drive I was sold and Corey, Talisha, and Matt made the paperwork quick and easy. Because it had just been traded in it needed to go through the service department for detailing and inspection. And it being Saturday afternoon I was going to have to wait until Monday return my rental and take possession. On Monday it was ready when I was done work for the day, and Corey assisted me in getting my rental car back to the agency and me back to Priority. What a pleasure to be back in the comfortable Lexus interior. Thanks to Priority Lexus, Corey and all the team. More

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Mo was very good and knowledgeable. Great sales person. He and the team serviced us well. Great sales person. He and the team serviced us well. More

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The salesmen, Mr. Frenchie was very knowledgeable about the SUV that I purchased. Also, the young woman who sold me the windshield and body protection was very knowled Frenchie was very knowledgeable about the SUV that I purchased. Also, the young woman who sold me the windshield and body protection was very knowledgeable of the products. I also enjoyed Matt, because he made me feel comfortable. Overall I like the way I was treated. I will be buying my next Lexus from them. More

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My wife and I are very pleased with the new car and the service by all the staff and my our salesperson Mohammed. service by all the staff and my our salesperson Mohammed. More

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I was in the market for a new truck, Mohammad was great very knowledgeable, he is a people person and just all around nice guy, he took great care of us and really cared about what we wanted , We love our very knowledgeable, he is a people person and just all around nice guy, he took great care of us and really cared about what we wanted , We love our new 2026 GX 550. Luxury plus it is an amazing truck, Lexus of Newport News has a great staff we thank all of you! More

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Was greeted politely when I drove in for service. Excellent customer service car is great. Excellent customer service car is great. More

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Mohamed was extremely friendly, helpful, and diligent and helping me select the right vehicle. You should definitely go see him before buying a car. I have bought two vehicles from him now and helping me select the right vehicle. You should definitely go see him before buying a car. I have bought two vehicles from him now More

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My husband and I chose Priority for the purchase of our first new vehicle. Mohammed was our sales person and we chose a new RX. We were told there was a car matching our needs at a depot, was given a VIN first new vehicle. Mohammed was our sales person and we chose a new RX. We were told there was a car matching our needs at a depot, was given a VIN, and an expected date. When the date came and went I attempted to call and get an update but my messages were not returned. Finally days later Mo gave me a call only after my husband stepped in and asked him to call me. He gave me another delivery date and said he had to order it and it was being made at the factory. At last, Mo gave me a call and let me know my car was in. I told him I would be there that evening at which point he asked if I was financing through Lexus. I replied yes but he would not give me the updated interest rates and told me "we can discuss that when you come in.' Upon arrival Mo met us at the door and literally had no idea who we were. Asking us who our sales person was after we told him we were there to pick up our RX. Once we gave him our information and he realized who we were he took us over to our RX waiting inside the showroom. While he was getting the keys my husband and I did a walk around and what we saw was appalling at the least. The hood was covered in rust flakes, both sides of the front bumper cover had scuffs down the sides and at various locations around the vehicle there were stains. My husband asked Mo if the car was detailed and he replied "yes we have the best detailers in town." Once my husband pointed out the issues he said it must have been from a tree at the shipping depot and didn't come from them at the dealer. If that was the case, then that confirmed they did not detail it at all. Mo had the detailing department take it to the back and after several trips back and forth while we signed papers they met our satisfaction. We had upgraded to the PPF and window tint, we were instructed by the lovely lady, Kiera, not to drive our car until the PPF was installed so we don't risk rock chips before the PPF is installed. So we parked the vehicle in the garage and a couple days later we set our appointment. The next day while walking past my car, I noticed some flaws in the hood that were not visible by eye but when you ran your hand across it, it felt like sandpaper. I was livid! The next day my husband went to the service department and explained what happened. They said to drop it off since we weren't driving it and they would take care of it so the PPF isn't placed over the flaws. When dropping the car off a representative, Edwin, came out promptly and reviewed the paint with us and reassured us it would be taken care of. He asked for a few extra days so they can make everything right. A week later they called us and said the vehicle was done. The paint was smooth as glass, tint was gorgeous; however, when walking around the front to the left side my husband found where they wrapped the PPF right over one of the scuffs on the lower bumper cover!!!! The representative confirmed that the wrap would have to be redone and we left the car. So here I am after 12 days of ownership and 3 miles later still waiting on someone to care enough to make us feel like we are a valued customer. Another note, the original VIN we had received didn't match the car they delivered to us. I wasn't too concerned since it was the exact trim level and exact colors. However, on the original build sheet it included the upgraded mats for all four seats AND the cargo mat. The car we received was missing the cargo mat and while they didn't charge us for it when I looked at the sticker, I specifically requested that. So we will have to order it from parts if I ever get the car back in the condition you would expect from a Lexus dealership. So frustrating and would NOT recommend anyone to this location. More

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Everything went perfect. The car is perfect for us and we are glad we went with Lexus The car is perfect for us and we are glad we went with Lexus More

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Mohamad was very kind and made the sale smooth. Looking forward to driving my Lexus🩶 Looking forward to driving my Lexus🩶 More

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